Enzen Global Limited - UKHead of Centre of Excellence
May. 2010 - Jul. 2016Solihull, England, United KingdomAs the Head of the Centre of Excellence (CoE), I drove operational and organizational business transformations in the utilities sector, transitioning from financial consulting to larger-scale operational and organizational consulting. I embedded financial value into transformation initiatives, led multiple customer operations, and established frameworks that delivered measurable results. Key Responsibilities
- Led the development and implementation of innovative solutions in the utilities sector, with a focus on maintenance, repair, and customer experience.
- Managed P&L and revenue for multiple business units, ensuring profitability and sustainable growth.
- Established new business models, developed consortiums, and negotiated multimillion-pound contracts.
- Built frameworks and models that were utilized across the business, driving new customer acquisition and engagement.
- Fostered relationships with regulators and industry leaders, positioning Enzen as a key market player.
- Established a successful graduate recruitment program, aligning it with company vision and identifying exceptional talent for future leadership roles.
Key Achievements
- Achieved £64M in savings over two years through regulatory risk management frameworks, improving capital delivery and investment management.
- Increased engagement value from £250k to £35M by establishing Enzen's leadership in the market and delivering innovative services.
- Developed and implemented operating models that improved customer service and field force optimization, boosting customer satisfaction and reducing operational costs.
- Built a Centre of Excellence for RIIO and unit cost management and the R&M COE which became the largest CoE for the company.