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Work Background
THE KENNARD (BATH) LIMITEDGeneral Manager
Oct. 2023Bath, England, United KingdomManaged daily hospitality operations, ensuring seamless guest experiences.
Handled customer complaints professionally to maintain hotel reputation.
Supported housekeeping in upholding first-class hotel conditions.
Oversaw front desk operations and prioritized guest satisfaction.
Conducted staff evaluations to drive continuous improvement.
Facilitated team meetings to promote collaboration.
Optimized inventory management to enhance productivity.
Generated reports and managed data for informed decision-making.
Maximized occupancy rates by refining reservation and housekeeping processes.
Developed and implemented sales and marketing strategies to boost revenue.
Menlyn Maine Luxury RentalsManager
Mar. 2020 - Oct. 2023Pretoria, Gauteng, South AfricaAs a manager for Menlyn Maine Luxury Rentals, I played a key role in launching and managing operations for a new business specializing in luxury apartment rentals. This involved overseeing daily operations, ensuring smooth check-ins and check-outs, and providing exceptional guest experiences. I managed bookings through platforms like Airbnb, optimized pricing strategies, and maintained high occupancy rates. I also coordinated cleaning, maintenance, and guest communication, ensuring all aspects of the business ran efficiently. My focus was on delivering a premium experience while maximizing revenue and operational efficiency.
Housekeeping AfricaManager
Mar. 2020 - Oct. 2023South AfricaAs the manager for Housekeeping Africa, I was responsible for overseeing the operations of a new business that provided high-quality housekeeping services to luxury apartments. My role included managing a team of housekeeping staff, ensuring that all properties met the highest standards of cleanliness and service. I coordinated scheduling, training, and performance management to ensure efficiency and consistency across all assignments. Additionally, I worked closely with clients to understand their needs and maintain strong relationships, delivering tailored services that enhanced the guest experience and supported the overall business objectives.
Carnival Cruise LineAssistant Shore Excursion Manager
Sep. 2015 - Jul. 2018Assist with the tours, Providing best experience for our cruise guests and dealing with comments. Working closely with tour operators to provide quality product and to maximize revenue and growth for the department. Training and helping fellow team members. Promoting of Shore Excursions and Future Cruises by giving presentations and sales. Skills in Excel, outlook, Word and Power point.
Nativa PharmaceuticalsOrders Clerk and Adminstration
Aug. 2013 - Dec. 2013CenturionWorked as temporary employee assisting with filing and administration. Was responsible for placing orders that consumers ordered. Working on Pastel Evolution.
Camp DiscoveryFacilitator
Mar. 2013 - Apr. 2014Pretoria Area, South AfricaFacilitation of groups in team building activities, sport camps, leadership camps and school camps.
Party VenuesWeb Design & Marketing
Dec. 2012 - Jun. 2016South AfricaOnline listings of venues. Did marketing, recruiting new clients and assited with the web designing and uploaded the post. Skilled wit Excel and Wordpress.
AJ RENOVATUMPersonal Assistant and Researcher
Mar. 2011 - Feb. 2013Pretoria Area, South AfricaPart time while studying. Did administration, involved doing research, filing, accounting and organizing/cataloging books.
EGG ENTERTAINMENT & PRODUCTIONSPromoter and marketing
Apr. 2010 - Apr. 2011Pretoria Area, South Africa
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