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Work Background
Manager Mission Analytics
Goodwill Greater Milwaukee & ChicagoManager Mission Analytics
Jul. 2021Milwaukee, Wisconsin, United States•Responsible for mission data analytics and the development of program outcome measures •Ensures the quality, integrity, and security of agency program data through process, governance, training, and audits. •Responsible for the collection, management, analysis, and reporting (regular and ad hoc) of program data from multiple systems and data sources in support of operational decision-making, ongoing compliance, planning activities, reporting requirements, proposals, communicating Goodwill’s impact, and marketing. •Owns and acts as system administrator, including system configuration for the electronic mission services case management system and provides consultative support, training, and technical assistance to end-users. •Partners with leadership in the development of short and long term reporting requirements. •Recommends standard data definitions, ensures standards are utilized in all reporting, and provides guidance on the most appropriate ways to capture and communicate Goodwill’s mission effectiveness and community impact.
Director of Operations - volunteer
girls + dataDirector of Operations - volunteer
Oct. 2020 - May. 2022
Community Outreach Lead - volunteer
girls + dataCommunity Outreach Lead - volunteer
Aug. 2019 - Oct. 2020
Manager Staff Operations - Goodwill Great Lakes
Goodwill Greater Milwaukee & ChicagoManager Staff Operations - Goodwill Great Lakes
Jul. 2018 - Jul. 2021Great Lakes, IL• Identify and manage data visualization and technology implementation projects • Recommend opportunities in data collection and reporting to optimize usage • Leads team that supports cross-departmental contract reporting requirements and projects • Oversees DOD base access coordination for Naval station for over 1,000 employees, visitors and contracted workers • Implemented creation of department procedure manual • Manage technical projects through research, planning and implementation stages • Identify and support key initiatives that enhance operating efficiencies and align with org. objectives
Development Administrator
Goodwill Greater Milwaukee & ChicagoDevelopment Administrator
Apr. 2016 - Jun. 2018Greendale, WI• Created and coordinated targeted, personalized communications to donors, prospects, and Board members by coordinating multiple direct mail campaigns annually, creating specified emails monthly, and generate semi-annual newsletters • Responsible for all donor acknowledgment letters and tax receipts for cash and in-kind donations • Managed donor tracking systems and database, Raisers Edge, including donor data, acknowledgments, and donor interactions • Created and updated department manual documenting and creating directions for database procedures that include importing data, exporting data, entering gifts, creating acknowledgements, querying, and creating and running reports • Reconciled financial ledgers and cost reports with donor tracking system to generate variance analysis on a monthly and annual basis • Maintained current knowledge of database service and ensure current updates are implemented • Served as database administrator to ensure knowledge and access is updated to necessary database users • Wrote grants to obtain funds for programs, complete grants reports, and manage grants calendar • Audit annual direct mail outcomes and propose strategy based out analysis • Managed special projects through research and implementation • Tracked open pledges and create reminders for donors • Trained interns and new employees on department procedures and database usage Cross Organizational Expereince • Initial and continuous member of Goodwill Internship Committee that created and oversees corporate internship program • Coordinated multi-departmental events to promote community engagement with local colleges in tandem with the Community Relations department OTHER POSITIONS HELD WITHIN THIS ORGANIZATIONS: Employment Specialist - Mission Services Retail Supervisor - Retail Services
Employment Specialist
Goodwill Greater Milwaukee & ChicagoEmployment Specialist
Dec. 2013 - Apr. 2016Racine and Greendale, WI
Retail Supervisor
Goodwill Greater Milwaukee & ChicagoRetail Supervisor
Apr. 2012 - Dec. 2013
Senior Associate - Bra Specialist - Key Holder - Seasonal
Victoria's SecretSenior Associate - Bra Specialist - Key Holder - Seasonal
May. 2007 - Jan. 2020Various locations in Southeastern WI

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