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Work Background
Dentsu CreativeAccount Supervisor
Mar. 2019 - Feb. 2025Los Angeles, CaliforniaClient-facing Account Supervisor at MKTG/Dentsu Creative, supporting creative ideation, logistical execution, performance analytics, continuity reporting, and account management for experiential events and field teams, including shopper marketing and the PULSE program. As part of the Global Leadership Team for PULSE, the role supports nearly 500 brand representatives across 10 countries in The Americas, APAC, and EMEA. Focused on driving performance metrics for Regional Leads, Market Development Managers, and Assisted Selling Representatives, advocating for a leading consumer electronics brand.
Samsung Electronics AmericaRetail Execution - Mobile
Aug. 2018 - Mar. 2019Orange County, California AreaResponsible for driving sales and maximizing retail success by building brand awareness and advocacy with retail sales personnel and direct engagement with consumers
SiriusXMSr. Sales Manager - Retail Sales Western Region
Jun. 2014 - Mar. 2018Western United StatesManaged a $3.7M territory, driving aftermarket sales and distribution of SiriusXM products across nine distributors and seven national/regional retailers in 17 states. Met sales and activation quotas, with performance measured by quota attainment, forecast accuracy, MDF utilization, and group goal achievement. Engaged with dealer personnel from sales staff to C-suite executives.
Reversed declining sales trends for major retailers in a shrinking industry channel.
Collaborated with marketing on national promotions, advertising, sweepstakes, and sales incentives.
Partnered with distribution reps to resolve allocation, promotion, RMA, and price protection issues.
Creative Channel ServicesDirector Client Partnership Team
Sep. 2010 - Jun. 2014Greater Los Angeles AreaLed a team of Client Partnership Managers supporting CyberScholar.com, Best Buy Learning Lounge, and CyberScholar@Walmart LMS, along with retailer-specific product knowledge and promotion platforms across North America. Managed relationships with 130+ Consumer Electronics and Appliance manufacturers to drive participation in training, marketing, and promotion initiatives.
Directed a portfolio generating $3M in annual contracts while managing a team of five account managers.
Set quotas, defined performance goals, and drove KPIs to optimize client engagement.
Developed and executed client contracts, creating innovative solutions to boost training, brand awareness, market share, and sell-through.
Acted as a player-coach, managing 30 key client accounts and providing consultative support.
Supported client brands in engaging retail sales associates through training, promotions, and incentive programs.
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