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Work Background
TDBusiness Information Management Specialist – Data Protection & Classification (Enterprise Protect)
May. 2023Toronto, ONI lead cross-functional teams to document business requirements for digital rights management initiatives. I design and implement data management solutions, workflows, and processes to optimize digital asset management. My role involves conducting research and analysis to support DRM objectives and evaluating system compatibility. I develop strategies for managing Rights Management Services (RMS) in compliance with organizational standards, industry best practices, and legal mandates. Additionally, I coordinate the integration of Microsoft Information Protection labels with Azure Rights Management (AZRMS) and Symantec data loss protection technologies. Implementing data governance policies and standards using MS Purview enhances data quality and regulatory compliance. I define and enforce robust access controls to safeguard sensitive information and provide training and support for digital rights management tools.
• Implemented data governance policies using MS Purview, resulting in heightened data quality and adherence to regulatory standards.
• Coordinated with PWC, CYDERES, and MICROSOFT to integrate Microsoft Information Protection labels with AZRMS, ensuring seamless data protection.
• Defined and enforced data access controls, significantly optimizing the security of sensitive information.
• Developed and executed effective RMS strategies, aligning with TD Bank's standards and legal requirements.
IBMProgram Manager – Bank of the West North America - Personal and Business Banking
Sep. 2022 - May. 2023Toronto, ONI directed comprehensive projects from initiation through to successful completion while maintaining strict adherence to timelines and budget constraints. I orchestrated collaboration among multifunctional teams and key stakeholders to establish clear project goals and deliverables. My responsibilities included developing and maintaining essential program documentation, such as charters, integrated plans, resource allocations, and risk registers, for consistent tracking and execution of project milestones.
• Facilitated User Acceptance Testing for large-scale integration of 112+ projects, boosting the quality and efficiency of deliverables.
• Managed project scopes meticulously, ensuring solutions fully satisfied stakeholder requirements and expectations.
• Maintained a detailed RAID log, enabling proactive identification and mitigation of risks, issues, and dependencies.
• Monitored project expenditure closely, aligning financial forecasts with project sponsor expectations and achieving cost-effective outcomes.
TDProject Manager, Enterprise Protect
Jan. 2020 - Nov. 2022CanadaProjects: Azure Information Protection upgrade, Echo Worx Upgrade, Microsoft Information Protection Upgrade, Fusion Centre Forensic Room Modification, Fusion Centre Virtual Server Solution for Jupiter AV Walls.
Highlight – Upgrade from TD’s current software infrastructure to the latest versions working closely with external vendors (Microsoft and Echo Worx). Managing a total project budget of over $3M.Also acted in the capacity of Project delivery lead on multiple projects simultaneously in TD cryptography and forensic center line of business. Successfully managed high complexity currency projects that delivered 100% on commitment under budget and on schedule with total project investments worth over 2million and impacting over 110,00 users across the enterprise.
TDSenior Project Manager - Enterprise Protect Fusion - Upgrade
Jan. 2020 - Mar. 2021Toronto, OntarioI managed enterprise-scale software upgrades and system implementations at TD Bank, focusing on enhancing data security and operational efficiency. I directed a cross-functional team, including Business Information Management Specialists, to design and implement Digital Rights Management (DRM) functions aligned with diverse business needs.
• Executed projects totaling over $5M, upgrading TD Bank's software infrastructure and delivering all initiatives under budget and ahead of schedule.
• Coordinated closely with vendors to drive project initiatives, including the transition from Azure Information Protection (AIP) to Microsoft Information Protection (MIP) services, managing the deployment of unified labeling and rights management solutions to bolster data protection measures for over 110,000 enterprise users.
• Facilitated the enablement of Microsoft Azure Rights Management for approximately 500 pilot users, significantly fortifying the bank against data breaches.
• Conducted proof of concept for Microsoft Double Key Encryption to secure highly sensitive information, demonstrating a commitment to data security.
• Advanced the bank's data leak prevention capabilities by managing the implementation of Office Messaging Encryption and data encryption protocols.
TDProject Manager ITS Strategic Initiatives & Delivery – Data Loss Prevention and Stealth
Oct. 2018 - Dec. 2019Toronto, ONI managed strategic IT initiatives, including a significant CDN migration project, resulting in substantial cost savings and enhanced operational efficiency. I led the migration of 1870 URLs, 151 MALCodes, and 306 XML files for a seamless transition of critical applications and services. I meticulously directed project phases from planning and execution to monitoring and closure, aligning with budget constraints and scope.
