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Work Background
Twin HealthSenior Member Enrollment Advisor | Product Liaison
Nov. 2023• Spearheading the optimization of the member enrollment journey by identifying and addressing "unhappy paths" through manual checkpoints and collaboration with cross-functional teams, improving activation times and reducing friction for members • Acting as a key Product Liaison, providing actionable insights and feedback to cross-functional teams to ensure offerings meet member needs and improve the overall user experience • Collaborating with leadership to develop and implement manual processes for closing gaps created by changes to the onboarding call process, improving efficiency in member enrollment, and increasing retention rates • Conducting reviews of enrollment data and individual dashboards to identify further areas of process improvement and offer targeted ongoing support to the Enrollment Team through one-on-one and team meetings • Leading the onboarding and continuous training efforts for new hires and existing team members, sharing best practices to promote a supportive and high-performing team environment
Twin HealthMembership Enrollment Advisor
May. 2022 - Dec. 2024• Performing initial and ongoing outreach virtually to eligible prospective members, with the goal of engaging and enrolling them in the Twin Health type-2 diabetes reversal program • Providing an accurate overview, education, and benefits of the Twin Health program to potential members; conveying detailed knowledge of Twin’s scientific model and approach • Addressing and easing potential concerns or uncertainties about the program • Facilitating and supporting the onboarding process end-to-end by capturing initial health and nutrition information, liaising between the clinical staff and the member to coordinate lab work, coordinating meetings with the care team, and scheduling home kit deliveries • Developing and editing all outreach communications for Membership Enrollment Team • Utilizing multiple modalities of communication (calls, zoom, text, email) to drive enrollment conversion • Managing the ongoing funnel of potential members, working closely with our partners and eligibility teams • Collaborating cross-functionally to continue to refine and optimize the Twin’s technology and collateral • Tracking all outreach efforts in a centralized database, meeting activity-based metrics • Supporting outreach efforts across all lines of business, modifying strategy accordingly (direct to consumer, Medicaid, Medicare, Commercial)
PaperHumanities and Essay Review Tutor
Jan. 2022 - Nov. 2022• Managed tutoring sessions with multiple K-12 students (simultaneously) in Humanities and English subjects • Produced constructive feedback and suggestions on student essays and assignments • Conducted pedagogical assessments • Provided holistic and individual feedback to students and teachers • Created an engaging learning environment, and enhance student confidence and interest in learning. • Contributed to the tutor team by offering knowledge and support to peers
Public Consulting GroupQA Specialist + COVID-19 Contact Tracer
Jan. 2022 - May. 2022• Served as an Emergency COVID-19 Contact Tracer for the Ohio Department of Health • Contacted newly diagnosed cases of COVID-19 and their close contacts • Communicated with contacts in a professional and empathetic manner maintaining emotional and cultural awareness • Collected and recorded information on symptoms and needs into a CRM with 100% accuracy • Provided contacts with approved information about isolation and quarantine procedures, and social resources • Promoted within 3 months to QA Specialist role to perform contact tracer audits to ensure all data is consistent and accurate • Oversaw quality control of data collection and data reporting
Cleveland State UniversityGraduate Research Assistant
Aug. 2021 - Dec. 2021Cleveland, Ohio, United States• Provided administrative assistance in organizing meetings, events, and research-related activities • Monitored computer lab offices during business hours, assisted students with technical issues and checked lab supplies (printer toner, ink cartridges, paper, scanners, etc.) routinely • Actively participated in workshops, seminars, and training sessions to enhance research and academic skills • Adhered to all university and research ethics guidelines in conducting research and handling sensitive data • Updated department bulletin boards with approved university, student and local clubs, organizations, and events • Assisted faculty members and research teams in conducting interdisciplinary research related to urban affairs, public policy, governance, social justice, urban planning, economic development, sustainability, and other relevant areas
Unleashing Leaders, Inc.COVID-19 Provider Lead Support Specialist - California COVID-19 Vaccination Program
