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Work Background
City of JenksDirector of Communications
Sep. 2018Jenks, Oklahoma, United States*Enhances resident and employee understanding of City objectives, issues, decisions, and challenges through public information and marketing programs and campaigns
*Increase resident and stakeholder engagement in City events, services, and operations
*Writes and creates content for various media channels to communicate City events and issues, serves as spokesperson for the City and functions as the assistant public information officer during the activation of the City's Emergency Operations Center
*Co-Manages the City website and coordinates all City departmental pages.
*Develops City-wide media relations initiatives, and oversees the production of press conferences, special events, grand openings, educational videos, and other multimedia content
*Collaborates with area organizations like the area Chambers and Boards to build relationships within the city
*Collaborate with every city department to promote their initiatives or vital information to the public
*Collaborate with HR with internal employee communications
*Build relationships with area businesses and Home Owners Associations *Support City Council representatives with external communication efforts
American Heart AssociationDirector Quality Systems and Improvement
Sep. 2007 - Sep. 2018Territory- Oklahoma and North Texas•Identifying, cultivating and maintaining key market stakeholder relationships impacting program goals such as: local business coalitions, hospital systems or health plans
*Public Speaking on a regular basis
•Coordinate and conduct Get With The Guidelines account management activities for assigned hospitals in market including implementation and quality improvement consulting
•Market and implement the programs including the Stroke, Heart Failure, Resuscitation, Atrial Fibrillation Patient Management Tools, as well as Action Registry- Get With The Guidelines.
•Provide hospital training sessions for Patient Management Tool (PMT) data entry and PMT data reporting as needed.
•Consult with appropriate hospital teams with respect to the compliance issues and strategies.
•Responsible for the accredited and non-accredited workshops in primary market.
•Interact with appropriate affiliate staff and volunteers to leverage opportunities and provide seamless customer relationship management.
•Conducting follow-up activities with the hospitals.
•Support Mission: Lifeline state or regional task forces as appropriate to drive consensus on ST Elevated Myocardial Infarction (STEMI) Systems of Care including but not limited too all EMS systems in the market.
•Overall customer relationship management including trouble-shooting and follow up with specific customer issues
•Account Manager for state of stakeholder relationships impacting program goals such as Departments of Health or Quality Improvement Organizations as assigned by Vice-President.
•Execution of all necessary pre-work activities required to launch all future GWTG modules in a market including: the oversight and execution of ASTP, TJC Primary Stroke Center and similar programs as necessary.
AscensionClinical Exercise Physiologist
May. 2005 - Aug. 2007*Evaluated patients for cardiopulmonary rehab services and providing appropriate therapy including exercise, education and counseling according to department policies and procedures.
*Reviewed medical history, medicine regime, precautions, and past medical history at intake. *Updated patient medical records in accordance to Medicare, hospital, and AACVPR regulations.
*Collaborated with the patient, family, physician, and other health care team members in planning a total rehabilitation program based on individual assessed needs
*Called physicians and other medical staff to discuss patient needs and concerns.
*Assisted in managing, developing, implementing, and evaluating fitness programs. Maintained procedures and training manuals of program operations, equipment, and facility maintenance protocols.
*Contributed to the achievement of established department goals and objectives and adhered to department policies, procedures, and quality and safety standards. *Attended hospital rounds and /or visits inpatients to educate on cardiac and pulmonary rehabilitation services.
*Attend to all patients needs including initiation of emergency procedures using BLS & ACLS guidelines and not limited to use of Automatic External Defibrillator.
*Assisted with collecting and entering outcomes data in computers (CERNER and Excel)
*Assisted in tallying departmental metrics including inpatient consults, daily and monthly censuses, and charge audits.
*Attended and was an active member of hospital committees including but not limited to CHF readmissions, COPD initiative, and other cardiology and pulmonary committees.
Rons Hamburgers and Chili TulsaFood and Beverage Server
Jun. 2002 - Jun. 2005Tulsa, Oklahoma, United StatesPrepared and served food and beverages at a sit-down restaurant. Duties included: -Managing 6-9 tables at a time *Taking and delivering food and drink orders *Take customer payment and make change *Entering orders into computer system *Bussing tables once customers left -Cashier Duties *Taking To Go orders by phone *Paying vendors *Cashing out customers *Cashing out tips for servers -Cleaning *Cleaned all salt/pepper shakers and condiment bottles at end of shift *Swept my area, under tables, cashier area, and bathroom at end of shift and then mopped *Re-filled all cracker baskets, ketchup bottles, cut lemons, refilled all sweetener containers and chip containers -Prepared for Private Events
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