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Work Background
Awesome Motive, Inc.Operations Manager for Thrive Themes
Mar. 2023 - Mar. 2025Adelaide, South Australia, AustraliaIn this role, I managed the customer support team with a focus on improving service and satisfaction. I fostered essential cross-functional partnerships with product and development to enhance product quality. My responsibilities included developing detailed feature specifications, analyzing support metrics and feedback, conducting process audits, and implementing data-driven improvements. I also led strategic initiatives to streamline support processes, optimize team performance, and elevate the overall customer experience.
MentorPlaceChief Operating Officer
Feb. 2021Brisbane, Queensland, AustraliaKey technical leader in the early-stage bootstrapping startup phase of MentorPlace. Designed the platform architecture, managed the SDLC and deployment processes, handled initial technical operations, and provided technical mentor-ship. Focused on efficiently building and launching the mentor-mentee platform.
Thrive ThemesSolutions & Business Analyst
Mar. 2020 - Mar. 2023Contributing to product leadership within the Thrive Suite product team, I focused on creating impactful product solutions for the WordPress ecosystem. Through business analysis—interpreting customer feedback and working alongside product owners—I helped explore, document, and deliver features specifically designed to boost user conversion rates (leads and sales) via the all-in-one toolkit.
iNSPIRE Sport OnlineChief Operating Officer
Feb. 2019 - Jul. 2020NCR - National Capital Region, PhilippinesAs a key leader at iNSPIRE, I drove the strategic planning & execution for this innovative mobile app supporting young athletes across sports psychology, nutrition, science, and recovery. My role encompassed defining the product roadmap and overseeing the Agile Scrum based SDLC and project management. I managed core operations and support, alongside strategic HR management to build the team. Additionally, I provided sales, nurturing & marketing oversight, ensuring alignment between the product offering and market engagement strategies to establish iNSPIRE as a leading platform for well-rounded athlete development.
iNSPIRE Sport OnlineSoftware Development Project Manager
Nov. 2018 - Feb. 2019NCR - National Capital Region, PhilippinesJoined to manage the rapid Agile Scrum development (SDLC) for the iNSPIRE app under challenging timelines. Focused on technical project management, ensuring delivery amidst high pressure. Contributed to refining roadmap development from an execution perspective.
Change FoxFounder and CEO
Aug. 2016 - Dec. 2021Adelaide, AustraliaAs Founder of Change Fox, I established and directed a consultancy focused on improving client offshoring success and team culture. I defined the company strategy, mission, and values, and led marketing and networking initiatives, including the creation of the "Change Fox Community" which utilized coaching & mentoring and change management principles to boost staff retention. My role encompassed overseeing operations, building our internal team, and providing hands-on management consulting and project management for clients setting up offshore teams. Demonstrating expertise in Agile methodologies and the SDLC, I conceptualized and launched the SaaS tool www.onlinescrums.com. I also delivered strategic consulting engagements to international BPOs on content development and business strategy.
Graycorp Pty LtdStrategy Support Manager
Aug. 2016 - Nov. 2017Adelaide, AustraliaIn this role supporting Graycorp's management team, I spearheaded strategic initiatives crucial for the company's growth within the Food & Beverage ERP market. My work centered on strategy execution, process optimisation, and change management. I improved project delivery by redesigning the SDLC and scaled our capabilities by integrating offshoring partners. A key focus was fostering cultural change through targeted workshops I developed and led, helping align the organization around its market strategy, vision, mission, and values, enhancing team management and cohesion.
Acumen DataChief Operating Officer
Aug. 2013 - Aug. 2016Adelaide, AustraliaPlayed a pivotal leadership role in Acumen Data's turnaround and growth. Key successes included establishing a major offshoring operation in Manila, driving core product redevelopment (SDLC, project management) and roadmap execution, growing technical teams by 40% via offshoring, optimizing operations management and budget performance, improving the Agile SDLC, and leading strategic change management for culture and process alignment. Involved significant cross-cultural team management.
TridentGLOBALProfessional Services Manager
Jul. 2008 - Aug. 2013Adelaide, AustraliaPromoted to Professional Services Manager at TridentGLOBAL in Adelaide in July 2008, I led and mentored the Services delivery team for over five years. Working closely with the wider management team, I focused on enhancing delivery quality, driving process efficiencies, and supporting strategic company objectives. My team management responsibilities included leading recruitment efforts that successfully scaled the team to support key sales wins. In terms of project management, I directed the successful delivery of over 160 external client projects spanning Australia, Asia, and the US. I spearheaded significant change management initiatives, including performing business analysis to identify process gaps and subsequently implementing new Scope of Work and Change Request procedures, which captured new revenue streams and reduced project risks. To improve communication and SDLC alignment, I introduced daily scrums for development and support teams. Furthermore, I contributed to company strategy by providing crucial services support for major sales campaigns in the APAC region and playing an instrumental role in developing new foundational technology essential for a next-generation product rewrite.
TridentGLOBALApplication Service Consultant
Sep. 2005 - Jun. 2008Adelaide, AustraliaI began my journey with TridentGLOBAL in Adelaide in September 2005 as an Application Service Consultant. In this role, I was primarily focused on delivering billable client project work, successfully implementing ERP solutions and providing technical expertise. I consistently met my performance targets over nearly three years. My technical capabilities combined with demonstrated leadership potential were recognized, leading directly to my promotion into a team management role as Professional Services Manager in July 2008.
LeadingSideProject Lead
Jul. 2004 - Jul. 2005Kuala Lumpur, MalaysiaAfter demonstrating my capabilities during my initial months at LeadingSide's Kuala Lumpur office, I was promoted to Project Lead within the Project Management group. In this capacity, I took on significant responsibility for delivering the company's Knowledge Management solutions. My role involved comprehensive project management for multi-million dollar implementations, leading to successful deliveries for major clients including the Ministry of International Trade and Investment, Malaysian Industrial Development Authority, National Productivity Corporation, University Putra Malaysia, and International Islamic University Malaysia. I also assumed product management duties for the core 'InfoDoc' portfolio, maintaining its product roadmap across the full SDLC (development, delivery, and support). Demonstrating team leadership, I introduced weekly team meetings to improve project tracking and resource planning, and successfully delivered our component of the complex, cross-functional Matrix project. This role required close collaboration with the project and product leadership team.
LeadingSideTechnical IT Consultant / System Administrator
Oct. 2003 - Jul. 2004Kuala Lumpur, MalaysiaI began my career with LeadingSide in Kuala Lumpur in October 2003, holding a dual technical position as an IT Consultant and System Administrator. During these initial 10 months, my focus was on the technical implementation, support, and administration related to the company's Knowledge Management solutions for various clients. My performance and aptitude in this role led to the opportunity to move into a project leadership track, resulting in my promotion to Project Lead in July 2004.
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