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Work Background
AT&TProgram Project Manager
Sep. 2022Columbia, Maryland, United StatesIn my present role, I offer exemplary guidance by combining my field experience and telecommunications knowledge to generate communications that have an impact across the Mid-Markets Business Unit. I also work very hard to impart proven sales and customer services strategies that accomplish success in the highly competitive wireless sector. In addition, I review data, complete market research, and direct cross-functional teams for product management. One of the ways I have achieved success is by utilizing agile methodologies and striving for continuous improvement. Other duties and achievements entail: ● Served as Co-Lead of AT&T B2B Intern Program; mentored interns and guided them through program
● Engaged with Fiber and Mobility Senior leadership and GMs/AVPs to enhance overall training practices. ● Contributed to the launch of Performance Management Program in the Mid-Markets. ● Crafted and delivered prospecting training for Mid-Market mobility. ● Architected both communications and rollout strategy for Mid-Markets in 2023.
AT&TSales Program Execution Lead
Aug. 2021 - Sep. 2022Nashville Metropolitan AreaDuring this point in my career, I provided exceptional leadership while operating in two capacities for the Southeast States National Business Team and East Region Strategic Development Team, I centered my efforts on driving business in store locations via augmented sales training. This was another instance where I utilized agile development to optimize processes and elevate performance. Other responsibilities and accomplishments entailed: ● Served as Co-Lead of East Region Accelerate Training; mentored SELS and trained new hires.
● Engaged with ER mobility team leadership and GMs/AVPs to enhance overall training practices. Oversaw the intake process Southeast State SharePoint and ensured completion of all requests. ● Advanced team skills in the areas of sales, operations, and customer service. ● Coordinated deployment of products and services for large business clients including FirstNet customers.
● Held duties as Chief of staff for Regional AVP.
AT&TClient Solutions Executive
Dec. 2020 - Aug. 2021Nashville Metropolitan AreaWhile in this position, I used my talent for identifying opportunities, applying critical thinking, and managing resources to serve clients in a variety of sectors. I consistently analyzed business processes, recommended products and services, and generated price quotes based on expected usage. I also exhibited the capacity to forge and strengthen strong positive client relationships that led to more business. Other duties and achievements entailed: ● Achieved and surpassed sales and service goals with consistency; maintained insight of product innovation. In my year in the role. I was over 110% to goal
● Trained and coached new team members in proven sales strategies. ● Surpassed customer satisfaction while servicing a high volume portfolio
AT&TRetail Store Manager
Jun. 2020 - Dec. 2020
AT&TSales Communications Lead
Sep. 2018 - Aug. 2020Brentwood, TennesseeAt this point in my career, I was promoted to an expanded level of responsibility and oversaw internal/external video and written communication for a 3-state region. My territory was comprised of 290 Authorized Retail dealers and AT&T company-owned retail locations. I took the lead on optimizing marketing and communication to coalesce messaging and brand identify. Other responsibilities and accomplishments entailed: ● Crafted product strategies, sales approaches, and operational updates for new and existing sales programs. ● Educated, trained, and informed sales force on preferred methods for presenting new products, accessories, services, and pricing plans to commercial and retail customers.
● Conducted store visits, evaluated staff, praised positive attributes, and highlighted areas in need of improvement; executed operational audits and made recommendations to management to align practices.
AT&TRetail Store Manager
Oct. 2015 - Aug. 2018At this point, I transitioned to a retail store location and was entrusted to lead a high volume store. This meant I took the lead on recruiting, hiring, and training staff in preferred practices. I also cultivated positive customer relationships, presented products/plans, and increased customer bases while capturing elevated levels of retention among our customers. Other responsibilities and achievements included: ● Achieved industry leading sales results at the location and exceeded customer satisfaction objectives. ● Chosen to serve as a mentor to other Managers new to the role. ● Selected as Project Lead for a Special Assignment at Kentucky State Fair venue; entrusted for other special projects and collaborated with AARP and Habitat for Humanity.
AT&TSales Team Lead
Nov. 2010 - Sep. 2015While in this position, I was rewarded with a role of advanced responsibility after exhibiting leadership skills. I was selected as the main support for the team and assuaged intricate orders or issues. In addition, I directed training for 75 employees at the center. Once again, I integrated agile methods to increase both performance and productivity. Other duties and accomplishments entailed: ● Coached team to success and surpassed targets and results of all other teams in the division. ● Selected to relieve Manager in Port Huron, MI for short period of time during a reorganization process. ● Developed employee engagement programs for volunteer activities; achieved 100% participation rate and raised funds for a local orphanage.
AT&TSales Consultant
Nov. 2010 - May. 2011This position required that I field inbound calls from clients, determine needs, and address billing or ordering questions with proficiency. I also utilized expanded insight regarding AT&T products and services when receiving queries and was credited for always having high levels of customer satisfaction. Other responsibilities and achievements entailed: ● Leveraged cross-selling acumen and presented additional products and services for purchase. ● Highlighted promotions and sales in an effort to increase sales for new and existing customers.
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