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Work Background
INTELCIACoordinador intermedio bilingüe
Sep. 2023 - Jun. 2024Create strategies to accomplish the KPIs
goals given by the Client aiming to maintain
high quality standards in the attention
emergia - emotional experience companyTeam leader junior
Sep. 2020 - Jul. 2023Manage teams of agents (between 15 to 35
people) for customer service line, designing
action plans aimed at meeting the
objectives of the campaign and ensuring
resolution in accordance with the service
quality guidelines established by the Client.
Universidad de Cartagena - ColombiaCommunity Manager
Feb. 2020 - Aug. 2020Content creation for the promotion and
publication of the achievements reached by
the different programs of the faculty,
through social networks and other official
channels
ChocoMuseoEncargado de tienda
Dec. 2017 - Feb. 2020Develop sales strategies to ensure compliance
with individual and group goals on a weekly
basis. Manage the store's staff, design the
work schedules mesh for it and maintain the
rotation, organization and cleanliness of the
products in the store.
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