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Work Background
Pomeroy PacificExecutive Assistant
Mar. 2024South Yarra, Victoria, AustraliaExecutive Assistant to Executive Director
OhoExecutive Assistant to Chief Executive Officer
Apr. 2021 - Mar. 2024AustraliaOho is a social led tech enterprise that helps organisations strengthen child safety and risk management practices by automating the verification of working with child checks and other safeguarding accreditations. My role at Oho has been diverse and has evolved and grown as the Company has evolved and grown.
In the cut throat world of start up land and during such a precarious time in the industry post-pandemic, I’m proud to have supported our CEO, Leadership Team and Board through everything from calendar, travel and Board management to the tumultuous thrill ride of capital raises and everything in between. I have been lucky enough to use both my customer service and application support background to build a customer service division from the ground up, using both service ticket management systems, and by creating and branding a series of self help library files and self help video library files. Onboarding OHO’s customer base from a young 8 customers to well over 100 high profile customers and nurturing those relationships through a detailed data cleansing and migrating process over time has been a both rewarding and challenging part of my role. Ongoing development of our product offering means a continuous steep learning curve in the technical space which keeps me both interested and keen.
Canterbury Partners Pty LtdExecutive Assistant
Nov. 2020 - Apr. 2021Melbourne, Victoria, Australia
World Vision AustraliaExecutive Assistant | CEO Office
Oct. 2019 - Oct. 2020Burwood East, Victoria, AUSTRALIAA diverse role, prioritizing & planning speaking engagements, and domestic & international travel priorities for our CEO and the CEO Office.
Supporting logistics for the wider Leadership Team & Board delegates to ensure maximum capability for World Visions Senior Leadership cohort.
World Vision AustraliaBusiness Administration Manager
Oct. 2018 - Oct. 2019East BurwoodResponsible for the calendar & diary management, travel requirements & email management for 5 middle managers and Executive Assistance to the Director of Technology.
World Vision AustraliaApplication Services & Desktop Support Services
Jan. 2013 - Oct. 2018Australia1st & 2nd Level Desktop Support & troubleshooting for PCs, mobile devices, and peripherals as well as 1st level application support to key business applications. Solving or assisting to solve all IT support requests received by email, phone or walk-up
Logging & allocating all requests in ServiceNow for best customer satisfaction outcomes.
Actioning day to day ‘catch and dispatch’ for calls which are related to other areas of the business.
CIC Desk phone support
Skype for Business & Skype troubleshooting
End to end application administration and support to Jade Echo CRM and Campaign configuration coding, Promaster, IPOS, Salesforce, Jira and Confluence, SunSystems, Service Now, Lotus Notes, PNAB, Outlook Calendar Management.
Manage key relationships with WVA staff, Application owners – key stakeholders, Applications Support Lead (manager), Application Services Systems Analysts, & external stakeholders.
Complete tasks on time, within budget, and in accordance with expectations.
Initiate LINK performance reviews with managers.
Carry out OH&S key accountabilities and responsibilities.
Office 365 Suite – SharePoint/ One Drive/ Delve/ Outlook/ Yammer
Lotus Notes Application Support Microsoft Office Suite
Salesforce
Jade – Echo CRM Database Management
ProMaster Expense Management Systems
IPOS INFOR for SunSystems Solutions
Service Now and Infra – Service Automation Tools
Asset Management and Stock Control through SCCM
DATA ENTRY – Alphanumeric keystrokes 10,000ph
• High level Customer Service skills including representing the Organisations products and systems and translating this to interactions that are courteous, efficient and meaningful.
• Team player, excellent presentation skills, ability to work diligently, within guidelines, highly organized and integrous.
• A professional operator with a unique combination of creative expertise, business experience, stakeholder interaction and negotiation with sound technical skills.
Landmark Concepts Pvt LtdExecutive Assistant
Jan. 2009 - Aug. 2010Melbourne, AustraliaResponsible for all inbound freight to Australia through detailed established processes.
Ensured product was maintaining lead times, utilizing correct modes of transport and accurate payment.
Update internal tracking system to provide status visibility to internal departments.
Ensure timely collection and forwarding of all commercial documents for inbound freight to internal and external parties.
Evaluate shipments, consolidate loads and select cost efficient methods of delivery transport.
Ensure vendors and suppliers complied with routing guides.
Carry out service failure investigation and ensure corrective and preventive actions are in place.
Build internal customer relationships and manage expectations through regular interaction and correspondence exchange both domestically and with our international manufacturers. Audit and code inbound freight invoices. Personal/Executive Assistant to 2 Directors. Consult with designers and Board of Directors to implement new product design. Coordinate all Purchase Order and Sales Order data. Maintaining quality control of incoming product. Oversee warehousing logistics, & coordination of shipment schedules. Consolidate & liaise with Graphics department for catalogue & packaging design. Coordinate 3X National Trade Show admissions per year, displays, product delivery. All staffing requirements & team accommodation, itineraries & travel requests. Petty cash/ Foreign Currency distribution and reconciliation, Invoice Entry – 150 + invoices per day Electronic Funds Transfer and Cheque Bank payment run, Journal entry and reconciliation Vendor Statement reconciliation, Expense Management Systems and Expense Acquittals Bank Account Reconciliation, Train staff in all facets of Financial Services Customer service, Receipt batching for EFT, Cheque and Credit Card incomings
World Vision AustraliaBanking Team Member
Aug. 2007 - Mar. 2009Melbourne, Victoria, Australia
World Vision AustraliaBuilding Services Team
Jan. 1999 - Jul. 2003Melbourne, Victoria, Australia
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