Social Communicator with solid experience in team leadership, customer service, personnel management, and content creation. I have held key roles such as Junior Team Leader and Bilingual Intermediate Coordinator in contact centers, leading teams of up to 35 people and designing strategies to meet key performance indicators (KPIs). My background also includes roles as Community Manager, Store Manager, and Logistics Coordinator, demonstrating strengths in organization, problem-solving, effective communication, and a strong service orientation. I also have completed additional training in customer service, operational communication, and human resources management.More...