Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Eustis Cable EnterprisesBilling Superviso
Jan. 2024
Eustis Cable EnterprisesAdministrative Assistant
Jun. 2021 - Feb. 2024
CVMC FAMILY MEDICINE-WATERBURYFront Desk Representative
Oct. 2020 - Jun. 2021Waterbury Center, Vermont, United StatesAssist patients and providers
CBA BlueProvider Maintenance Analyst
Jun. 2017 - Oct. 2020South Burlington, VT• Process data files daily for multiple systems
• Update providers and facilities within the primary data systems
• Follow established procedures to process insurance claims as required
• Follow IRS guidelines for provider and facility W9 records
ComcastAudit Tech / Underground Coordinator / Customer Service / Data Analyst / Administrator
Apr. 2006 - Nov. 2016Burlington, Vermont AreaPartnered with Customer Care, senior leadership, Escalations, and Communications Operations (dispatch) to make sure customers received high-level service. Handled average of 3.3K orders per year and made sure orders were assigned to correct business partners to meet goals. Conducted field QC / QA on completed work, followed through on customer escalations, maintained business partner compliance records, and administered database of vehicle GPS units. • Supported data accuracy and customer satisfaction by making daily calls to customers for new and completed orders.
• Timely responses to internal and external customer inquiries.
• Assisted team members with physical computer and network issues by phone, in person and via direct computer connection.
• Assisted coworkers with software issues, either in person or via instant messaging, resolving issues with little to no downtime.
• Created MS Access database, facilitating tracking, routing, and distribution of work orders to business partners.
• Developed solutions to billing and data problems and worked with system design lead to implement new features.
• Designed spreadsheets and analyzed costs per area, business partner, and coordinator throughout region, enabling senior leadership to use data to create budgets and track work done versus money spent.
• Ensured accurate and timely invoice intake, analysis and processing.
• Analyzed work details by business partners, determining when and where QC / QA should be done.
• Maintained databases by entering, updating and retrieving data as well as formulating and generating reports.
• Collaborated with technical, communication, and construction operations, ensuring smooth workflow and efficient organization operations.
• Followed standards and procedures, maintaining safe work environment, including safe and efficient operation of company vehicles.
• Trained coworkers on MS Office and MS Access basics, allowing for more proficiency in daily work.
Adelphia Cable CommunicationsTechnical Operations Analyst
Apr. 2001 - Apr. 2006Burlington, Vermont AreaContributed to daily routing of next day’s work to technicians to ensure each order was routed to appropriate technician depending on training and abilities.
• Performed daily analysis of assigned work orders before technicians were sent into field, confirming accuracy of customer rates and services.
• Prepared potential underground orders in need of confirmation by assigning, tracking, and completing work orders through billing system.
• Employed MS Access, making and tracking work assignments and monitoring completed work orders.
• Resolved customer issues through use of underground work order escalations and timeline escalations.
• Created MS Access database, providing method used by warehouse team to keep technicians’ stock of supplies and customer premise equipment (CPE) up-to-date at all times.
Adelphia Cable CommunicationsDispatcher
Dec. 1997 - Apr. 2001Burlington, Vermont AreaAssigned new work to technicians. Closed completed orders and canceled orders when required. Pre-called customers to ascertain that technician was still required and if possible, troubleshot via phone. Assisted with training new employees in dispatch department.
• Operated as 1st shift as dispatcher, closing completed orders and assigning new orders as required.
• Supported operations by working 2nd shift as dispatcher until Customer Care closed each evening, then began accepting customer calls.
• Assisted customers with billing and technical issues as required, creating scheduled technician visits for customers.
• Worked 3rd shift, fielding customer service calls and monitoring region for any service outages.
Intch is a Professional Networking App for the Future of WorkSee more people like Sean on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
310816 people
17
Assistant manager
17
Sr Director, Customer Support
21
Technical Support Engineer - L2 @ Axis Communications / 2N
41814 people
16
Customer Interaction Specialist
19
Customer Service Specialist Office administration Manager Abstract Artist & Writer @ Howard’s Pools,
15
Owner @ The Dog Chick