Deivis Madero - Economista, Acronis

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Work Background

AcronisCloud Service Advisor

Jul. 2024Bogotá, Capital District, ColombiaProfesional de TI con experiencia en la asesoría y gestión de servicios en la nube, me especializo en presentar soluciones integrales de ciberprotección, Disaster Recovery, Email security, almacenamiento en la nube; entre otras soluciones de seguridad para clientes a nivel mundial. Mi objetivo es ayudar a las empresas a optimizar su infraestructura tecnológica, garantizando la seguridad y eficiencia de sus operaciones. Con un enfoque en la innovación y la satisfacción del cliente, me esfuerzo por comprender las necesidades únicas de cada organización y proporcionar estrategias personalizadas que impulsen su crecimiento y resiliencia digital. English: IT professional with experience in advising and managing cloud services, specializing in presenting comprehensive solutions for cyber protection, disaster recovery, email security, cloud storage, and other security solutions for clients worldwide. My goal is to help companies optimize their technological infrastructure, ensuring the security and efficiency of their operations. With a focus on innovation and customer satisfaction, I strive to understand the unique needs of each organization and provide personalized strategies that drive their growth and digital resilience.

AcronisPartner Success Manager

Oct. 2023 - Jul. 2024Bogotá, Distrito Capital, ColombiaComo Partner Success Manager, soy responsable de la administración de canales digitales en Estados Unidos y Canadá, asegurando una gestión eficiente y efectiva de las relaciones con nuestros socios estratégicos. Me encargo de la presentación de nuevos productos y servicios para el crecimiento del portafolio, manteniendo a nuestros socios informados y preparados para ofrecer las soluciones más innovadoras y competitivas del mercado. Desarrollo e implemento estrategias de crecimiento en ventas, enfocándome en maximizar el rendimiento y la satisfacción de nuestros socios. Mi objetivo es fortalecer nuestras alianzas y potenciar el éxito de nuestros socios mediante una colaboración estrecha y el desarrollo de oportunidades de negocio que impulsen su crecimiento y el de nuestra empresa. English: As a Partner Success Manager, I am responsible for managing digital channels in the United States and Canada, ensuring efficient and effective management of relationships with our strategic partners. I handle the presentation of new products and services to grow the portfolio, keeping our partners informed and prepared to offer the most innovative and competitive solutions in the market. I develop and implement sales growth strategies, focusing on maximizing partner performance and satisfaction. My goal is to strengthen our partnerships and enhance partner success through close collaboration and the development of business opportunities that drive their growth and that of our company.

AcronisCloud Services Advisor

Aug. 2023 - Oct. 2023Bogota, D.C., Capital District, Colombia

AcronisBusiness Development Representative

Jul. 2021 - Jul. 2024Bogotá, Distrito Capital, ColombiaComo Business Development Representative, me especializo en el perfilamiento de prospectos interesados en cloud services y cybersecurity. Mi responsabilidad principal es identificar y calificar nuevas oportunidades de negocio, estableciendo relaciones sólidas con potenciales clientes que buscan soluciones avanzadas de servicios en la nube y ciberseguridad. Tengo cobertura de toda América Latina y el Caribe, así como España y Portugal, asegurando un alcance amplio y diverso. Utilizo Sales Force como fuente principal de leads e información de prospectos, gestionando y actualizando constantemente la base de datos para maximizar la eficiencia en la prospección. Trabajo en colaboración con distribuidores de la marca en los países donde tenemos presencia, facilitando la gestión de prospectos y asegurando una alineación estratégica en nuestras actividades comerciales. Me encargo de la presentación del portafolio de productos y servicios de Acronis a prospectos como SaaS, destacando los beneficios y soluciones que ofrecemos. English As a Business Development Representative, I specialize in profiling prospects interested in cloud services and cybersecurity. My primary responsibility is to identify and qualify new business opportunities, establishing strong relationships with potential clients seeking advanced cloud and cybersecurity solutions. I cover all of Latin America and the Caribbean, as well as Spain and Portugal, ensuring a broad and diverse reach. I use Salesforce as the main source of leads and prospect information, managing and continuously updating the database to maximize prospecting efficiency. I work in collaboration with brand distributors in the countries where we have a presence, facilitating the management of prospects and ensuring strategic alignment in our commercial activities. I am responsible for presenting Acronis' product and service portfolio to prospects as SaaS, highlighting the benefits and solutions we offer.

SutherlandDevelopment Coordinator

Mar. 2018 - Oct. 2021Bogotá D.C. Area, ColombiaPROFESSIONAL WEB SERVICES LATAM COORDINATOR (Godaddy Campaign) As a business consultant of the outband department my job was about to give the better advices to the customer about websites securities (malware, backups and SSL) emails platforms, email marketing like a tool to join more potentials customers and educate to the customer how to improve the “website” business. As well as “inbound support” I gave support to customers about Domain Names Servers, A records, Cpanel emails, SSL installations and everything related to this business. Then I have been chosen as a “freefree” member for a new project of Godaddy LATAM where I have been promoted to my current charge, as a coordinator to this project my job is coordinate the sales from Bogota and Monterrey, develop a system to keep control of the “freefree” units sold, input each deal to Pipedrive creating a profile which includes the whole information of the customers, schedule the VIP call from the designers to the customer to sort the details of the design of the websites and finally to deliver the websites to the customer within of the “expected time”. After of this performance I must handle the complaints of the customer about disappointments of designs, time and related; to give effective answers to this situation and generate reports to the sites to pay the related bonus of this product.

ConvergysSales Executive

Sep. 2017 - Mar. 2018Bogotá D.C. Area, ColombiaAs a Service Agent of the campaign of AT&T I was involved in the following activities: • Handling inbounds calls from the Latin-American market within USA and Puerto Rico too. In that campaign they sale mobile phones, smartwatches, Directv, Ip tv, tablets and residential internet and working there I achieved the goals the 5 months after the month of the training.

Preferred Gourmet and LeisureSales Executive

Jun. 2017 - Oct. 2017Bogotá D.C. Area, ColombiaAs a Sales agent I was entitled for the following tasks and responsibilities: • Sales assistance for the customer who arrived at the room by phone calls from the marketing department to assist to a demonstration of the product “Vacancy Rewards” which is a system of vacation that includes: promotions hotels all over the world, flights promotions, cruiser ships; in resume it was a time share system.

Distribuidora Sillas California C.A.Sales Consultant

Sep. 2013 - Nov. 2016VenezuelaConsultor de negocios de la firma ferretera y quincallera mas grande de Venezuela, manejando mas de 13 lineas y 60.000 SKU. Cubriendo diverss zonas que presentaban fallas en ventas para impulsarlas y lograr cumplir los presupuestos de ventas y mantener al mínimo el riesgo de morosidad en pagos (zonas como Caracas Dtto. Capital, Miranda, Guarico, Vargas) logrando en un 95% de efectividad en cumplimientos de metricas en las zonas asignadas.

Villas Rent a CarEjecutivo de Ventas

Jul. 2011 - Aug. 2013CaracasTodo lo relacionado a las ventas corporativas, reservaciones de vehiculos por parte de empresas, manejo de facturación y cobro de ls mismas antes de sus vencimientos

Gran Melia CaracasAgente de Recepcion

Sep. 2008 - Jun. 2011CaracasTodo lo relacionado a la atencion al cliente, proceso de check in y check out, proceso de auditoria nocturna, cuadre de caja y facturación en general, asignación de habitaciones, manejo de grupos y layovers entre otras actividades.