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Work Background
Federal Express CorporationSales Communications Specialist
Sep. 2024 - Mar. 2025Plano, Texas, United StatesVisual Communications focused on Web and Video development.
FedEx OfficeSales Communications Specialist
Aug. 2022 - Sep. 2024Plano, Texas, United States
FedEx OfficeLearning Design and Development
Jun. 2021 - Aug. 2022United StatesWorked with Subject Matter Experts to address the needs of the buisiness
Worked with Bot Operations to build an onboarding program for Teleoperators and Bot Agents
Supported business need for video shoots and video editing
Create detailed project plans for the program team
Load content to the Video or LMS platforms
FedEx OfficeInstructional Designer
Aug. 2020 - Jun. 2021Supporting Sales and Transportation
Developer on Courier Onboarding and Readiness Experience (CORE) program
Administrated the implementation of MindTickle platform for Sales (RevOps) and was the field support for any questions for the first year of the program
FedEx OfficeTraining Facilitaton and Design
Jun. 2019 - Aug. 2020Plano, TexasDeveloped and facilitated courses for Transportation Managers and Production Assistant Managers focused around leadership and communication skills
Designed and developed a hazmat course for Transportation Couriers
FedEx OfficeInitiative Training Facilitator, Network Operations
Jun. 2018 - May. 2019Plano, TexasDeveloped and facilitated courses for Transportation Managers and Production Assistant Managers focused around leadership and communication skills
FedEx OfficeDigital Print Manager
May. 2017 - Jun. 2018Dallas/Fort Worth AreaHired, trained, and conducted regular performance appraisals focusing on Quality and Lean Methodologies.
Provided performance related feedback to team members
Facilitated QDM Lean Training classes with all team members and followed up on execution of processes
Review and discuss Quality concerns with follow up and coaching of the team members
Evaluate the efficiency and productivity of the team members by establishing performance standard and objectives
FedEx OfficeAssistant Manager
Mar. 2014 - May. 2017Teterboro, New JerseyManaged production floor for both Signs and Graphics and Digital Print workflows
Provided reporting on production on a daily, weekly, monthly basis
Handled field concerns quickly, exceeding their expectations while causing minimal impact to the bottom line
Office DepotPrint Facility Production Lead
May. 2005 - Sep. 2013Managed and supervised 15-22 employees, enforcing quality control, supervising all shift operations, and
training staff on software applications, production standards, and service procedures
Maintained personnel including interviewing, scheduling, performance reviews, and disciplinary actions
Tripled volume and consistently maintained 99% customer service scores for on-time delivery of print orders
including 'orders produced to customer specifications', and 'overall customer satisfaction'
Provided reporting on production and customer service results on a daily, weekly, monthly basis
Handled customer concerns quickly, exceeding their expectations while causing minimal impact to the bottom line
Setup facility, hired, and cross trained staff for all production and customer service positions
Trained the sales team, retail employees, and customers on what the facility can do as the department grew
(order submission, and facility capabilities)
Lead a successful facility print procurement program resulting in building relationships with 100+ vendors from
around the country to obtain competitive bids for outsourcing offset (traditional print) and specialty print items
Trained other facilities on purchase order management software, and various buyer functions
Office Depot inside Gaylord Texan ResortBusiness Center Store Manager
Apr. 2003 - May. 2005Gaylord Texan Hotel and Resort Grapevine TexasManaged 8 employees, maintained staffing based on store needs, and led the hiring process during high
volumes. Worked with hotel convention managers to determine staffing needs
Met with incoming convention customers to determine printing and supply needs, then stocked retail store
accordingly
Created a formula for determining what standard products will be needed and negotiated selling prices to profit
Office Depot as well as Gaylord Hotels
Created and constantly reviewed/updated the Standard Operating Proceedures for the prototype location
gathering feedback from upper company management and hotel convention management
Worked with Gaylord Hotels to ensure we were the first point of contact for hotel guests, hotel departments, hotel
vendors and employees print and office supply need
Awarded top print sales recognition for 2 years, despite only having on-site hotel services
Office DepotCustomer Service Manager, Key Carrier
Oct. 1996 - Apr. 2003
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