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Work Background
Manager
Brother MarcusManager
Jun. 2022 - May. 2025London, England, United Kingdom✳️ Spearhead the operational management of a hospitality venue, overseeing a team of 25 employees while fostering a positive workplace culture, resulting in the highest retention rate in the company and a 60% increase in branch productivity. ✳️ Develop and implement innovative cost-control strategies, achieving a 6% year-over-year reduction in labor and operational expenses without compromising service quality. ✳️ Oversee the full hiring lifecycle, including recruitment, interviews, onboarding, and ongoing employee engagement, ensuring alignment with company values and operational standards. ✳️ Design and lead comprehensive training programs tailored to the hospitality industry, covering induction, operational guidelines, customer service excellence, and compliance with health and safety regulations. ✳️ Manage inventory with precision, maintaining optimal stock levels through detailed tracking systems and supplier negotiations to ensure cost efficiency and availability. ✳️ Execute weekly financial tasks such as bank reconciliations and profit-and-loss analyses, working closely with accounting teams to resolve discrepancies and maintain financial integrity. ✳️ Maintain and enforce high product and service quality standards, ensuring exceptional customer satisfaction and adherence to brand benchmarks.
Customer Service Representative
Greene King BreweryCustomer Service Representative
Aug. 2021 - Jun. 2022
Manager Customer service & Operations
PNB Housing Finance LimitedManager Customer service & Operations
Sep. 2015 - Nov. 2020Mumbai, Maharashtra, India❇️ Directed a 10-member team in the end-to-end asset management process, streamlining loan application, underwriting, disbursement, and repayment phases to enhance overall efficiency and customer satisfaction. ❇️ Strengthened client relationships by serving as a trusted advisor for asset management and mortgage-related services, addressing inquiries and proactively managing loan accounts to ensure seamless customer experiences. ❇️ Conducted in-depth risk assessments and credit evaluations, leveraging financial data to verify borrower eligibility and minimize exposure to non-performing assets. ❇️ Ensured financial accuracy and compliance by reconciling inter-company accounts, maintaining ledger entries, and overseeing audit preparation. ❇️ Drove recruitment and talent acquisition for the branch, leading onboarding and skill development programs to build a high-performing team. ❇️ Collaborated with internal and external stakeholders to implement best practices in asset management, ensuring adherence to regulatory requirements and corporate objectives.
Transaction Specialist
JPMorgan Chase & Co.Transaction Specialist
May. 2014 - Aug. 2015Mumbai, Maharashtra, IndiaTransaction Processing Specialist – JP Morgan Chase India Ltd. Worked under the NATO Custody Cash and Custody Callback Team, ensuring seamless financial operations and adherence to global compliance standards. Key Responsibilities: ❇️ Managed high-value financial transactions by acting as a custodian for elite global clients, including Prudential, BlackRock, Standish Mellon, Columbia, and Franklin Templeton, overseeing fund movements and ensuring regulatory compliance. ❇️ Executed and processed large-scale fund transfers, including outgoing and incoming funds, securities, and share movements with precision, ensuring accuracy and compliance with international financial regulations. ❇️ Led the callback process for high-value transactions by directly liaising with clients to confirm fund movements, mitigating risks, and ensuring the integrity of financial transactions. ❇️ Collaborated with leading financial institutions, such as Citibank, Merrill Lynch, and Barclays, to facilitate smooth transaction processing and resolve operational issues efficiently. ❇️ Spearheaded the preparation and analysis of comprehensive Management Information System (MIS) reports, providing actionable insights to senior management for strategic decision-making. ❇️ Delegated tasks and responsibilities across the team, ensuring optimal workflow, accountability, and adherence to internal service level agreements (SLAs). ❇️ Ensured strict compliance with internal controls, regulatory frameworks, and anti-money laundering (AML) policies to uphold financial integrity and minimize risk exposure. ❇️ Provided exceptional support to high-net-worth clients by addressing inquiries and offering timely solutions, enhancing client satisfaction and retention. ❇️ Coordinated with cross-functional teams to implement process improvements, achieving greater efficiency and accuracy in fund management operations.
Customer Service Representative
EmiratesCustomer Service Representative
Feb. 2012 - Nov. 2012Mumbai, Maharashtra, IndiaEmirates is one of the best airlines in the world as it renders the best air service to its passengers. ● Worked at Chhatrapati Shivaji International Airport as a check in agent and arrival staff. ● Escort of special handling passengers, First Class passengers and Eminent personalities. ● Preparing daily pre-flight and post flight reports and flight reports. ● Worked as a lost baggage and damaged baggage department staff where-in had to handle clients from all over world, working on the complaints registered by the passengers in reference to their lost and damaged baggage.

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