Spearhead the operational management of a hospitality venue, overseeing a team of 25 employees while fostering
a positive workplace culture, resulting in the highest retention rate in the company and a 60% increase in branch
productivity.
Develop and implement innovative cost-control strategies, achieving a 6% year-over-year reduction in labor and
operational expenses without compromising service quality.
Oversee the full hiring lifecycle, including recruitment, interviews, onboarding, and ongoing employee
engagement, ensuring alignment with company values and operational standards.
Design and lead comprehensive training programs tailored to the hospitality industry, covering induction,
operational guidelines, customer service excellence, and compliance with health and safety regulations.
Manage inventory with precision, maintaining optimal stock levels through detailed tracking systems and supplier
negotiations to ensure cost efficiency and availability.
Execute weekly financial tasks such as bank reconciliations and profit-and-loss analyses, working closely with
accounting teams to resolve discrepancies and maintain financial integrity.
Maintain and enforce high product and service quality standards, ensuring exceptional customer satisfaction and
adherence to brand benchmarks.More...