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Work Background
SAICPrincipal Information Systems Technologist
Nov. 2022Doha, Qatar
SAICField Service Representative PFM
Oct. 2017 - Jan. 2019Overseas
ManTech International CorporationJADOCS Field System Analyst
Sep. 2017 - Oct. 2017Afghanistan• Provide expert on-site Joint Automated Deep Operations System (JADOCS) support; able to diagnose and trouble shoot JADOCS network issues and install/configure as required on any windows platforms for operation of both Client User and Server Interfaces for over 300 Clients. • Interface JADOCS to multiple external C4I systems (TAIS and AFATDS). • Continually maintain application of software updates and patches as well as managing the development of test strategies as the site lead. • Maintain and provide system administration to eleven (11) servers in compliance to Defense Information System Agency (DISA) security standards. Additionally, ensure JADOCS Servers and workstations are Information Assurance (IA) / Cyber Security compliant. • Provided supported for five (5) JADOCS network configurations on SIPRNet, CENTRIX, CSD, ISAF, and Trusted Thin Client based networks; established backup procedures for JADOCS Daily and Weekly Server Maintenance. • Developed JADOCS quick start guides and handbooks to assist JADOCS-user operations. • Provided support as needed to the deployment of JADOCS on both FAT-Client and Virtual Client architecture/network. • Provide guidance to JADOCS users for the development of Tactics, Techniques, Procedures (TTPs) and/or Concept of Operations (CONOPs) of JADOCS procedures in the execution of Joint Dynamic Targeting while deployed; additionally assisted Joint US and Coalition Forces facilitation and developed JADOCS procedures for the Joint Fires & Effects integration. • Site Lead requirements included preparation and submission of periodic reports, travel requests, trip reports, and After Action Reports for 12 personnel. • Coordinated with users, communication systems, network administrators, IA, and C4I application SMEs to resolve computer software and hardware problems; interacted with system users to translate their requirements into systems, hardware, and software requirements and design.
CGI FederalJADOCS FSR SWA Site Lead
Jan. 2014 - Sep. 2017Qatar, Kuwait, Afghanistan• Provide expert on-site Joint Automated Deep Operations System (JADOCS) support; able to diagnose and trouble shoot JADOCS network issues and install/configure as required on any windows platforms for operation of both Client User and Server Interfaces for over 300 Clients. • Interface JADOCS to multiple external C4I systems (TAIS and AFATDS). • Continually maintain application of software updates and patches as well as managing the development of test strategies as the site lead. • Maintain and provide system administration to eleven (11) servers in compliance to Defense Information System Agency (DISA) security standards. Additionally, ensure JADOCS Servers and workstations are Information Assurance (IA) / Cyber Security compliant. • Provided supported for five (5) JADOCS network configurations on SIPRNet, CENTRIX, CSD, ISAF, and Trusted Thin Client based networks; established backup procedures for JADOCS Daily and Weekly Server Maintenance. • Developed JADOCS quick start guides and handbooks to assist JADOCS-user operations. • Provided support as needed to the deployment of JADOCS on both FAT-Client and Virtual Client architecture/network. • Provide guidance to JADOCS users for the development of Tactics, Techniques, Procedures (TTPs) and/or Concept of Operations (CONOPs) of JADOCS procedures in the execution of Joint Dynamic Targeting while deployed; additionally assisted Joint US and Coalition Forces facilitation and developed JADOCS procedures for the Joint Fires & Effects integration. • Site Lead requirements included preparation and submission of periodic reports, travel requests, trip reports, and After Action Reports for 12 personnel. • Coordinated with users, communication systems, network administrators, IA, and C4I application SMEs to resolve computer software and hardware problems; interacted with system users to translate their requirements into systems, hardware, and software requirements and design.
