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Work Background
BusinessolverConfiguration Specialist
Sep. 2022• Ensuring system configuration is completed in accordance to requirements documentation
• Implement new carrier file feeds, both import and export; oversee modification of existing carrier file feeds as needed
• Support and follow key work process flows for Annual Enrollment, New Services Implementation as well as Acquisitions and Divestitures system build requirements
• Complete self-QA on all system build work
• Establish and follow global process documentation and report any discrepancies in documentation
• Daily touch-base with necessary internal partners associated with current projects or tasks
• Accurately maintain capacity and productivity measurements through utilization of task updates
• Review open tasks daily; prioritize work and escalate when appropriate
• Address any escalated or global issues related to system build for clients
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & TexasBusiness Analyst
Mar. 2021 - Sep. 2022Chicago, Illinois, United States• Initiate conversations with business partners to determine project needs
• Create Intake and project scheduled documentation to provide portfolio leadership
• Translating project needs into requirements to communicate to stakeholders and application terms
• Leading requirements meetings with application teams to determine work estimates for funding
• Entering requirements into JIRA in the form of epics to track project progress and identify potential risks
bswiftAnalyst
Mar. 2017 - Mar. 2021Chicago, Illinois• Build client sites, including benefit plan rules, details, prices, text and documents
• Test client sites to ensure proper functionality and quality
• Maintain ongoing administration to an increasing number of clients
• Conduct regression testing to discover software enhancements or needs
• Import data into systems as needed and assist with ad hoc client projects
• Prepare employee and employer communication documents
• Complex Data Analysis. Proactively identify and mitigate project risks
• Triage client tickets and questions via email and voicemail and provide next response time
• Audit system data from various sources and produce reports about summary and detail
• Resolve any data discrepancies with external vendors
• Perform billing tasks such as invoice generation, posting payments and reconcile receivables
Arthur J. Gallagher & Co.Implementation Specialist
May. 2016 - Mar. 2017• Project manage client implementations with technology partners from sale through completion, with client satisfaction as a primary goal
• Effectively set project expectations with key constituents
• Monitor weekly Sales Opportunities Pipeline and identify pending projects
• Socialize current and pending project status with Division & Regional teams
• Manage process compliance
• Collaborate with local broker/consultant teams on data collection process, including, securing client signatures on key Service Agreements
• Initiate client surveys as contractually required
• Prepare for employee surveys as determined by the client
• Coordinate communication packages for employers
Aon HewittHealth Exchange Benefits Advisor
Aug. 2011 - Feb. 2016• Subject Matter Expert in Health & Benefits products, services, technical tools, and continuously develop relationships with clients to recommend solutions to clients seeking advisement
• Consult, advise, and qualify retirees & their eligible dependents’ needs related to Medicare Health Insurance Benefits
• Research & review internal compliance and client disclosure requirements, external vendor contracts, and employee communications to ensure alignment with client expectations and legal requirements
• Maintain client information, policies, and plans in appropriate system(s)
• Create tracking methods by the use of Microsoft Excel and other information systems to monitor client interaction and effectively enroll clients
• Manage content delivery for clients, while adhering to corporate policies, meeting deadlines on company initiatives and establishing critical metrics to measure progress against quality management
• Actively manage business portfolio to ensure all client needs are met on a timely and legal basis, including carrier follow-up and problem resolution
• Act as liaison with carriers and third-party administrators on escalated issues
VanRu Credit CorporationAccount Manager
Apr. 2009 - May. 2010Greater Chicago Area• Account Management Professional for Department of Education
• Confirm accuracy of policy information, identify deficiencies, request corrections, and follow up for resolutions
• Develop relationships with clients and provide information to ensure quality service and data management
• Review and analyze client carrier proposals
• Utilize resourcefulness to identify and execute new strategies and processes for goal attainment • Analyze and resolve issues working in association with clients and team(s)
Abercrombie & FitchPeople/Recruitment Manager
Mar. 2008 - Sep. 2008Greater Chicago Area• Delegated and supervised a staff of 80+ sales associates in retail setting
• Interviewed, screened, and selected sales associates for hire
• Conducted weekly new-hire orientations and trainings for new team members
• Developed weekly schedules for all employees
• Daily bank audits and daily paperwork
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