Jan. 2021 - Aug. 2021• Served as a COVID-19 Provider Support Specialist for the myCAvax program under the California Department of Public Health (CDPH) • Provided end-to-end application support for all myCAvax program applicants • Ensured all Vaccine Coordinators, clinicians and staff managing or administering COVID-19 vaccines had a clear understanding of the application procedures, documentation, training and necessary compliance standards • Responded to inquiries, provided guidance, and offered assistance promptly and professionally throughout the application and enrollment process • Collaborated with medical providers to facilitate the smooth deployment of vaccine distribution • Offered support in handling vaccine orders, shipments, and inventory management • Resolved technical challenges via phone and email correspondence with medical providers and local health departments/jurisdictions to ensure a seamless user experience • Promoted within 6 months to Lead Support Specialist role to conduct staff training, attend weekly California Department of Public Health (CDPH) meetings, and manage Content Repository System (CRM) • Developed and implemented strategies to streamline information dissemination, enhance knowledge sharing, and ensure compliance with established protocols • Managed and organized Microsoft SharePoint to ensure all call center representatives and staff have access to the latest information and public health procedures related to COVID-19
Colorado Department of Public Health and EnvironmentContact Tracer
May. 2020 - Jul. 2020• Conducted comprehensive contact tracing activities for confirmed or suspected cases of COVID-19 for the Colorado COVID Response Corps Unit under the Colorado Department of Public Health and Environment. • Communicated effectively with infected individuals, their families, or guardians in a sensitive and empathetic manner, while maintaining strict confidentiality and adhering to HIPPA and established protocols • Provided clear and accurate information about COVID-19, symptoms, transmission, and prevention strategies to infected individuals and their close contacts • Offered guidance on quarantine and isolation requirements based on current public health guidelines • Collaborated with other public health professionals and agencies to ensure infected individuals and their close contacts have access to necessary resources, such as testing facilities, medical care, and ongoing support services • Accurately documented all interactions, contacts, and outcomes in the designated tracking system and reported and escalated data to supervisors and relevant health authorities • Stayed up-to-date with the latest information on communicable diseases, public health guidelines, and contact tracing best practices through regular training and professional development • Participated in outreach efforts to promote awareness and understanding of contact tracing initiatives within the community • Conducted periodic audits of contact tracing data and processes to ensure accuracy, efficiency, and compliance with established protocols and guidelines • Identified areas for improvement and provide recommendations to enhance the effectiveness of contact-tracing efforts with supervisors
Sprouts Farmers MarketBack Up Scan Coordinator + Retail Clerk
Apr. 2020 - Sep. 2020• Conducted daily, weekly, and monthly price changes, including changing shelf signs and tags, promotional signs and ensuring compliance with all company and governmental compliance regulations • Verified weekly ad price changes, promotional price accuracy, and pricing signage in all departments • Restocked shelves and replenished products in a timely manner • Supported all departments throughout the store to help guests during peak hours • Assisted in-store and full-service Shopping Clerks find items and navigate 19,000+ healthy and nutritious product inventory • Relieved team members for breaks in their scheduled departments • Retrieved and sanitized carts and high-touch areas
AmeriCorps NCCCCorps Member
Feb. 2020 - Nov. 2020• Served on a team of 10 Corps Members on a variety of hands-on service learning projects focused on disaster relief, environmental stewardship and urban and rural development • Advocated for the well-being and rights of Corps Members and Team Leaders on the Member Advisory Council • Contributed to project planning, organization, and implementation under the guidance of team leaders and project supervisors • Engaged with community members, leaders, and stakeholders to understand their needs and identify appropriate solutions to address community challenges • Participated in intensive training sessions to develop leadership, communication, problem-solving, and other essential skills necessary for community service and personal growth • Followed all safety protocols and guidelines while working on projects, ensuring the well-being of team members and community residents • Demonstrated adaptability and resilience in various situations, including living and working in different environments and communities throughout the service term • Maintained accurate records of project activities, hours served, and community impact, providing comprehensive reports and presentations to various stakeholders and AmeriCorps supervisors as required
California State University-SacramentoOrientation Leader
