JB MobilityQA Analyst ( consultant)
Dec. 2023 - Aug. 2024Costa Mesa, California, United StatesEnhanced Korean customer satisfaction by 15% by conducting API testing using internal API tools and Postman, ensuring the reliability of Hyundai automotive software.
Coordinated the resolution of server and mobile issues, reducing debugging time by 20% and ensuring 100% issue resolution within 2 months, improving overall product performance.
Streamlined cross-platform user experience by addressing compatibility issues in web and mobile infotainment applications, leading to a 30% decrease in user drop-off rates and a 20% increase in user retention.
Conducted comprehensive evaluation of vehicle navigation system's route guidance, leading to a 10% reduction in customer complaints and a more positive brand perception globally.
Significantly improved international users' engagement in 6 weeks by revamping UI design, resulting in a 15% increase in user retention and overall satisfaction.