Healthcare Services Group, IncFood Service Director
Dec. 2016 - Aug. 2019Managed a food service team of 25 for daily meal production for a 140 bed long-term care facility. Tracked and verified inventory, payroll and accounts payable for submission to corporate office.
Fostered relationships with members of collective bargaining unit, resolved labor disputes and grievances, and negotiated work hours and labor demands garnering approval on collective bargaining agreement, reducing labor costs by 15%
Developed and implemented a system to accurately track PTO for department employees decreasing amount of time spent on task by 30%
Sustained a resident satisfaction score of 87% and a customer satisfaction score of 94% during tenure
Fostered relationships with union leaders to address issues and reduced number of grievances by 40%