Jan. 2018 - Aug. 2019• Served as a knowledgeable representative for 8,000+ new students and 3,000+ guests • Advised new students on general education, graduation requirements and academic policies • Conducted presentations for large (500) and small groups • Assisted students with schedule planning, online advising tools and course registration • Participated in diversity, sexual harassment and customer service training • Facilitated activities during FROSH Night (freshman overnight program) • Resolved student and parent concerns • Conducted fun and engaging campus tours
California State University-SacramentoPeer Mentor
Aug. 2017 - Dec. 2019• Advised General Education courses for 25 first-year students • Promoted a safe, inclusive and collaborative academic environment for students • Coordinated with a faculty member to promote a positive classroom experience
California State University-SacramentoResidential Advisor
Aug. 2016 - Jun. 2017• Fostered a sense of community within the residential floor, building and residence hall community by organizing and participating in various educational and entertaining programs, activities, and events • Actively showcased the goals and expectations of the Housing and Residential Life community • Collaborated with academic support services to promote and facilitate academic success among all residents • Handled conflicts among residents promptly and effectively maintained a safe and respectful living environment • Offered emotional support and appropriate referrals to on-campus and community resources when necessary • Upheld and enforced all university and housing policies to ensure the safety and well-being of all residents • Educated residents about policies and procedures and address any violations with appropriate follow-up and documentation • Conducted room inspections to ensure compliance with cleanliness and safety standards • Led regular safety inspections, reported maintenance issues promptly and assisted with emergency response procedures • Participated in an on-call rotation, being available overnight during non-business hours to respond to emergencies and critical incidents • Maintained accurate records of interactions with residents including incidents and policy violations • Communicated with appropriate residential life staff and university personnel about concerning trends or issues • Attended and actively participated in training sessions, staff meetings, and professional development opportunities • Stay informed about relevant policies, procedures, and campus resources
California State University-SacramentoStudent Assistant - Department Of Biological Sciences
Jan. 2016 - May. 2016• Student Assistant in the Department of Biological Sciences under the College of Natural Sciences & Mathematics • Served as the first point of contact for current and prospective students, visitors, and faculty • Offered support to students with course registration, inquiries about departmental programs, and directions to academic resources • Answered phone calls, responded to inquiries, and directed visitors to appropriate personnel or resources • Provided general clerical support such as sorting and distributing mail • Managed office supplies and maintained office equipment in good working condition • Collaborated with administrative personnel to perform various tasks, including data entry, filing, photocopying, scanning, and document preparation • Assisted in organizing departmental events, seminars, and workshops, such as setting up event spaces, coordinating schedules, and assisting with logistics • Contributed to internal department communication by disseminating announcements, updating bulletin boards, and assisting with social media posts • Oversaw and managed the rental of lockers to students, ensuring a smooth process for allocation and return • Responsible for the well-being of various plants throughout the department, including regular watering and monitoring their health • Other duties as assigned
CinemarkUsher
May. 2014 - Sep. 2017• Welcomed guests in a friendly and professional manner • Efficiently and accurately checked tickets at the entrance of auditoriums • Monitored and enforced safety rules and regulations • Managed lines and crowds during premieres and peak hours • Collaborated with box office and concession stand staff to assist with customer flow during peak hours • Hosted birthday parties and corporate events including preparing and designing the party room, setting up decorations, creating personalized snack packages, and arranging seating for guests as per the party requirements and preferences. • Completed training in emergency response protocols such as active shooter drills, medical emergencies, power outages, etc. • Ensured all auditoriums met cleanliness standards, by cleaning and sanitizing seats, picking up trash, and arranging any necessary supplies • Collaborated with other theater staff to create a positive and cohesive work environment • Supported the implementation of promotional events and marketing activities • Addressed any guest complaints or issues professionally
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