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Work Background
Director Customer Operations
Sunnova EnergyDirector Customer Operations
Sep. 2021 - Jul. 2024Houston, Texas, United StatesTransformed customer operations at Sunnova Energy in Houston, Texas, by enhancing customer support and experience. • Implemented new methods and technology advancements through systems and CRM program. • Achieved a significant increase in customer satisfaction and retention rates. • Developed strong leadership and project management skills in a fast-paced startup environment.
Director of Operations
Houston Select FCDirector of Operations
Aug. 2020 - May. 2024Houston, Texas, United StatesManage and directed all competitive soccer teams as well as coaches and facilities. Implemented communication with players and parents for feedback and growth paths. Manage all Coaches and players uniforms and gear. Manage a portion of equipment purchasing and budgeting. Actively managed all registrations for all 40 plus teams almost 500 players at one point for all Leagues and Tournaments. Worked with organizations for sponsorships and grants.
Director
Brilliant EnergyDirector
May. 2018 - Jul. 2021
Director of Risk Management and Market Analysis
Acclaim EnergyDirector of Risk Management and Market Analysis
Aug. 2017 - Apr. 2018
Senior Consultant
Essentia Advisory PartnersSenior Consultant
Sep. 2013 - Aug. 20171415 Louisiana St. Ste. 400, Houston TX 77002Energy and Gas Markets Consultants
Energy Consultant
WG Consulting, LLCEnergy Consultant
Sep. 2013 - Sep. 2016
Manager Credit and Collections and Customer Experience
Constellation EnergyManager Credit and Collections and Customer Experience
Mar. 2009 - Jul. 2013
Customer Care Center, Credit and Collections Manager
StarTex PowerCustomer Care Center, Credit and Collections Manager
Jan. 2009 - Aug. 2011
Director of Business Development
Amigo EnergyDirector of Business Development
Sep. 2002 - Jan. 2009
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