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Work Background
GlobantQC Analist
Jun. 2021 - May. 2022Bogota,D.C., Capital District, ColombiaHBO Project • Tested app on several devices for usability and adherence to test plan. • Identified over 100 issues and reported them to HBO platform. • Learned new skills to improve efficiency and productivity.
Holberton SchoolSoftware Developer Apprentice
Jan. 2019 - Nov. 2019Bogota,D.C., Capital District, Colombia• Wrote clear, clean code for various projects with Python, C language, Linux shell, SQL and HTML features. • Collaborated effectively with members of software development team and personnel in other departments. • Partnered with classmates to learn best practices in software design. • Proofread technical documentation. • Worked with developers to identify and remove software bugs. • Wrote 18 articles related to IT subjects
UNIMINUTO ColombiaPlanning Engineer
Jan. 2017 - Jan. 2018Bogota,D.C., Capital District, ColombiaUNIMINUTO. (Rectoría Calle 80 - 'Main Branch' – Colombia) Planning Engineer 2017 - 2018 • Created automated tools to verify data consistency between Data Bases (SII, Banner, Program master plan) • Audited data processing and reduced discrepancies and failures by 50% • Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings • Performed data quality assurance as well as meeting proposed delivery timelines to both internal and external stakeholders
UNIMINUTO Sede CundinamarcaQuality System (QS) & Customer Service (QS) head
Jun. 2013 - Dec. 2016Bogota,D.C., Capital District, ColombiaQuality System head: • Maintained QS under ISO 9001: v2008 standards • Achieved ISO 9001: v2008 Quality international certification • Monitored QS metrics • Ensured QS health status and presented recap to stakeholders • Audited business processes, and managing follow up to audit close • Provided assistance and training in QS topics + CS issues to all personnel • Established foundations of data analysis Customer Service head: • Established metrics, KPI and guidelines for this area • Created ‘Complaints & Claims control System', and by prioritization, was able to reduce them by 68% in 4 months, therefore having lowest complaint score of all 5 branches • Ensured all requests, complains and suggestions made by +15000 students were listened and were answered by all responsible areas at specific frame of time • Fed QS with most recurrent problems described by all users • Designed and lead multi-person logistic project, deploying all resources to ensure smooth start of each academic semester.
UNIMINUTO Sede CundinamarcaMath, Statistics and Tech - Tutor
Jan. 2010 - May. 2012Bogota,D.C., Capital District, Colombia• Introduction to IT tools, Inferential Statistics, Pre-calculus, differential and integral calculus to more than 300 students in five towns. • Proposed new metrics for measuring teaching performance • Helped students to overcome any learning difficulty • Implemented better teaching practices to increase learning rate
IGA Consultores S.A.S.Logistics Chief, Planning head & Human Resources Consultant
Jan. 2008 - Sep. 2012Bogota,D.C., Capital District, ColombiaLogistics Chief. 2010: 2012 • Performed one logistics deployment for outplacement process (‘D Day') in 22 cities simultaneously • Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices • Designed metrics and data structures required by clients in order to implement its Document Management System (DMS) • DB's Creation and maintenance. • Managed system support functions to set priorities and service levels expectations HR Consultant. 2008: 2012 • Built HR consulting capabilities focused on clients undergoing organizational change and development • Created 7 human maps for outplacement processes • Contributed with outplacement process design along with client's HR department • Deployed HR process with client's personnel (outplacement, training and follow up) • Designed, implemented and maintained databases
TELECONSULTORES S.A.Internal Control Officer
Apr. 2007 - Dec. 2007Bogota,D.C., Capital District, Colombia• Monitored daily warehouse inventory and worker's materials inventory • Conducted ongoing reviews of all operating procedures. • Implemented inventory software • Trained +100 users of inventory software and MS Office tools.
DH Soluciones Informáticas S.A.S ( DHS)Technical Sales Consultant
Apr. 2006 - Dec. 2006Bogota,D.C., Capital District, Colombia• Collected prospects' requirements • Presented and created product demonstration, paperwork and filling forms for invoicing and dispatch • Reported sales performance using ERP software.
DI PIÙ S.A.Logistics Coordinator
Jan. 2006 - Mar. 2006Bogota,D.C., Capital District, Colombia- Controlling warehouse inventory - Logistics supervision: reception, organization, inspection and delivery of products and supplies - Evaluating and selecting supply vendors - Planning and dispatching to local and national stores - Implementing guarantees to defective products
Linalca Informatica SAQuality System Coordinator + Logistics Assistant
Apr. 2005 - Dec. 2005Bogota,D.C., Capital District, Colombia• Proposed, developed and implemented 5 improvement strategies and plans to promote continuous grow • Explained proposed solutions to management and other stakeholders • Generated reports on logistics and QS metrics • Proposed, designed, implemented and maintenance of Document Management System (DMS) structure • Conduct training to all personnel (+150 people) and raise awareness on company Quality System (QS)
Velto S.A.Internal Control Coordinator
Jun. 2004 - Dec. 2004Bogota,D.C., Capital District, Colombia• Monitored daily warehouse and inventory movements • Supervised partial and total inventories • Proposed solutions to situations highlighted by Quality department • Provided support to all areas in topics related with QS implementation • Helped Sales area by creating CRM system (using MS-Excel) • Granted support to Production area by incident reporting.
Devinil S.A.Quality and Standards Assistant.
Mar. 2003 - Nov. 2003Bogota,D.C., Capital District, Colombia• Increased area metrics performance by 7% • Created spreadsheets using Microsoft Excel for daily, weekly and monthly maintenance and reporting • Organized committees and discuss any improvement proposals • Used critical thinking to break down problems and evaluate solutions
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