Michael Baker InternationalHelp Desk Analyst I
Jun. 2023 - Jan. 2024Moon, Pennsylvania, United States- Independently investigate and implement solutions to technical issues. - Solve technical help tickets submitted to Microsoft Service manager via Microsoft Teams, phone, email, and in office. - Offer IT support for operating systems, productivity software, engineering CADD software, and a variety of other applications used internally. - Identify recurring technical issues and propose solutions to address the root of the problems to facilitate the execution of company wide IT project.
- Utilize Microsoft SCCM to deploy software to company devices, Azure Active directory to resolve end user issues, while also utilizing PXE to deploy system images to end user devices.