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Work Background
TravelersDecision Science Consultant
Nov. 2025Hartford, Connecticut, United States
TravelersOperations Effectiveness Consultant
Mar. 2023 - Nov. 2025Hartford, Connecticut, United States- Regular reporting of operations employees’ KPIs to organization leadership. - Build and optimize metrics dashboards through the use of SQL and visualization tools. - Conduct research and provide suggestions for various projects involving big data organization and interpretation.
Turnkey Processing, LLCPortfolio Manager
May. 2020 - Feb. 2023Meriden, Connecticut, United States- Ensure the overall profitability of the company's merchant processing portfolio and provide projections that inform investment decisions by company leadership.
- Train and lead a team of analysts to perform finance and auditing-related tasks.
- Perform regular projects that will improve department and company efficiency, reporting regular status updates back to the Chief Operations Officer of my progress.
Turnkey Processing, LLCLead Analyst
Aug. 2018 - Apr. 2020Meriden, Connecticut- Analysis and interpretation of financial statements, providing savings proposals for client acquisition
- Performing regular portfolio maintenance and auditing for accurate reporting - Basic underwriting assistance for lease and cash advance acceptance - Successful training of new employees, some of which who were overseas with English being a second language
- Other various cross-trained tasks involving customer service, technical support, sales assistance, payroll, and bookkeeping
SILVER CITY LIMOS INC.General Manager
Jan. 2017 - Feb. 2023Meriden, CT- Booking and scheduling events, involving billing and customer service - Managing company books and taxes - Maintaining company compliance with the Offices of SOS, DRS, DMV, and DOT - Mediating guest and employee conflicts
Turnkey Processing, LLCAnalyst
Aug. 2016 - Jul. 2018Meriden, Connecticut, United States- Analysis and interpretation of financial statements, providing savings proposals for client acquisition.
- Responsible for onboarding of new client applications. - Regular audits of account manager portfolios and reporting of due commissions
- Other various cross-trained tasks involving customer service, technical support, sales assistance, payroll, and bookkeeping
University of ConnecticutResident Assistant
Aug. 2015 - May. 2016Storrs, CT- Developed a positive living environment designed to link community, faculty, and residents, often resolving conflict.
- Promoted academic excellence, addressed student needs, and encouraged involvement among residents in a way that supported the mission of the University and the Department of Residential Life.
- Administered student-centered learning opportunities to promote community, citizenship, inquiry, connection, and wellness.
- Assisted in the selection, evaluation and training of incoming RA’s.
- Communicated, corresponded and collaborated with on and off-campus offices such as counseling, student activities, career development, campus police and fire department.
- Implemented and enforced all University and Housing policies.
- Budgeted and allocated money used for residence hall/floor events.
Xanterra Parks & ResortsHousekeeping Supervisor
May. 2014 - Aug. 2015Old Faithful Inn, Yellowstone National Park, WY- Seasonal job, only working in summers. Hired originally from May through August of 2014 and rehired from June through August of 2015. - Supervised a team of housekeepers and reported back to the manager on their progress.
- Inventory control for area supplies.
- Mediated in staff and guest conflicts.
University of ConnecticutStudent Dining Employee
Aug. 2013 - Oct. 2015Storrs, CTCreated a pleasant dining experience for students and visitors. Responsibilities included basic cleaning, dish washing, and food preparation.
Battiston's CleanersService Cashier
Dec. 2011 - Aug. 2013Glastonbury, Connecticut, United StatesDry cleaning intake, service transactions, cleaning
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