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Work Background
Bill Wilson CenterProgram Manager - THP+ & VOCA
Dec. 2023San Jose, California, United States
PIVOTALManager of Enrichment Services
Nov. 2018 - Aug. 2023San Jose, California- Led and managed a diverse portfolio of projects, from inception to completion, ensuring alignment with organizational objectives, scope, budget, and timelines.
- Facilitated cross-functional teams, collaborating with various departments, stakeholders, and volunteers, fostering a cohesive and cooperative work environment.
- Developed and maintained detailed project plans, outlining tasks, milestones, and deliverables, while proactively identifying and mitigating potential risks.
- Successfully achieved project milestones ahead of schedule, saving valuable time and resources while upholding a high standard of quality.
- Utilized strong written and verbal communication skills to effectively convey project updates, progress, and challenges to executive leadership and board members.
- Oversaw the department budget, diligently tracking expenses, managing funds, and ensuring efficient resource allocation to meet project requirements.
- Implemented project management best practices, contributing to enhanced project efficiency and team productivity.
- Evaluated project outcomes and impact, gathering data to assess program effectiveness and inform future project strategies.
- Collaborated with external partners and community stakeholders, fostering strong relationships and expanding the organization's reach and impact.
San Jose Job Corps CenterCareer Guidance Counselor
Dec. 2016 - Oct. 2018San Jose, CA• Mentor and model the Company Core Values and the operating principles.
• Document monthly student counseling sessions.
• Assess and evaluate continuously those students assigned to them on both formal and informal levels. Provide assistance to students continuing their education or entering into additional training; in connecting with community services as necessary for successful transition from school to work.
• Submit written student report and evaluations as needed.
• Participate in the training of all staff; especially in individual and group counseling.
• Participate in joint sessions with residential advisers and the Center Metal Health consultant
• Co-facilitate small group social skills sessions where possible.
• Discuss students weekly with the assigned resident advisers.
• Provide counseling related assistance as needed to all other staff functions within Center.
• Develop close working relationship with the Center Mental Health Consultant.
• Participate in the Student Leadership Training Program.
• Participates in orientations, OEP, inter-group relations, and development of employability plans for students.
• Confer with parents and admissions counselors. Make referral to local resources.
• Conducts intake interview for new enrollees soon after arrival but later than 72 hours.
• Performs duties as assigned.
Chloe + Isabel Inc.Community Growth Associate
Mar. 2016 - Nov. 2016San Jose, CA- Successfully worked remotely in California while the main headquarters was located in New York
- Assessed skill level of prospective candidates, conducted interviews, and discussed job responsibilities
- Execute strategic recruitment plans aligning with company’s recruitment strategy
- Attended regular meetings with Departmental Managers to understand future recruiting needs
- Extensive use of the SalesForce platform which allowed the organization of contact details, connection updates, and current status of Applicants
- Provide excellent communication and follow-up with candidates and extend offers of employment
Bay BreakersInside Sales
Feb. 2015 - Mar. 2016San Jose• Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients
• Consistently met and exceeded department expectations for productivity and accuracy levels.
• Addressed customer questions and concerns regarding products, prices and availability
• Recommended and helped customers select merchandise based on their needs.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Chloe + Isabel Inc.Merchandiser
May. 2014 - Nov. 2016San Francisco Bay Area• Develop customer base with corporate website tools.
• Create and implement in-home merchandise presentation.
• Monitor daily corporate communications for product information and alerts.
• Maintain update communications to customers of new product availability and other announcements.
• Monitor, maintain and update personal corporate website page accordingly.
• Assist customers with purchases by in person or on-line.
Bay BreakersAdministrative Assistant
Oct. 2013 - Feb. 2015San Jose, CA• Supported a multi-level organization from mangers up to the owner with their requests
• Open and distribute incoming mail, together with distribution of time sensitive faxes received.
• Handle and direct all telephone calls; take and relay messages.
• Oversee filing and record management systems.
• Arrange payments to contractors and vendors by creating liaison with accounting departments.
• Prepare and distribute correspondence.
• Monitor and maintain inventory of office supplies.
• Ensure that office equipment is in proper running condition and arrange for equipment repairs and maintenance when required.
• Assure confidentiality is maintained for all verbal and written information.
• Handle administrative issues and conflicts in accordance to the company’s policies.
• Organize and direct office services, for instance: records and budget preparation; workers; and, maintenance. • Cull from company database and prepare: invoices; reports; and, financial statements.
• Integrate specific delineated reports to create presentation slides, as requested.
• Ensure quick response to incoming routine inquiries.
IrdetoCompliance Manager
Dec. 2011 - Oct. 2013Santa Clara, CA• Set Compliance department goals aligned with corporate strategy and objectives.
• Develop Compliance department policies, standards, and procedures.
• Analyze compliance feedback/communication from organizations to detect trends and troubleshoot issues.
• Monitor national and international copyright law, and update company policies as needed.
• Worked within multiple calendars to maintain proper schedules for multiple meetings.
• Work on developing and creating Compliance Reports and presentations to Executive Staff.
• Organize and create annual compliance reports for specific countries.
IrdetoCompliance Administrator
Nov. 2010 - Dec. 2011- Work with End Users in need of Clarification in regards to Infringement Notices received.
- Respond expeditiously to Client requests
- Collect Contact information for Product Operations Analysts in regards to Infringing websites
- Continuous follow up on non-compliant Notices to ensure compliance for Client's assets
WorkforceLogicFacebook - Compliance Analyst
Feb. 2010 - Oct. 2010- Monitored and maintained user report queues
- Processed incoming user reports received via (system), regarding various violations of the User's Agreement, thoroughly investigating allegations and determined course of action
- Consulted by site development committee regarding basic feature implementation
Michaels Arts and CraftsFront End Supervisor
Sep. 2009 - Apr. 2010- Created and implemented a daily routine for all shifts behind guest services
- Managed all daily guest services operations.
- Built customer service team by individual coaching of staff
TargetGuest Service Team Leader
Oct. 2005 - Jun. 2009- Oversaw and trained cashiering staff
- With focus on customer service, successfully led guest services team to meet quarterly goals
- Followed HR procedures for personal documentation, which included training packets, individual verbal and written correctives.
- Partnered with the Executive staff and was a liaison for the cashiering staff
Sonoma State UniversityCommunity Service Advisor
Aug. 2002 - Jun. 2003Rohnert Park, CAPlanned and facilitated community and relationship building
• Facilitated connections and served as a conflict mediator for groups and individuals
• Planned educational and social activities and events for the Residential Community
• Held thorough knowledge of and enforced University rules and regulations
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