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Work Background
Forescout Technologies Inc.Sr Systems Engineer
Jan. 2024North Central US- Serve as a Subject Matter Expert (SME) for knowledge of Information Security architecture, design, documentation, incident response and management, vulnerability assessments, and beyond. Develop and lead technical presentations for projects and sales activities to customers and groups of all sizes.
- Collaborate with product marketing teams, channel sales representatives and regional sales managers with product roadmaps, business development opportunities and interactive live product demonstrations at security conferences and via live webinars hosted remotely.
- Configure Proof of Values (POVs) to demonstrate product value, demonstrate use cases, and achieve technical wins. Assist in both pre-sale and initial post-sale deployments; ensure the solution is something that can be delivered within the required timescales; drive proof of concepts into implementations.
- Interact with Chief Information Security Officers (CISOs), security engineers, operation managers and other key decision makers. ldentify current and future customer needs by establishing a personal rapport with potential and current customers to better understand and fulfill their cyber security/CASB needs.
- Interface and build relationships with Marketing, Product Management and Engineering teams Passionate about providing a high-quality customer experience. Respond to client questions and support engineering requests.
- Write formal documents for proposals with emphasis on the technical description and definition. Act as SME for all Forescout products throughout the sales lifecycle and consult on cybersecurity trends. Enable partners to properly demonstrate and sell Forescout products.
Forescout Technologies Inc.Lead Solutions Architect
Mar. 2023 - Mar. 2024Global- Interpret client business needs through communication and relationship management; partner with Account Teams in communication to build and defend solutions for clients.
- Engage directly with enterprise clients and their leadership to understand technical infrastructure needs, shape strategic consensus, and steer business decisions among executives.
- Serve as go-to solutions expert and bridge between cross-functional internal teams, sales, and customers; continually deepen knowledge of new technologies and vendors in the market.
- Resolve escalations, coach colleagues on client presentation skills, and provide coverage in complicated scenarios, successfully refocus conversations from details to overall business value.
- Oversee projects, lead customer meetings to align project teams; act as the escalation point for project and client-raised issues; identify proper technical resources for project success.
- Developed new product offering for Azure cloud in less than 2 weeks to close out show-stopper for $7MM account.
Forescout Technologies Inc.Sr Solutions Architect
Apr. 2020 - Mar. 2023Global- Interpret client business needs through communication and relationship management; partner with Account Teams in communication to build and defend solutions for clients.
- Engage directly with enterprise clients and their leadership to understand technical infrastructure needs, shape strategic consensus, and steer business decisions among executives.
- Serve as go-to solutions expert and bridge between cross-functional internal teams, sales, and customers; continually deepen knowledge of new technologies and vendors in the market.
- Resolve escalations, coach colleagues on client presentation skills, and provide coverage in complicated scenarios, successfully refocus conversations from details to overall business value.
- Oversee projects, lead customer meetings to align project teams; act as the escalation point for project and client-raised issues; identify proper technical resources for project success.
- Developed new product offering for Azure cloud in less than 2 weeks to close out show-stopper for $7MM account.
Forescout Technologies Inc.Solutions Architect
Jan. 2016 - Apr. 2020Global- Coordinated clients and stakeholders in EMEA, APAC, CA, and US to understand pain points, exercised expertise directly to leadership, unified disparate points of view, guided regulatory risk analysis, and drove technical capabilities and future strategic roadmaps.
- Originated High-Level and Low-Level Design Templates leveraged in executing timely workshop deliverables, set a new standard for client engagement, retention and internal operating procedures that did not exist prior.
- Defined curriculum and performed training to ensure technical teams are adequately skilled to support Forescout versions and modules; evaluated new global training programs for technical accuracy and effectiveness.
- Shaped and conducted pre-sale multi-day technical summits with key customer stakeholders and executive leadership; closed strategic and stalled sales cycles with 100% effectiveness.
Forescout Technologies Inc.Professional Services Engineer
Nov. 2015 - Mar. 2016Washington D.C. Metro Area- Worked alongside the customer to drive product implementation, out-of the box visibility and classification.
- Developed a success plan to facilitate the expansion and maturation of customer’s Forescout deployment.
- Consulted on Forescout architecture and design, assisted with Forescout pre-engagement questionnaire, implemented policies and dashboards, and planned for future goals and use cases.
