Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Smoothies PlusOwner / Operations Manager — Self-Employed (Smoothie & Dessert Business)
Mar. 2021 - May. 2025Penkridge, Staffordshire, United Kingdom• Managed 9 staff across multiple shifts in a high-footfall dessert stall • Oversaw stock control, supplier ordering, and team scheduling • Delivered frontline customer service and resolved escalated issues • Handled bookkeeping, VAT returns, payroll, and financial reporting via Xero • Maintained cash flow, handled banks, reconciliations, and HMRC reporting • Designed internal systems to improve efficiency and reduce admin load
Call ServicesRemote Customer Service Manager
Mar. 2018 - Jan. 2021• Provided customer support via email for a national sales-based company • Managed credit notes, payments, and customer queries using bespoke CRM systems • Checked and tracked payments through Xero • Processed and monitored online orders • Created email templates to speed up response times and improve team productivity
Hassetts furnitureOwner / Retail Business Manager — Furniture Import & Retail Store
May. 2005 - Dec. 2018• Managed all operations for a furniture business including import logistics • Supervised customer service, sales, and in-store team • Carried out end-to-end bookkeeping on Sage, including VAT, invoicing & payroll • Oversaw container shipments, customs, and supplier relationships • Built and retained a loyal customer base through excellent support and reliability
Intch is a Professional Networking App for the Future of WorkSee more people like Emmaline on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
650037 people
16
Global Customer Support Director
16
SHEQ & Training Coordinator @ M Group Telecom
16
Project Manager @ Vodafone
61250 people
16
Global Customer Support Director
15
Wellness and Health Specialist
16
Project Manager @ Olette Consulting