Major ServicesLead Network Technician
Sep. 2009 - Jun. 2011Greater New Orleans Area Provided all of the IT support for the Orleans Parish Sherriff’s Office. Installed different hardware such as servers, routers, switches, printers, MFP’s and the PC’s themselves. Installed various types of software such as Microsoft OS’s, Microsoft office products, timekeeping software, word perfect suite, and many others. Worked with an AS400 system and the IBM software that comes along with it.
Installed and worked on the Firefly prison management system. Troubleshot various network issues on a daily basis from connection issues to email problems or hardware failure. Handled the help desk taking calls from users and assigning them to technicians.