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Thailand
Work Background
Rocket.ChatR&D Operations Manager
Jan. 2025- Bridge between R&D Teams and other areas of the organization.
- P&L ownership of hosting business with responsibility for managing associated costs, delivery, and monitoring.
- Management company and open source community main communication platform (Open Server) - Management of our compliance, security reviews, and certification processes.
- Lead various efforts relating to improving the customer-facing tooling for self-hosted customers in close collaboration with the SRE and Architecture teams.
- Ongoing coordination with PMO regarding project definition, initiation, and staffing allocations.
- Ongoing promotion of efforts on developer experience aspects to ensure that our engineering team is growing and equipped with the tools to promote productivity, collaboration, and innovation across the squads.
- Budget and cost management associated with our R&D operations inclusive of AWS cost management.
Rocket.ChatSenior Software Engineering Manager
Jan. 2023 - Jan. 2025Senior manager responsible for 30+ people deployed in remote squads of engineering focused on rocket.chat product lines, as well as responsible for engineering operations & budget. Responsible for leveraging assets, relationships, and people, focusing on aligning engineering deliverables with the company's strategic guidelines.
Rocket.ChatEngineering Manager
May. 2021 - Jan. 2023First Line Manager for 10+ people located on multiple regions and working to build different Rocket.Chat product streams. Main activities include facilitating communication within the squads, developing engineers careers, grooming squads, managing projects from software engineering side, providing details related to features, and aiding the team on process definitions. I am always focus on continuous improvement, team performance and morale.
IBMIT Manager
Jul. 2019 - May. 2021Rio de Janeiro e Região, BrasilProvide leadership of staff to 15+ people on a global IT organization supporting IBM Global Financing business as well as work as Iteration Manager on IGF GARS organization. Work on transformation and run activities, mainly focused on SAP infrastructure in all GARS landscape by facilitating communication, leading
projects from the Infrastructure side (i.e: VPN deployments, MQ Upgrades, DB2 upgrades, Online DBA Reorgs and others), leading support team on all incidents related to GARS SAP, leading Disaster Recovery tests, providing information related to GARS environments and others activities. Also, work to continually improve team performance and morale.
IBMInformation Technology Manager
May. 2018 - Jul. 2019Led a team of over 15 staff members within a global IT organization supporting IBM Global Financing business, while concurrently serving as an Iteration Manager for the IGF GARS organization. Directed transformational efforts and orchestrated activities primarily focused on SAP infrastructure across all GARS landscapes. Facilitated seamless communication, spearheaded various projects from the Infrastructure perspective (e.g., VPN deployments, MQ Upgrades, DB2 upgrades, Online DBA Reorgs, etc.). Led the support team in addressing all incidents related to GARS SAP, coordinated Disaster Recovery tests, and provided comprehensive information pertaining to GARS environments.
Continuously drove initiatives to enhance team performance and boost morale.
FreelanceProfessor & Workshop Facilitator
Mar. 2016Building structure, developing materials and delivering lectures & workshops. Guest Professor: -FGV-RJ (EBAP, EMAP & EPGE schools) -> Mutiple workshops on agile and project management;
-University of Bordeaux -> Class for Master program on topic of dealing with data and banking product innovation.
-Latam Business School -> Full modules on change management and agile & project management (PS: In Spanish);
-CEFET-RJ - BBA -> Multiple lectures on business model canvas, innovation, and also participated in round tables on intrapreneurship and entrepreneurship;
-Universidade Celso Lisboa - BBA -> Lectures on business model canvas and entrepreneurship project evaluations;
-Vai a Web -> Workshops on agile and project management, innovation, and also on giving and receiving feedback;
-Escola Start -> Full modules on high-performing teams; Company Workshops: -FGV-Consultoria RJ -> Workshop on Agile and Project Management;
-FGV-IDT Staff -> Workshop on Agile and Project Management;
-99-RJ -> Workshop on Agile and Project Management;
-IBM-RJ -> Multiple workshops on Agile and Project Management;
-Viva-Rio -> Module on Agile Leadership;
IBMSAP Technical Lead for Global Assets Recovery Services
Jun. 2014 - Apr. 2018Work on transformation and run activities, mainly focused on SAP infrastructure in all GARS landscape by facilitating communication, leading projects from Infrastructure side (i.e: Partner connect deployments, MQ
Upgrade, DB2 upgrade, Online DBA Reorgs and others), leading support team on all incidents related to GARS SAP, leading Disaster Recovery tests, providing information related to GARS environments and others activities. In addition I was also an Iteration Manager for Latin America IT Team, leading agile projects within the teams' portfolio by facilitating communication, planning iterations, following up on activities/projects progress, working with the team to remove blockers, facilitating process definitions and sharing agile knowledge.
IBMBusiness Analyst - GARS SAP Team
Jul. 2011 - Jun. 2014Rio de Janeiro Area, BrazilPlayed a pivotal role as a Business Analyst within the Transformation and IT Team for the IGF GARS WW organization. Key responsibilities included managing SAP Customer Master Data, overseeing SAP 4.7 deployments, providing comprehensive systems support, administering IBM Business Data Standards, and effectively managing access to Lotus Notes databases. Additionally, contributed to database development initiatives and spearheaded small-scale projects aimed at optimizing operational efficiency and enhancing organizational capabilities.
IBMLA Student
Mar. 2010 - Jun. 2011Internship at IBM Global Financing (IGF) Latin America Transformation and IT Team working on main project for IGF Brazil during 2010, being part of other projects within IGF LA and also performing application support activities on global and local systems used by IGF LA team
Enactus CEFET/RJProject Director
Jan. 2009 - Jul. 2009Became Project Director at Enactus CEFET RJ on March 2009, leading project teams, working with project tools implementation and assisting the team on planning and control phases.
Enactus CEFET/RJProject Manager
Mar. 2008 - Dec. 2008Worked as a project manager on different social entrepreneurship initiatives for Enactus CEFET-RJ, managing teams on achieve project goal. Lead the supporting team for Praia Vermelha Union on achieving 100% plus overall incoming and expansion of Praia Vermelha´s brand.
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