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Work Background
Modern HydrogenIT Manager
Jul. 2024Woodinville, Washington, United States
Craft.coIT Manager
Dec. 2021 - Mar. 2024Seattle, Washington, United StatesDeveloped and executed a comprehensive IT strategy that aligned with the business goals of a growing startup. Including roadmap, quarterly deliverables, and project planning.
Implemented a MDM management system (Jump Cloud) for a globally distributed workforce. Improved security and achieved SOC 2 type 1 compliance. Enhanced the user access experience. Managed a suite of more than 90 SaaS tools. Ensuring SOC compliance and appropriate user access. Implemented Apple Business manager and supported a majority Apple environment of 200 users. Automated employee onboarding and offboarding processes. Resulting in a significant boost in the new user experience in addition to increased productivity from the HR and IT teams. Developed and delivered IT training programs, fostering a culture of continuous learning and development among team members.
Installed and maintained a Cisco Meraki networking system to support 25-50 users in office.
PayScale, Inc.Senior Help Desk Analyst
Mar. 2019 - Dec. 2021Greater Denver AreaImaging computers, setting up new hires. Atlassian(cloud), Okta, Slack, O365 admin. Software and hardware updates. Work with users to determine best tech build out for role. Mac and PC set up and maintenance. Audio/ visual support for conference rooms and Zoom.
Sparrow Creative StudioWeb Developer
Jan. 2018 - Jan. 2021Greater Denver AreaWorked with a graphic designer to create beautiful and responsive websites using a variety of tools including Wordpress and JavaScript.
Chipotle Mexican GrillIT Helpdesk
Oct. 2017 - Jul. 2018DenverProvided excellent customer service assisting users with setting up, configuring, and troubleshooting point of sale systems. Assisted users with network connectivity issues, installing and fixing equipment, as well as account access concerns. Performed refunds and rectified sales reporting failures.
SimBcoWeb Development Intern
Jun. 2017 - Jul. 2017Beaverton, COAs an intern with SimB Co I have been able to put my education into practice developing a product for a client from start to finish. I learned how to take a product through all the stages of the development process, from wireframing to problem analysis, to testing and finally production. I worked in PHP using the Symfony framework as well as with Docker and multiple API's.
EpicodusStudent in the PHP/Drupal track
Jan. 2017 - Jun. 2017Portland, Oregon AreaAs a student at Epicodus I have learned to work with a number of languages and tools. I found that I enjoyed working in PHP and Drupal the most. I have also enjoyed working in CSS, HTML, jQuery, AJAX, Git, and with APIs. As a student I have developed a number of sites alone, working with a pair, and working with a group. I have been able to build a profile that includes applications ranging from choose your own adventure games to blogs, to apps that help you locate your friends.
Denver 911Emergency Communications Operator
Apr. 2015 - Dec. 2016Denver, ColoradoAs an emergency communications operator, my most valuable skill was to keep a cool head in the midst of a crisis. I assisted callers in emergency situations ranging from providing instructions on CPR to talking a caller through delivering a child. I also provided vital non-emergency assistance to citizens by connecting them with police, mental health, and neighborhood services. Clear and concise communication skills, the ability to read a situation quickly, and to find connection rapidly in a dire situation are vital skills that I honed during my time in this position. ACOMPLISHMENTS
Life Saver Award-4th quarter 2015 Employee of the Month-August 2015
Con-way, Inc.Customer Service Representative
Apr. 2010 - Mar. 2015Albuquerque, New Mexico AreaAs a Customer Service Representative, I ensured Con-way customers were completely satisfied with their delivery experience by assisting with every part of the shipment. My responsibilities included...
Customer quotes
Scheduling pickup and delivery appointments
Shipment tracking and proof of delivery
Quality control
Billing
Over, short and damaged control (OS+D) ACCOMPLISHMENTS
Quarterly Leader Award- 1st quarter 2012 Streamlined the delivery procedure for shipments consigned to post offices, and significantly improved efficiency and successful delivery acceptance Set up Standard Work Instruction (SWI) process for the Albuquerque service center
Bank of AmericaConsumer Banker
Jun. 2006 - Jan. 2010As a Consumer Banker, I provided one-stop customer support to account holders. My biggest responsibility was to match the right account to the customer’s needs. Opened and closed checking, savings, credit cards, Money Market and CD accounts
I answered questions about their accounts including transactions, fees
Assisted with lost and stolen debit cards Trained and served as online banking technical support to help bank customers with setup, troubleshooting, and locked accounts. I proactively offered accounts and services where appropriate including new accounts, account bundles, credit cards, and identity theft protection. ACCOMPLISHMENTS
● K5 performer- top 5% of performers in the service center
● Promotion from Customer Service to Consumer Banker
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