Raytheon Cyber Products, Inc.Field Software/Service Representative
Jan. 2013 - Jan. 2014Doha, Qatar• Provided expert on-site Joint Automated Deep Operations System (JADOCS) support; able to diagnose and trouble shoot JADOCS network issues and install/configure, as required, on any windows platforms for operation of both Client User and Server Interfaces for over 300 Clients. Interfaced JADOCS to external C4I systems and maintained knowledge of other C4I systems for interface control. • Maintained nine (9) servers and kept them in compliance with Defense Information System Agency security standards. Also applied hardware and software updates and patches; provided system administration; monitored system performance. • Provided supported for three (3) JADOCS network configurations, SIPRNet, CENTRIX, Trusted Thin Client; ensured JADOCS servers and workstations were Information Assurance / Cyber Security compliant and support as needed to the deployment of JADOCS on both FAT-Client and Virtual Client architecture/network. • Assisted Joint-US and Coalition Forces in Joint Fires & Effects integration and developed appropriate JADOCS procedures; developed quick start guides and handbooks to assist users. • Provided JADOCS guidance to users for the development of TTPs and CONOPs of in the execution of Joint Dynamic Targeting in support of the Global War on Terrorism. • Provided support for Microsoft Operating System and Network administration and troubleshooting.
US Government PEO C3TDigital Systems Analyst
Jan. 2012 - Dec. 2012Fort HoodCoordinated and managed all aspects of PEO C3T support for multiple Army and National Guard Units within the Western Region (Texas to Ohio and everything in between) This included resource management, scheduling, integration of milestones for C4ISR systems to ensure applicable training. • Applied advanced methodology to solve network, enterprise and support issues. Coordinated requirements for Unit Set Fielding (USF) and software distribution with senior leadership as it related to training and seamless digital integration of systems. • Served as the single point of interface between the supported unit and C4ISR support (ie POC for the FSR/FSE Support) in order to provide the commander and staff a single point of contact to access all resources available for Battle Command (BC) systems and enablers. • Conducted ongoing IAVA compliancy audits and reviewed the procedures of organizational users to ensure system access is not being compromised. Advises leaders of any requirements to comply with system integrity guidelines such as physical configuration to secure Privacy Act data and authorization for system access. • Trained in network configuration and protocols, DHCP,TCP/IP, and server configuration Microsoft SQL configuration.
MantechDigital Systems Engineer
Nov. 2007 - Dec. 2011Fort HoodCoordinated and managed all aspects of PEO C3T support for multiple Army and National Guard Units within the Western Region (Texas to Ohio and everything in between) This included resource management, scheduling, integration of milestones for C4ISR systems to ensure applicable training. • Applied advanced methodology to solve network, enterprise and support issues. Coordinated requirements for Unit Set Fielding (USF) and software distribution with senior leadership as it related to training and seamless digital integration of systems. • Served as the single point of interface between the supported unit and C4ISR support (ie POC for the FSR/FSE Support) in order to provide the commander and staff a single point of contact to access all resources available for Battle Command (BC) systems and enablers. • Conducted ongoing IAVA compliancy audits and reviewed the procedures of organizational users to ensure system access is not being compromised. Advises leaders of any requirements to comply with system integrity guidelines such as physical configuration to secure Privacy Act data and authorization for system access. • Trained in network configuration and protocols, DHCP,TCP/IP, and server configuration Microsoft SQL configuration.
L-3 CommunicationsField Software Engineer/Representative
Apr. 2006 - Oct. 2007Iraq• Field Software Engineer/Representative Lead; served as the trained Warlock RCIED System Technician for troubleshooting and maintenance, responsible for the troubleshooting and weekly maintenance of well over 300 systems on FOB Falcon while supervising never less than three personnel. • Installed/Uninstalled Warlock Systems for three combat Brigades and at least 15 transitional MTT groups. Periodically upgraded/updated system configuration firmware/software. • Conducted hundreds of hours of instruction to soldiers on proper use and maintenance of the Warlock devices, both handheld and vehicle mounted. • Coordinated with the military for installation and upgrades of equipment. Responsible for the tracking and update of hand receipts of systems per military unit.
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