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Work Background
AmazonIT Program Deployment Manager
May. 2021Nashville, Tennessee, United States
Wright Brothers Construction Company, Inc.IT Manager
Jan. 2016 - May. 2021
Wright Brothers Construction Company, Inc.IT Manager
Jan. 2016 - May. 2021Chattanooga, Tennessee Area
Oak Ridge National LaboratoryIT Professional
Jan. 2013 - Dec. 2015Oak Ridge, TN Communicate daily with vendors and users
Communication is key to properly relay information and resolve issues
Troubleshoot various software and hardware issues using various methods such as phone and video chat support
Dealt with wide range of Microsoft products including but not limited to XP, Win7 and the office range of products
Installed and troubleshot oracle and Java based programs
Work as part of a team but have my own set of goals that have to be reached.
Brunswick Boat GroupLead Network Technician
Jun. 2011 - Dec. 2012 Provided and oversaw all of the IT needs of the production plant
Had regular interaction with users as well as active directory management
Installed and troubleshot various network equipment including switches, routers, hubs, printers as well as both desktops and laptops including some Toughbook experience
Dealt with wide range of Microsoft products including but not limited to XP, Win7 and the office range of products
Installed and troubleshot oracle and Java based programs
Worked solo as well as part of a group
Daily user interaction in multiple different Medias including remote/phone support as well as face to face.
Oversaw network and server maintenance including battery backup solutions
Managed plant wide tech refresh from Windows XP to Windows 7 as well as office upgrades
Managed and tracked progress on multiple projects while communication with both users and managers
Major ServicesLead Network Technician
Sep. 2009 - Jun. 2011Greater New Orleans Area Provided all of the IT support for the Orleans Parish Sherriff’s Office. Installed different hardware such as servers, routers, switches, printers, MFP’s and the PC’s themselves. Installed various types of software such as Microsoft OS’s, Microsoft office products, timekeeping software, word perfect suite, and many others. Worked with an AS400 system and the IBM software that comes along with it.
Installed and worked on the Firefly prison management system. Troubleshot various network issues on a daily basis from connection issues to email problems or hardware failure. Handled the help desk taking calls from users and assigning them to technicians.
3-E CommunicationsCommunications Technician
Jul. 2008 - Sep. 2009Avondale, LA Installed, maintained and upgraded communications network for Northrop Gruman Ship Systems.
Network included Cat-5, phone and data lines as well as single and multi-mode fiber optic cable. Worked on network from origination through to end user termination which included running and termination of copper and fiber cable. Had to troubleshoot different problems on different aspects of the network including wireless sights, CCTV systems and video conferencing equipment on a daily basis. Good customer relations were needed and used on a daily basis
Matrix CommunicationsCommunications Technician
Jan. 2006 - Feb. 2007Greater New Orleans Area Led a team of technicians overseeing their daily progress top make sure assignments were completed on time. Became three product certified through local cable company.
Oversaw the initialization of several practices to become more efficient as a company and keep customer concerns to a minimum.
Worked independently and as a group to meet goals and deadlines. Worked in both residential and commercial settings troubleshooting as well as installing. All work had to be neat and professional.
Adams & Datalec CommunicationsCommunications Technician
Aug. 2004 - Jul. 2008Greater New Orleans Area Preformed many ground floor installations of data, voice and CCTV systems.
Troubleshooting problems occurred on a daily basis teaching me to thing outside of the box to find creative solutions
Handling of CAT5, coaxial and fiber cable on a daily basis.
Worked closely in federal buildings, court houses and sheriff’s offices in the New Orleans area.
Obtained federal clearance to work within the buildings. Became an integral part of a team to make sure all assignments got done in a timely manner.
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