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Work Background
Brother MarcusManager
Jun. 2022 - May. 2025London, England, United Kingdom✳️ Spearhead the operational management of a hospitality venue, overseeing a team of 25 employees while fostering a positive workplace culture, resulting in the highest retention rate in the company and a 60% increase in branch productivity.
✳️ Develop and implement innovative cost-control strategies, achieving a 6% year-over-year reduction in labor and operational expenses without compromising service quality.
✳️ Oversee the full hiring lifecycle, including recruitment, interviews, onboarding, and ongoing employee engagement, ensuring alignment with company values and operational standards.
✳️ Design and lead comprehensive training programs tailored to the hospitality industry, covering induction, operational guidelines, customer service excellence, and compliance with health and safety regulations.
✳️ Manage inventory with precision, maintaining optimal stock levels through detailed tracking systems and supplier negotiations to ensure cost efficiency and availability.
✳️ Execute weekly financial tasks such as bank reconciliations and profit-and-loss analyses, working closely with accounting teams to resolve discrepancies and maintain financial integrity.
✳️ Maintain and enforce high product and service quality standards, ensuring exceptional customer satisfaction and adherence to brand benchmarks.
Greene King BreweryCustomer Service Representative
Aug. 2021 - Jun. 2022
PNB Housing Finance LimitedManager Customer service & Operations
Sep. 2015 - Nov. 2020Mumbai, Maharashtra, India❇️ Directed a 10-member team in the end-to-end asset management process, streamlining loan application, underwriting, disbursement, and repayment phases to enhance overall efficiency and customer satisfaction.
❇️ Strengthened client relationships by serving as a trusted advisor for asset management and mortgage-related services, addressing inquiries and proactively managing loan accounts to ensure seamless customer experiences.
❇️ Conducted in-depth risk assessments and credit evaluations, leveraging financial data to verify borrower eligibility and minimize exposure to non-performing assets.
❇️ Ensured financial accuracy and compliance by reconciling inter-company accounts, maintaining ledger entries, and overseeing audit preparation.
❇️ Drove recruitment and talent acquisition for the branch, leading onboarding and skill development programs to build a high-performing team.
❇️ Collaborated with internal and external stakeholders to implement best practices in asset management, ensuring adherence to regulatory requirements and corporate objectives.
JPMorgan Chase & Co.Transaction Specialist
May. 2014 - Aug. 2015Mumbai, Maharashtra, IndiaTransaction Processing Specialist – JP Morgan Chase India Ltd.
Worked under the NATO Custody Cash and Custody Callback Team, ensuring seamless financial operations and adherence to global compliance standards. Key Responsibilities: ❇️ Managed high-value financial transactions by acting as a custodian for elite global clients, including Prudential, BlackRock, Standish Mellon, Columbia, and Franklin Templeton, overseeing fund movements and ensuring regulatory compliance.
❇️ Executed and processed large-scale fund transfers, including outgoing and incoming funds, securities, and share movements with precision, ensuring accuracy and compliance with international financial regulations.
❇️ Led the callback process for high-value transactions by directly liaising with clients to confirm fund movements, mitigating risks, and ensuring the integrity of financial transactions.
❇️ Collaborated with leading financial institutions, such as Citibank, Merrill Lynch, and Barclays, to facilitate smooth transaction processing and resolve operational issues efficiently.
❇️ Spearheaded the preparation and analysis of comprehensive Management Information System (MIS) reports, providing actionable insights to senior management for strategic decision-making.
❇️ Delegated tasks and responsibilities across the team, ensuring optimal workflow, accountability, and adherence to internal service level agreements (SLAs).
❇️ Ensured strict compliance with internal controls, regulatory frameworks, and anti-money laundering (AML) policies to uphold financial integrity and minimize risk exposure.
❇️ Provided exceptional support to high-net-worth clients by addressing inquiries and offering timely solutions, enhancing client satisfaction and retention.
❇️ Coordinated with cross-functional teams to implement process improvements, achieving greater efficiency and accuracy in fund management operations.
EmiratesCustomer Service Representative
Feb. 2012 - Nov. 2012Mumbai, Maharashtra, IndiaEmirates is one of the best airlines in the world as it renders the best air service to its passengers.
● Worked at Chhatrapati Shivaji International Airport as a check in agent and arrival staff.
● Escort of special handling passengers, First Class passengers and Eminent personalities.
● Preparing daily pre-flight and post flight reports and flight reports.
● Worked as a lost baggage and damaged baggage department staff where-in had to handle clients from all over world, working on the complaints registered by the passengers in reference to their lost and damaged baggage.
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