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Work Background
Tech GuruHead of Professional Services
Jul. 2024United StatesHead Of Professional Services Department
SGT Solutions (Pty) LtdCustomer Service Support Manager
Feb. 2022 - Jul. 2024Pretoria, Gauteng, South Africa
MORE GlobalSenior System Engineer
Nov. 2020 - Jul. 2021South AfricaSupporting & Managing of Users Internationally including UK / US / Mexico & India with Apple Devices Ranging from iMac’s to MacBook Pro’s & Ipad / Iphones which includes setting up / reloading of MAC OS (Sierra / High Sierra, Mojave, Catalina & Big Sur) & Windows 10 Systems (Desktops / Laptops).
Support & Management of All 365 Products (Teams / SharePoint / OneDrive / Azure & More). Support & Management of Video Conferencing Product “ZOOM” Via Company Account & Portal. Supporting of Windows Based & Apple Based Hardware & Software as well as Networking devices & Servers. Supporting & Managing Server 2016 environment via Hyper-V & VMWare which includes Global Active Directory management. Support & Management of the Day to Day support queries via SolarWinds Helpdesk. CISCO Meraki Firewall Support & Management. Google Drive Support & Management (Company Account / Portal) + BOX Cloud support & management. Asset Management via SolarWinds, JamF
& Airtable Products. Sophos End Point AV Management & Support. Adobe Admin Portal management for licenses & All Adobe Products. Front Inbox Support & Management. Management of Mobile Sim Cards for the SA Region via SimControl (Data & Voice). Hosted Server’s Management via AWS & Google
Cloud Hosting. QNAP / Redstor / Veeam, AWS & Google Cloud Data Storage Support & Management
ROI Technologies Pty LtdTechnology Consultant / KZN Branch Manager
Apr. 2019 - Feb. 2020Durban Metropolitan AreaSupporting & Managing of KZN clients which includes SLA Management and Sales / Project / Client Management. Technical Installations & Support of DELL Based Physical Servers Running Server 2016 & 2019 in a Hyper-V environment. Installation & Configuration of Virtual Server environments including Active Directory DHCP & DNS management and roll-out. Installation & Configuration of Sophos Firewall devices & VPN management. NCENTRAL “N-ABLE” Agents & Patch Management & Configurations support. Installation & configuration of UNIFI_AP Devices. Supporting & Management of Clients Systems which include SAGE 50c / VIP / DATATIM / 365 Portal Management which includes Mails, OneDrive & SharePoint / LECTRA SYSTEMS and many More….
Network Configurations (Pty) Ltd ...NETCONFIGIMS Engineer / Team Leader
Apr. 2018 - May. 2019Durban westvilleSupport of Microsoft 365 Packages. Supporting clients Networks & Servers / Workstations Running from Server 2003 / 2008 / 2012 R2 & 2016 for Servers & Windows XP / 7 / 8 / 10 & Mac OS for Workstations. VMWare On ESX HOSTS & Hyper-V Environments, Exchange 2007 / 2010 / 2013 / 2016 as well as Mimecast & Exclaimer Support. Firewall Support & Management of Fortigate / Sonicwall / Cyberoam & Sophos devices. Supporting & Managing the 1st line & 2nd Line Engineers with support issues. Supporting the internal Helpdesk system “AutoTask” & AEM Features which includes Webroot System Managed AV & Patch Management. Project Management & Server Configurations / Installations and Upgrades. Client Management & Consulting including pre-sales and after sales. Managing the team as to make sure all calls are attended to in the SLA period and to make sure that there is no client complaints and issues outstanding.
Global Network SystemsTechnical Account Manager
Feb. 2017 - Mar. 2018Durban, KwaZulu-Natal, South AfricaSame as above / before but with Project Implementation and Management, Account Management of 5 Sites solely management by myself which includes all quoting, invoicing, SLA Management and job Allocations and training of Engineers. Supporting all 2nd Line Engineers with I.T Related concerns & issues. 3rd Line Afterhours Support Standby for all Sites.
