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Work Background
Spectrum EnterpriseChange Manager
Mar. 2022United States
SpectrumAssociate Project Manager
May. 2019 - Mar. 2022Charlotte, North Carolina
SpectrumContent Administrator
Jan. 2017 - May. 2019
Time Warner Cable Business ClassBusiness Analyst
Aug. 2016 - May. 2019Charlotte, North Carolina Area
Blast Jam LLCVideo Producer
Dec. 2015
NAMICVice President NAMIC-Carolinas
Jan. 2014 - Dec. 2015The Carolinas• Works closely with committee/event leadership in executing the chapter’s annual program agenda and insures that it is relevant to the members in your market and advances NAMIC’s position as the premiere organization fostering multi-ethnic diversity in the cable industry. • Takes on assignments (willingly!) from the President and fills gaps in leadership when others are not fulfilling their responsibility to get the job done. • Working with the President as the chapter’s liaison to other industry organizations (CTAM, WICT) with chapters in your market. • Oversees the chapter’s self-nomination(s) for the Annual Chapter Recognition Awards. • Participates in the quarterly Chapter Leadership conference call convened by the National Office. • In the President’s absence, assumes her/his duties.
Time Warner Cable Business ClassBusiness Process Coordinator
Mar. 2013 - Aug. 2016Charlotte, North Carolina Area- Development of Business Processes - Creates content that focuses on the overall Customer Experience
- Analyzes current processes to determine pain-points for streamlining and improvement
- Writes content that provides How-To instructions and general information
- Creates documents based on the needs of the business
- Gathers information from conducting Focus Groups, Surveys, and SMEs. - Works with project teams on various initiatives to advocate for the Customer's Experience
Time Warner CableKnowledge Management Coordinator
Aug. 2012 - Mar. 2013Charlotte, North Carolina Area-Manage aspects of maintaining the KM system
-Works with internal departments to help improve internal communication
-Streamline processes and procedures assuring that the information is accurate and up to date
-Provide guidance to department leadership teams refining busienss objectives
Time Warner Cable Business ClassSales Support
Jul. 2012 - Aug. 2012Charlotte, NC-Assist direct sales reps in processing orders
-Manage special projects as assigned
-Contract/ Document verification
NAMICNAMIC-Carolinas Programming Chair
Jan. 2010 - Jan. 2013NAMIC-Carolinas- Leads a team to organize logistics and event planning for all events. - Ensure that the chapter’s programming advances NAMIC’s position as the premier organization fostering multi-ethnic diversity in the cable industry
- Ensure that the chapter programs add value at the local level and make membership meaningful - Ensure that the chapter is providing relevant programming at the local level
- Identify new program ideas and make recommendations
- Assist with hosting at minimum 1 event a quarter
- Help identify new speakers that your chapter has not already heard from
Julian HUProduct Manager
Jan. 2007 - Nov. 2011Charlotte, NCBusiness Strategist: Develop, research and implement ideas and processes to move our product from post design through customer life cycle Networking: Build key relationships with external companies and individuals who can benefit the product line and our customer satisfaction Product Marketing: Marketing background including pricing, brand positioning, customer targeting, campaign development, competitive assessment, value-based pricing, revenue/profit forecasting. Communications: Customer relationship specialist
Keller Williams RealtyReal Estate Broker
Sep. 2006 - Jan. 2012Charlotte, North Carolina Area• Successfully negotiated contracts between two or more parties
• Prepared sellers home to be placed on the market
• Build and leverage networks and relationships internally and externally
• Create and implement effective targeted marketing campaigns
• Created and executed a business development plan
• Successfully closed over one million dollars in real estate transactions • Experience in creating a virtual walk through for clients
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