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Work Background
Chosen Valley Care Center IncAdministrator
Jan. 2022Chatfield, Minnesota, United States• Responsible for P&L management, census building, customer experience, and employee engagement.
• Support organizational capability through ownership of talent management processes, including acquisition, assessment, performance management, employee development, succession planning, and retention. • Effectively conceptualized, executed, and facilitated training programs for new hires and tenured personnel.
• Enforce adherence to all regulatory compliances besides ensuring conformance to quality control policies, and SOPs.
• Establish performance benchmarks in relevant processes to sustain and support continuous improvement.
Avantara Saint CloudExecutive Director
Jun. 2020 - Dec. 2022• Responsible for providing galvanizing leadership to 9 direct report staff and 80 full time employees
• Relied upon for efficient management of all aspects of nursing home facility supporting 101 geriatric residents including full P&L stewardship, human resources, census, customer experience and employee engagement
• Seamlessly integrated policies, procedures, standards, programs, and processes into operational pursuit of 100% compliance to all corporate, state and federal guidelines, rules and regulation(s)
• Conceptualized, deployed and facilitated training programs for new hires and tenured personnel
Avantara Mountain ViewExecutive Director
Jun. 2017 - Jun. 2020Rapid City, South Dakota AreaOversee all aspects of facility operations, which supports 101 geriatric residents.
• Direct Human Resources functions, including recruiting, interviewing, hiring, training, and leading 140 multi-level personnel, resulting in a cohesive staff dedicated to high quality of service.
• Support the Center’s quality and service initiatives to support the needs of residents, families, and other stakeholders.
• Integrate policies, standards, programs, and processes that adhere to corporate, state, and federal guidelines and regulations.
• Ensure operational objectives are met through design and implementation of facility-wide quality assurance and program evaluation plans.
• Lead the financial management of the facility through ongoing budgeting review and cost analysis.
• Key contributor in census building and facility marketing operations to build community presence and boost occupancy.
Douglas CountyAssistant Director, Juvenile Camp Services
Apr. 2016 - Mar. 2017Gardnerville, NevadaLed the planning and management of all operations for the custody, clothing, feeding, housing, and care of offenders aged 12-18.
• Established and maintained a safe, functional, and supportive environment for staff, detainees, and visitors.
• Oversaw staffing requirements including recruiting, interviewing, and leading personnel as well as monitoring staff schedules and productivity levels.
• Regularly audited all camp divisions to ensure compliance with local, state, and federal regulations.
• Contributed to the development, implementation, and evaluation of policies, procedures, and training requirements. Offered recommendations for improvement.
Wyoming Retirement CenterAdministrator
Aug. 2013 - Mar. 2016Basin, WyomingDirected all aspects of a nursing home facility that supported 75 geriatric residents.
• Recruited, interviewed, hired, and trained 88 staff members, producing a new and dynamic working environment. • Prepared and conducted effective and timely employee performance appraisals.
• Integrated policies, standards, programs, and processes that adhered to corporate, state, and federal guidelines.
• Participated in facility tours for families of potential patients and referral sources.
• Supported departmental efforts to attain 90% occupancy rate.
• Infused effective motivational management strategies, resulting in improved morale and low staff turnover rate.
• Consistently received excellent performance evaluations as a result of effective and proactive management.
Wyoming Department of Family ServicesEconomic Assistance Manager
Mar. 2012 - Aug. 2013• Supervised the daily operations of economic assistance programs such as Child Care, Food Assistance, and Utility Assistance.
• Performed comprehensive program audits to identify program eligibility while developing attainable goals.
• Collaborated with colleagues and state personnel in developing and reviewing new policies.
• Cultivated strong partnerships with community and other state agencies while promoting program benefits.
• Facilitated leadership and customer service training for staff and community members.
• Effectively handled annual budget while improving organizational functions.
• Reviewed existing office processes and contracts. Applied corrections and changes.
• Redesigned existing policies and participated in their implementation to enhance overall productivity.
• Improved office visits by 90%.
Dept. Of Family ServicesJuvenile Probation and Parole Manager
Oct. 1999 - Mar. 2012Promoted from Child Protection Worker and Juvenile Probation Supervisor to Manager in 2004. • Led multiple social services programs such as Juvenile Services, Intensive Supervised Probation (ISP), Re-Entry, Diversion, and Independent Living programs and Assistance programs, including Child Care, SNAP, and POWER.
• Spearheaded the creation, organization, integration, and supervision of various juvenile probation programs across expansive geographical territories.
• Collaborated with community stakeholders and other state offices to build sustainable relationships and increase positive opportunities for growth.
• Swiftly resolved worker retention concerns while managing supervisory structure.
• Efficiently managed budgets and attended departmental management meetings and activities.
• Examined case files to guarantee compliance with department and federal policies.
• Successfully decreased juvenile placements by 10% while meeting program goals through outstanding leadership
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