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Work Background
IT Program Deployment Manager
AmazonIT Program Deployment Manager
May. 2021Nashville, Tennessee, United States
IT Manager
Wright Brothers Construction Company, Inc.IT Manager
Jan. 2016 - May. 2021
IT Manager
Wright Brothers Construction Company, Inc.IT Manager
Jan. 2016 - May. 2021Chattanooga, Tennessee Area
IT Professional
Oak Ridge National LaboratoryIT Professional
Jan. 2013 - Dec. 2015Oak Ridge, TN Communicate daily with vendors and users  Communication is key to properly relay information and resolve issues  Troubleshoot various software and hardware issues using various methods such as phone and video chat support  Dealt with wide range of Microsoft products including but not limited to XP, Win7 and the office range of products  Installed and troubleshot oracle and Java based programs  Work as part of a team but have my own set of goals that have to be reached.
Lead Network Technician
Brunswick Boat GroupLead Network Technician
Jun. 2011 - Dec. 2012 Provided and oversaw all of the IT needs of the production plant  Had regular interaction with users as well as active directory management  Installed and troubleshot various network equipment including switches, routers, hubs, printers as well as both desktops and laptops including some Toughbook experience  Dealt with wide range of Microsoft products including but not limited to XP, Win7 and the office range of products  Installed and troubleshot oracle and Java based programs  Worked solo as well as part of a group  Daily user interaction in multiple different Medias including remote/phone support as well as face to face.  Oversaw network and server maintenance including battery backup solutions  Managed plant wide tech refresh from Windows XP to Windows 7 as well as office upgrades  Managed and tracked progress on multiple projects while communication with both users and managers
Lead Network Technician
Major ServicesLead Network Technician
Sep. 2009 - Jun. 2011Greater New Orleans Area Provided all of the IT support for the Orleans Parish Sherriff’s Office.  Installed different hardware such as servers, routers, switches, printers, MFP’s and the PC’s themselves.  Installed various types of software such as Microsoft OS’s, Microsoft office products, timekeeping software, word perfect suite, and many others.  Worked with an AS400 system and the IBM software that comes along with it.  Installed and worked on the Firefly prison management system.  Troubleshot various network issues on a daily basis from connection issues to email problems or hardware failure.  Handled the help desk taking calls from users and assigning them to technicians.
Communications Technician
3-E CommunicationsCommunications Technician
Jul. 2008 - Sep. 2009Avondale, LA Installed, maintained and upgraded communications network for Northrop Gruman Ship Systems.  Network included Cat-5, phone and data lines as well as single and multi-mode fiber optic cable.  Worked on network from origination through to end user termination which included running and termination of copper and fiber cable.  Had to troubleshoot different problems on different aspects of the network including wireless sights, CCTV systems and video conferencing equipment on a daily basis.  Good customer relations were needed and used on a daily basis
Communications Technician
Matrix CommunicationsCommunications Technician
Jan. 2006 - Mar. 2007Greater New Orleans Area Led a team of technicians overseeing their daily progress top make sure assignments were completed on time.  Became three product certified through local cable company.  Oversaw the initialization of several practices to become more efficient as a company and keep customer concerns to a minimum.  Worked independently and as a group to meet goals and deadlines.  Worked in both residential and commercial settings troubleshooting as well as installing.  All work had to be neat and professional.
Communications Technician
Adams & Datalec CommunicationsCommunications Technician
Aug. 2004 - Jul. 2008Greater New Orleans Area Preformed many ground floor installations of data, voice and CCTV systems.  Troubleshooting problems occurred on a daily basis teaching me to thing outside of the box to find creative solutions  Handling of CAT5, coaxial and fiber cable on a daily basis.  Worked closely in federal buildings, court houses and sheriff’s offices in the New Orleans area.  Obtained federal clearance to work within the buildings.  Became an integral part of a team to make sure all assignments got done in a timely manner.
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