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Work Background
BraBos CleaningCustomer Experience Specialist
Mar. 2025 - Jun. 2025Boston, Massachusetts, United States- Taking and making calls from and to customers who are looking for cleaning services.
- Scheduling customers based on availability of date and time.
- Managing the daily scheduled and cleaners to guarantee a timely service.
- Side projects based on personal interests: - Instagram management - Graphic Design - Reaching out and closing deals with Instagram influencers
CloudbedsTraining and Enablement Specialist
Sep. 2023 - Sep. 2024Rio de Janeiro, Brazil- Developing new training courses on Articulate 360 for internal and external purposes
- Holding training sessions for customers and employees in the aspects of the system
- Video recording and editing on Camtasia
- Creating course bundles on Docebo (Learning Management System) and maintaining the Cloudbeds University in this system
Self EmployedEnglish as Second Language Tutor
Jan. 2023Rio de Janeiro, Brazil- Creating new material depending on the student's need
- Time management: balancing my contract work schedule with my free time so I can schedule the classes
Self EmployedPortuguese as Second Language Tutor
Jan. 2023United Kingdom- Creating new material depending on the student's need
- Time management: balancing my contract work schedule with my free time so I can schedule the classes
CloudbedsSenior Customer Service Agent
Jun. 2022 - Sep. 2023Rio de Janeiro, Brazil- Dealing with VIP customers directly
- Reaching out to the Devs and Technical team directly
- Being the go-to person for Customer Coaches when dealing with demanding cases
- Handling situations with demanding customers as well as maintaining the rapport that was built during the years
CloudbedsCustomer Coach
Jun. 2021 - Jun. 2022Rio de Janeiro, Brazil- Ensure that customers receive quick, informative and professional responses
- Ensure that customers’ feedback and changing needs are communicated effectively to the teams
- Dealing with delicate and/or sensitive customer's requests/situations
Self EmployedAu Pair
Sep. 2020 - Nov. 2020Cavan, County Cavan, Ireland- Looking after the 3 boys of the family (2.5 y, 5 y and 7 y) and making sure their needs are met
- Helping with the children's homework after school
- Planning new activities (outdoor and indoor) for the kids
- Light house work
Scout AdventuresVolunteer Activities Instructor
Feb. 2020 - Sep. 2020London, England, United Kingdom- Gathering feedback from customers about the measures taken during the pandemic
- Management of teams formed by people from various countries, ages and backgrounds
- Being part of the revamp project for the Gilwell Hotel, designing new furniture and the interior of the common areas
Idioms Language InstituteMonitor
Jan. 2019 - Nov. 2019Rio de Janeiro Area, Brazil
Self EmployedFreelance Graphic Designer
Jan. 2017 - Sep. 2023- Designing logos and artwork as a freelancer
- Drawings and paintings when requested
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