Forescout Technologies Inc.Technical Account Manager
Oct. 2014 - Nov. 2015Washington D.C. Metro Area- Designed and deployed 8 ForeScout CounterACT solution adding both High Availability (HA) and Disaster Recovery (DR) features for network access control (NAC) across four sites and 23,000+ endpoints; engineered several integration products through the CounterACT module and plugins network resources including: user and computer authentication, router and switch interrogation, ArcSight, MaaS360, wireless, VPN, and Data Exchange using the Open Integration Module (OIM).
- While enforcing NAC policies, detected and monitored over 23,000 and while controlling 99.97% of endpoints, responded to 8,000 findings on average daily.
- After declaring 122 system policies, reported 72% of endpoints enterprise-wide as "not compliant" to leadership with plans for remediation.
B.E.A.T. LLC.Network and Security Engineer
Nov. 2013 - Oct. 2014Walter Reed National Military Medical Center, Bethesda, MD- Designed for and deployed 9 ForeScout CounterACT appliances for network access control (NAC), integrating network resources including: user directory, routers and switches, McAfee Enterprise Policy Orchestrator (ePO), and eEye Retina scanners.
- Deployed Gigamon HD4 network monitoring solution including 14 GigaTAP inline taps and 15 maps to customize the flow of data for 15k+ endpoints which was mirrored to several security and traffic monitoring suites.
- While enforcing NAC policies, identified 13877, monitored 10547, and controlled 9444 endpoints; responded to 12,331 findings on all networks.
- After declaring 207 system policies, reported 86% of endpoints enterprise-wide as "not compliant" to leadership with plans for remediation.
Newlink Global Engineering CorporationNetwork Engineer
Aug. 2011 - Nov. 2013Department of Justice, Washington D.C. Metro Area- Engineered and supervised project deploying 6 Cisco Nexus 5000-series switches in production and lab networks as part of a data center virtualization project, designed to include VPC tuned for redundancy and high-availability of customer operations.
- Recovered main datacenter communications by configuring replacement primary and secondary core 1Gb/s HAIPEs which provide transport tunnels to offsite locations. This included the configuration of static routes, key templates, remote managers, and the loading of firefly vector set key material.
- Engineered innovative COOP site design utilizing HSRP over a pair of VPC-enabled Cisco Nexus 5548UP switches with L3 daughter cards allowing L2 to provide high performance throughput and high-availability for multi-homed resources while maintaining fault-tolerance in L3 traffic.
- Reported over 350 critical and high-priority vulnerabilities on core network devices after updating security-hardening templates and tailoring scheduled scans performed by Nessus infrastructure-wide to be in compliance with system standards.
- Designed and executed migration of lab/pre-production systems environment from an unsecured bridged-connection off of the production core network to a unique firewall zone at the network edge. This not only improved data flow and security but increased functionality and accessibility at the user desktop. - Researched and evaluated new McAfee Enterprise Firewall v8 appliance, troubleshooting configuration of the underlying system settings as well as modifications through the administration console to achieve parity with configuration on an operational v7 appliance.
- Using published best practices, configured a Cisco FlexPod with Fibre Chanel over Ethernet (FCoE) as well as NetApp controllers in 7-mode, Cisco UCS server chassis with Fabric Interconnects and Virtual Services Appliances, and Nexus 5K-series switches for lab environment.
Newlink Global Engineering CorporationNetwork Engineer (Continued)
Aug. 2011 - Nov. 2013Washington D.C. Metro Area- Provided configuration change recommendations to enhance the security of networking devices based on DISA STIG documentation, identifying 42 changes to be applied to current builds and 10 for future implementation.
- Contributed to offsite networks design, deployed routers to add features and improve flexibility in site-to-site interconnection.
- Maintained 75 Cisco switches and routers across backbone transport and production networks at 11 sites, including the testing and deployment of software updates to mitigate security vulnerabilities and support new features.
- Identified through cause analysis that improper cabling procedures had been followed when setting up redundant links, making network resources unavailable when a hardware failure occurred during software upgrade.
- Assisted at all stages, as customer, with the turn-up of 3 new circuits including DSL, T1, and DS3 nodes along with the upgrade of other nodes.
