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Work Background
City of PortlandBusiness Operations Manager with the City Auditor’s Office
Jul. 2023Portland, Oregon, United States• Manage HR functions, budget, communications, safety, and procurement for the City Auditor’s Office in Portland.
• Oversee OSHA compliance to ensure a safe work environment for all employees.
City of PortlandPortland Street Response Program Manager
Nov. 2020 - Jul. 2023As the Portland Street Response Program Manager at the City of Portland, I spearheaded the establishment and management of the city's first mental health mobile crisis response program. By responding to lower acuity 911 mental health calls, I helped divert resources away from Police and Fire departments, ensuring individuals in crisis received appropriate care and support.
City of PortlandPrincipal Management Analyst
Apr. 2018 - Nov. 2020Portland, OregonLed Portland Fire & Rescue's data analytics team in a research project correlating social determinants of health with 9-1-1 call volume. Collaborated with City programs and community-based programs to identify interventions and recognized by the City for engaging executive leadership in data-driven decision-making processes.
Deloitte ConsultingSenior Consultant
Oct. 2017 - Apr. 2018Portland, Oregon
City of TulsaProject Manager, Mayor's Office for Performance Strategy & Innovation
Feb. 2013 - Sep. 2017PROJECT MANAGEMENT:
Responsible for project management in a specialized cost reduction/service improvement environment, including managed competition, public/private partnerships, internal consolidations, as well as various projects and initiatives. LEAN/SIX SIGMA:
I hold a Black Belt in LEAN/Six Sigma and spearheaded the City's Six Sigma program and Green Belt Six Sigma training. LEAN/Six Sigma training and initiatives that are performed here at the City include 5S implementation, risk analysis, process mapping, cause and effect analysis, and statistical analysis as data is collected across various projects. BUSINESS INTELLIGENCE/ANALYTICS:
I worked across the organization to help create external facing dashboards (Tableau) that inform citizens of issues surrounding our community and services they receive from the City. Additionally, my office partnered with departments and facilitates executive level stat meetings intended to identify strategies and tie activities to Mayor/City Council outcome-based goals.
https://www.cityoftulsa.org/government/performance-strategy-and-innovation/dashboards/ Conference Presentations:
Transforming Local Government, Alliance for Innovation: April 2017
Transforming Local Government, Alliance for Innovation: April 2014
City Managers Association of Oklahoma: July 2014 INTERNSHIP:
Mayoral Aide, May - August 2012 INDEPENDENT CONTRACT WORK:
December 2012 - January 2013
The University of TulsaGraduate Assistant
May. 2011 - Dec. 2012Co-managed a small team of undergraduates in an Economic Benchmark Study comparing Tulsa to its' regional competitors across the U.S. In 2011, the study's findings were published and presented to the Mayor and his staff, the City Council, and to the Tulsa Regional Chamber. Additionally, I assisted with a research study in collaboration with Robert Gordon University in Aberdeen in which I conducted interviews with various oil and gas companies concerning safety and compliance within the industry.
Tulsa Divorce RecoveryLicensed Marriage & Family Therapist
May. 2009 - Sep. 20171644 S. Denver Ave., Tulsa OK 74119I maintained a small private practice in the evenings and on the weekend. I addressed relationship issues with couples and individuals who are either contemplating divorce or recovering from divorce. www.TulsaDivorceRecovery.com I am also a State Approved LMFT Licensure Supervisor and supervised four therapists seeking LMFT licensure on a weekly basis. We staffed cases together and I advised on legal/ethical matters including HIPAA and HIPAA Hi-tech issues, treatment of clients, and professional conduct. PREVIOUS AGENCY WORK:
Tulsa Boys Home, Domestic Violence Intervention Services, and Family & Children's Services
Tulsa Community CollegeAdjunct Instructor
Aug. 2008 - Sep. 2017Adjunct Instructor for Intro to Psychology and Developmental Psychology. I taught courses at the TCC college campus located in Sand Springs and Glenpool.
Tony Henry & AssociatesOffice Manager & Bookkeeper
May. 2003 - May. 2016Tulsa, Oklahoma AreaManaged reconciliations for nine company accounts on a monthly basis for a local entrepreneur here in Tulsa.
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