First TechnologySite Server Engineer
Jun. 2016 - Jan. 2017Durban, KwaZulu-Natal, South AfricaMaintaining, Supporting & Upgrading of the HP & IBM Servers consisting of 7 BASE Servers Running ESX (IBM x3650 M4 Servers) and 37 Virtual Servers Ranging from Server 2003/2008 STD/ENT to Server 2012 R2 using VMWare. Consisting of 3 Domain Controllers & a Full DR Environment. Support & Maintenance of the Network & 225 Users Mixed through Terminal Devices “Thin Clients”, Dell Laptops & Acer / Dell Desktops. Maintenance & Support of All management Servers consisting of Exchange 2013 Server, Symantec Endpoint Protection Management Server, Symantec Enterprise Vault Server & Symantec Mail Security for Exchange, LaserFiche Server, SharePoint 2010 & SharePoint 2013 Servers & SQL2012 Server. VEEAM Backups & N-Able (NCENTRAL) Patch Management. BitLocker Encryption Management, EMS/In-Tune Management, Helpdesk Management & Job Reporting Management, Project management & consulting for and with new Technology requirements.
Global Network Systems3RD Line Server Engineer
Sep. 2014 - May. 2016Durban, KwaZulu-Natal, South AfricaServer Configuration, Project Installation, Maintenance & Support of (SRV2003/2008/2012 STD & 2012 R2) For DELL / HP & SuperMicro Servers Including Terminal Server / VM-Ware / Hyper V-Server / Active Directory / DHCP / DNS & Exchange 2010 Support. Software / Hardware Installation & Support of (Windows XP/7/8/10 & Office 2007/2010/2013). N-Central Global Antivirus Database Management of AV Bit Defender. Symantec End-Point Protection Support & Maintenance. Installation & Support of SyncBack, StoreGrid, Backup Exec, SQLBACKUPANDFTP, VEEAM & ALTARO Hyper-V Backup, Symantec Backup Exec. Installation & Support of Pastel Partner v11/12 & 14, Pastel Payroll 2015/2016, SAGE Evolution & Classic VIP. PC & Apple MAC Support. Supporting & installing of Netgear, Cisco, Billion & HP Switches, Routers & Ubiquiti Wireless Devices. I.T Consulting & Sales. Management & Support of Blackberry BES Server for Blackberry Devices. Management of Network Printing Devices, Minolta, HP, Lexmark, Xerox & Canon). Supporting of AutoCAD & Draw-base Applications. Support & Installation of WAN Management Devices / software (Antamedia HotSpot) & more..
Stallion Security (Pty) LtdSenior Industrial Technician / Surveillance Control Room Manager
Dec. 2010 - Jul. 2014City of Johannesburg, Gauteng, South AfricaCCTV / VIDEO Control Room Management, Data Link Management & Installations of (ADSL / MPLS, 3G / APN, iBurst, Screamer WIFI & Ubiquiti). Maintenance & Installation of Networking Equipment (LAN, WAN, WLAN & VLAN) for Stallion’s Control Room & +/- 113 Remote Sites Country Wide. Maintaining & Trouble Shooting of all DVR / NVR / Access Control / Networking & Facial Recognition Equipment (ADPRO, TeleEye, SerVision, QNAP / Samsung, AXIZ, Hikvision, Milestone, Netgear, HP, Draytek, Linksys & C-True Facial Recognition Systems, GE Access Control & IMPRO). Monthly Management of all Data links. Project Management & Support of 48 Users PC / Laptop / SRV (Hardware / Software) SRV 2008 / Win8 / Win7 / Office 2007 2010 & Pastel). Daily Technical Job Scheduling, Commissioning / Integrations of All (SRV / DVR / NVR / Access Control / POS / Electric Fencing) Equipment. Testing of all new products from our suppliers (I.T / CCTV VOIP & Office Automation). 24/7 Standby Control Room Support.
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