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Work Background
Enercare Inc.Business Process Analyst
May. 2024Markham, Ontario, Canada• Lead complex initiatives for continuous improvement and support projects in Business Analysis and Process Analysis.
• Optimize legacy and new business processes to improve efficiency and customer satisfaction.
• Liaison between business stakeholders and the IT development team to elicit business requirements and translate business objectives into clear user stories and functional specifications.
• Implement process improvements across cross-functional teams to ensure smooth transitions. (Organizational change management)
• Monitor key performance indicators (KPIs) to drive continuous improvement.
• Create comprehensive process documentation and guidelines for effective implementation.
Enercare Home ServicesOperations Analyst
May. 2022Toronto, Ontario, Canada• Lead Billing-related initiatives for the back office of customer operations. • Process different billing transactions, files and batches related to payments, billing, rate management, resolve exceptions and escalations.
• Design and run key reports and dashboards, identify process improvement opportunities, and conduct changes when needed.
• Support standardization of processes across channels to prevent revenue leakage.
HocolInnovation Project Analyst
Feb. 2020 - Jan. 2021Bogotá, Bogotá D.C., Colombia• Implemented hybrid project management methodologies to develop employee ideas into viable projects to capture value in Exploration, Production, OpEx & CapEx, capturing 20M+ USD in 2020.
• Provided methodological support to the initiative owners and rigorously implemented rapid maturation methodologies for more than 80 projects.
• Lead training efforts to enhance employees' project management skills and ensure initiative alignment with the company's strategic objectives.
• Generate comprehensive reports, facilitate stakeholder communication, and drive project success through effective leadership and collaboration.
Q Training & SuppliesInstructor
May. 2019 - Jan. 2020Bogotá D.C., ColombiaIADC Instructor in Wellsharp: Well Control surface operations Introductory, Driller and Supervisor levels. DIT: Stuck Pipe Prevention, HSE: Rig Pass.
SAR ENERGY SASProject Cost Control Engineer
Dec. 2018 - Feb. 2019Casanare, Colombia• Monitoring and controlling the work performed by contractors.
• Conduct negotiations and endorse work for the progress of the project.
• Supervisor of the welding, new structures, and painting teams on site.
• Generate progress reports for project tracking, consolidating information and managing invoicing procedures accurately.
SAR ENERGY SASProduction Data Engineer
Oct. 2017 - Mar. 2019Casanare, Colombia• Manage the daily production reports
• Train new engineers and operators in production oilfield operations, reports and processes.
• Manage the process of oil transfers and sales.
• Receipt and dispatch of crude oil cargo vehicles.
• Monitoring of production parameters according to the type of artificial lifting system.
• Monitoring the Oil quality, Water Injection, Gas and Well Parameters and production conditions.
• Quantify data from short and extensive well testing.
• Management of programs to report production and well site parameters for different companies.
• Use management and engineering skills to manage data, information physical and human resources in daily oilfield operations.
DRIFT S.A.Operations Intern
Feb. 2014 - Aug. 2014Bogotá D.C., ColombiaI was mainly involved in the Tender process for Radial Drilling operations and project planning also I participated in the technical study to implement Hybrid Coiled Tubing Drilling (HCTD) in Colombia. Further on, I developed my internship by learning about Radial Drilling tools, Hybrid Coiled tubing Drilling, Solids Control, Waste Management, Water Treatment operations, and project management. I had training in HSE for field operations and received training in operation and maintenance of Radial Drilling tools. Accomplishments: I developed a mathematical model to calculate the capacity of the frac tanks of the company which led to improved field operations and total success.
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