Nicole Penix

Operations Manager of Manufacturing @FedEx Office

Project CoordinatorAssistantService Quality ManagerCustomer ServiceQA EngineerIT

Nicole Penix serves as the Operations Manager of Manufacturing at FedEx Office, where she has successfully optimized production processes, resulting in a 20% increase in efficiency over the past year. With over a decade of experience in supply chain management and a keen eye for innovation, Nicole has spearheaded initiatives that have not only reduced costs but also enhanced product quality. Her leadership in implementing sustainable practices has positioned FedEx Office as a leader in eco-friendly manufacturing.

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Work Background

Software Quality Assurance Engineer

Reelly.aiSoftware Quality Assurance Engineer

Jan. 2025 - Feb. 2025● Executed comprehensive functional, UI, smoke, and regression testing across diverse mobile (iOS/Android) and web platforms, ensuring high-quality software releases and optimal user experience ● Proactively identified, documented, and tracked software defects in Jira, ensuring timely resolution and contributing to a measurable reduction in post-release bugs ● Developed and executed detailed test cases in TestRail, aligning with business requirements and technical specifications, resulting in thorough test coverage and improved product reliability ● Used Chrome DevTools to diagnose and resolve network errors, enhancing application performance ● Collaborated effectively in weekly Scrum meetings, providing clear and concise updates on test results, prioritized bug fixes, and potential risks, fostering seamless communication and workflow optimization with developers and product managers

Operations Manager

FedEx OfficeOperations Manager

Mar. 2020Teterboro, New Jersey, United States

Transportation Operations Manager

FedEx OfficeTransportation Operations Manager

Aug. 2015 - Mar. 2020Teterboro, New Jersey

Center Manager

FedEx OfficeCenter Manager

Jun. 2007 - Aug. 2015

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