City of ChicagoTechnical Support Specialist
Jul. 2010 - Mar. 2014Office of Emergency and Management Center/ 911• Provided desktop support to Police Departments, Fire Houses, and Rescue Emergency teams pertaining to security cameras, desktops, technical equipment and server outages and Beta-testing site of Homeland Security Network
• Monitored Network Infrastructure, Building Facilities, Telephone Systems and Components, Chicago Police Department Mainframe Applications, Computer Aided Dispatch Applications, Environmental Controls, Electronic Banners, Freight Tunnel Systems, Building Management Systems, Automatic Call Distributors, and Computer Hardware Error Messages
• Followed proper escalation, protocols and incident documentation • Assisted with audio-video conferencing during/prior to media press releases
• Maintained and closed out tickets after troubleshooting with personnel, diagnosis and follow up