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Work Background
Tryon DirectValue Based Care Solutions Client Manager
Sep. 2022Charlotte, North Carolina, United StatesAs Client Manager, I manage all aspects of the Tryon Direct Membership for our clients and their employees. Throughout the Tryon Direct experience, I provide guidance and coordination every step of the way. I collaborate with employers to plan and operate a program promotion plan that works for their population to ensure ongoing education and engagement. I serve as the client's trusted partner, advocating for them and their health plan members within Tryon Medical Partners. I manage all program reviews, from compiling and analyzing the data to reporting findings to my book of business and identifying process improvement opportunities.
Tryon DirectDirect Primary Care Client Accounts Coordinator
Oct. 2021 - Sep. 2022Charlotte, North Carolina, United StatesTryon Direct offers direct primary care (DPC) that cuts out the high cost, waste and excessive specialist referrals associated with the healthcare industry. With Tryon Direct, employers get a 15–25% savings on overall cost of care for their employees. Employees get patient-driven, proactive care from the highly trained primary care physicians of Tryon Medical Partners who take the time needed with every patient, every visit. As Client Accounts Coordinator, I help to coordinate all aspects of implementing the Tryon Direct Membership for our clients and their employees. From onboarding and throughout the Tryon Direct experience, I provide guidance and coordination along every step of the way.
Publico Kitchen and TapServer
Dec. 2020 - Jun. 2021Columbia, South Carolina, United StatesSuccessfully manage the needs of multiple parties simultaneously and provide exceptional customer service. Proactively stayed on top of side-work responsibilities in order to ensure optimal environment for service. Followed the 7-steps of service to ensure each customer had an exceptional dining experience.
Higgins Crab HouseServer
Jun. 2020 - Aug. 2020Ocean City, Maryland, United StatesSkilled in food preparation and providing an optimal dining experience for guests in a high paced environment. Contributed to maintaining a clean, organized, and safe environment for customers and coworkers during the COVID-19 environment.
St. John's Parish Day SchoolSubstitute Teacher
Jan. 2020 - Jan. 2020Ellicott City, Maryland, United StatesFollowed the Second-Grade teacher lesson plans and provided a safe environment for students to learn, implementing a strong behavior management plan. Supported the lead Pre-Kindergarten teacher in efforts to manage and guide the students in their daily classroom routines in assistant’s absence.
Kelsey's Irish PubServer and Caterer
Jul. 2019 - Aug. 2019Ellicott City, Maryland, United StatesMaintained and provided outstanding service to customers and catering guests while multitasking. Organized and managed the catering service to ensure that events were successfully carried out.
Pivot Physical TherapyPhysical Therapy Aide
Jun. 2019 - Aug. 2019Catonsville, Maryland, United StatesProvided necessary aide to therapists by assisting patients in completing their designated exercises and treatments. Maintained an organized, clean, and safe environment for patients and staff to effectively carry out activity.
University of South Carolina AthleticsBusiness Office Assistant
Sep. 2018 - Dec. 2019Columbia, South Carolina, United StatesDeveloped skills in data entry and retrieving along with providing general assistance and support to the business team members including regular correspondence and communication with business partners.
Rolling Road Golf ClubCocktail Server and Snackbar Employee
Jun. 2017 - Aug. 2019Catonsville, Maryland, United StatesDeveloped skills in customer service and food preparation while waiting on and serving members of the Country Club by the pool. Became familiar with computer entry service and money handling.
St. John's Parish Day SchoolChildcare Worker
Mar. 2016 - May. 2017Ellicott City, Maryland, United StatesSupervised and provided care for groups of preschool and elementary school children during lunch and recess times as well as after school hours. Positively interacted with and organized activities for children while also utilizing necessary behavior management techniques.
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