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Work Background
Digital Fire TeamOffice Administrator
Oct. 2022 - Jun. 2023Scheduling: Managing schedules for stakeholders and management, including booking meeting rooms and scheduling in-house and external events
Correspondence: Managing correspondence, including letters, emails, and packages
Travel arrangements: Making travel arrangements and accommodations
Supplies: Ordering and maintaining office supplies, cleaning supplies, and toiletries
Documents: Managing important and confidential company documents, including filing them in the proper locations
Databases: Managing company databases
Finances: Supporting budgeting and bookkeeping procedures, including tracking expenditures and ensuring income and expenditures are within budget
Policies: Reviewing and updating office policies as needed
Reports: Creating reports on expenses and office budgets, as well as reports and presentations with statistical data
Support: Providing support to clients and employees, and assisting clerical and support staff with their assigned duties
Supervision: Supervising other staff and delegating responsibilities
Digital Fire TeamHelp Desk Technician
Jan. 2022 - Jun. 2022Answers incoming customer telephone calls in a courteous and professional manner. Assists customers/end users with questions on product installation, usage, and implementation. Responds to and investigates customer/end user inquiries, concerns, and issues via phone, mail, and e-mail in a timely and courteous manner. Answers customer inquiries and provides appropriate technical and/or product-related information. Researches and resolves customer complaints. Effectively communicates customer issues and concerns to all applicable internal staff members. Organizes and maintains file system; files correspondence and other records. Maintains working knowledge of products and/or services. Prepares reports and correspondence as needed. Manage daily backup. Set-up and maintain computer equipment. Maintain computer equipment tracking. Performs other duties as assigned by supervisor.
J.P. MorganFraud Analyst
Jul. 2021 - Dec. 2021Conduct interviews with customers regarding potential disputes due to regulation z standards.
TaskUsTier 2 Representative
Dec. 2020 - Jun. 2021San Antonio, Texas Metropolitan AreaHandle escalated problem tickets which require a deeper analysis and thorough break down to determine the cause and help the engineers resolve these issues to help make the customers experience a much more pleasant one.
TaskUsCustomer Service Representative
Oct. 2019 - Dec. 2020San Antonio, Texas Metropolitan AreaProvide customer support regarding clients software via Phone, Chat and Emails
DAM-IT SolutionsOwner
Feb. 2017San Antonio, TexasCommunicate with clients on their technical needs, teach clients how to use their products, educate clients on their options. Basic computer repair, network repair, network set up, whole office set up with both Macs and PC's. Set up workstations for users, maintain network integrity, set up lab interfaces with CPL, Arbor and other 3rd party programs * Assist patients with their patient portal issues * Assist staff with computer system issues and train staff on new programs * Manage the IP phone system (Mitel)
Spirit HalloweenTechnical Manager
Aug. 2016 - Nov. 2016San Antonio, Texas AreaDirected in the research, purchasing and execution of all technical matters. Such matters included coordinating the set up of the store cashiering systems, installation of security devices, provided technical assistance to the store managers through out the season
United Code Consulting GroupInformation Technology Associate
Dec. 2014 - Aug. 2016San Antonio, Texas AreaSet up, maintain and repair computer network systems for various clients. Office 365 Admin for multiple clients. Communicate with customers and answer their inquiries within a timely manner.
Altex Computers & Electronics, LTD.Sales Associate
Sep. 2013 - Feb. 2014San Antonio, Texas AreaCash handling, assisting customers with building a computer tailored specifically for their needs, providing technical solutions to help simplify monotonous activities around the office.
Law Offices of Chavira Brown, PLLCOffice Manager / Paralegal
Jun. 2002 - Jul. 2013San Antonio, Texas AreaDraft pleadings, communicate with courts, clients, and associates regarding cases, Client In-takes, payroll,
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