- Trained and assisted team members on networks and systems; reviewed work and provided guidance on improvements that could be made.
Newlink Global Engineering CorporationNetwork Administrator
Mar. 2011 - Aug. 2011Washington D.C. Metro Area- Collaborated on Active Directory reorganization project in which we evaluated permissions assigned to network resources and restructured those permissions to be centrally managed within AD. The system organized permissions across three categories: organizational, work roles, and special projects which utilized both AD security and distribution groups that applied either MAPI or NTFS based permissions.
- Formed new process in which former domain user accounts are moved to a benign primary security group and user files are archived.
- Performed daily and off-hours, tier 2/3 troubleshooting and recovery in support of users and administrators on a variety of devices including client systems, servers, printers, and networking equipment.
- Configured server, clients, and networks for DHCP service locally and offsite, including the organization and migration of current systems.
- Constructed staging pod with network resources and KVM for the Windows 7 upgrade project and assisted with the production of 100+ workstations for the engineer and business pilots.
US Air ForceMission Lead/Shift Supervisor al-Qa’ida in Iraq Branch
Mar. 2010 - Mar. 2011Washington D.C. Metro Area- Served as a mission lead and shift supervisor for military analysts, linguists, and reporters for 24/7 Operations Support Team, Iraq Counterterrorism.
- Supervised the analysis of both metadata and language content and identifies key indicators of specific target activities increasing mission effectiveness.
- Instructed analysts in advanced SIGINT targeting techniques.
- Provided linguistic expertise and support to junior linguists in performance of their duties.
- Trained junior and senior-grade analysts and linguists on various tools, methodologies, and resources improving the timely delivery of precision intelligence resulting in mission success.
US Air ForceSenior Geospatial Metadata Analyst/Arabic Analyst
Jan. 2010 - Mar. 2011Washington D.C. Metro Area- Performed as a Senior Geospatial Metadata Analyst and Arabic Analyst for 24/7 Operations Support Team, Iraq Counterterrorism.
- Utilized multiple cutting-edge analytic tools and skills to identify, exploit, and prosecute the target in order to provide time-sensitive near-real-time intelligence to forward deployed analysts, linguists, and war fighters.
- Supported various counterterrorism missions through precise translation and highly valued tippers; efforts led to disruption and degradation of al-Qa*ida in Iraq.
US Air ForceGeospatial Metadata Analyst/Arabic Graphic Language Analyst
Apr. 2009 - Jan. 2010Washington D.C. Metro Area- Served as key Geospatial Metadata Analyst for a team of civilian and military analysts, linguists, and reporters.
- Analyzed high-value target communications use and trends, documenting technical information to identify targeting opportunities, and tasking collection.
- Translated thousands of graphic language pieces and analyzed metadata to discover additional terrorist networks.
US Air ForceArabic Language Analyst (Deployed)
Dec. 2008 - Apr. 2009Iraq- Served as an Arabic Graphic linguist at a forward-operating base in Iraq, monitoring Iraq-based terrorist networks in support of multiple forward-deployed customers.
- Instituted and performed quality control and checks of linguistic products before distribution to ensure accuracy, value, and content to customers.
- Provided direct linguist/analytical support to forward-deployed units in real time environment. Conducted superior-quality interpretation in Modern Standard, colloquial Iraqi, and Levantine Arabic dialects to track high-priority targets in the Iraq Theater of operations.
- Briefed military teams and leadership daily on current area situation, products, operations and analysis.
US Air ForceJunior Arabic Language Analyst
Aug. 2007 - Dec. 2008Washington D.C. Metro Area- Transcribed, translated, and provided quality control of Diplomatic transcripts to ensure veracity of intelligence vital to national and tactical consumers. Recognized for exceptional quality of translation services.
- Identified and translated high priority intelligence items that provided key links to intelligence, resulting in near-real-time translation and analysis of information for various national-level agencies.
- Acquired total proficiency through various National Cryptologic School classes and on-the-job training.
Civil Air PatrolSenior Member
Jan. 2007 - Jun. 2014Cadet Programs, Search and Rescue (SAR) Air Team Scanner and Observer positions, SAR Base Operations, SAR Radio Operator
US Air ForceAirman
Jan. 2005 - Aug. 2007
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