• Achieved approximately $5M in annual savings for TD Bank by successfully migrating from Akamai to Verizon for CDN, DDoS, WAF, and DNS services.
• Expedited the migration of Line of Business applications using a phased approach, enhancing the speed and efficiency of the transition.
• Ensured zero operational impact during staging and production of URL configurations, including 18 of low and medium complexity and 6 Digital Crown Jewels monthly.
TDProject Manager, Platform Delivery
Mar. 2016 - Nov. 2022Ontario, CanadaProject Manager - Linux, Middleware and Oracle Database Patch Management, Platform Delivery Highlights – PM within the Patch management team focused on addressing over 4000 Linux servers within the bank with high-risk security vulnerabilities and OS updates. This was because of overdue audit findings and evidence needed to be provided to the regulators and auditors that the patch management is being applied to the servers and associated applications.
TDProject Manager Linux, Middleware, and Oracle Database Patch Management, Platform Delivery
Mar. 2016 - Sep. 2018Mississauga, ONI steered the comprehensive patch lifecycle for over 4000 Linux servers, addressing critical security vulnerabilities and operating system updates. I coordinated with Technology Risk Management and Information Systems (TRMIS) and Line of Business Technology Solutions (LOB TS) partners to enhance risk management practices. I developed enterprise data warehouses to provide senior management with analytics and key metrics, streamlining business unit reporting.
• Addressed high-risk security vulnerabilities on Linux servers in line with regulatory and audit requirements.
• Optimized data reporting processes using Power BI, eliminating redundant data points to save time and reduce expenditure.
• Developed and implemented an enterprise data warehouse, enhancing senior management's decision-making capabilities with key business unit metrics.
NSC GlobalProject Manager - IT
Feb. 2015 - Feb. 2016London, EnglandI deployed Cloud/SaaS systems for global clients, ensuring alignment of workstream plans with the overarching program. I led a successful pilot of PwC SPARK for 6,000 users by integrating business analysis to document client needs and commercial aspects. I established a structured PMO, championing process improvements and visualization with Microsoft Visio. I facilitated best practice planning across workstreams, maintaining consistency and adherence to planning standards. I prioritized project modules and deliverables using the MIN framework and organized project documentation on Microsoft SharePoint.
• Successfully embedded PwC SPARK social collaboration tool, enhancing global communication across 6,000 users.
• Developed and controlled project documentation structure using Microsoft SharePoint, ensuring efficient information management and retrieval.
• Drove process optimization within the PMO, leading to more streamlined operations and enhanced project tracking capabilities.
(EE) Everything Everywhere LtdEUC Project Delivery Manager - Westminster Transformation Program
Jun. 2012 - Feb. 2014Bristol, EnglandT-Mobile and Orange (now Everything Everywhere - EE), As the EUC Project Delivery Manager for the Westminster Transformation Program, I coordinated with program managers to achieve transformation targets without service disruption. I spearheaded the Windows 7 Rollout, Active Directory Upgrade, and File and Print services enhancement, ensuring seamless integration and user adoption. I also developed comprehensive user guides and training materials for outsourced staff, facilitating full system utilization. My efforts led to the successful transition of 16,000 users to the new Windows 7 operating system and updated PC environment.
• Drove the Westminster project's strategic initiative to consolidate Everything Everywhere's IT infrastructure, reducing applications from 650 to 50 by 2015.
• Delivered comprehensive training modules and user guides, enhancing outsourced staff's system proficiency.
• Migrated 16,000 users to Windows 7, ensuring a smooth transition and maintaining productivity levels.
• Upgraded Active Directory and File and Print services, bolstering system reliability and user experience.
AmeyIT Project Manager - PC Refresh, RAM Upgrade, and Upgrade Project from Windows XP to Windows 7
Nov. 2011 - Jun. 2012Oxford, EnglandIn my role as IT Project Manager, I implemented innovative solutions to expedite PC replacement processes, significantly reducing turnaround time from six weeks to immediate availability. I organized and led a comprehensive 'PC Clinic' for over 8,000 users, providing essential advice on upgrade procedures and preparing staff for system 'go-live'. Additionally, I developed and enforced PMO governance processes, ensuring adherence and effectively managing stakeholder relations.
• Achieved a 93% target rate within the first three weeks of program deployment schedule changes.
• Enhanced field engineer efficiency through the introduction of the '3 strike rule' system, resulting in a 90% improvement in issue resolution rates.
• Produced detailed portfolio status reports, operational KPIs, and dashboard reports for senior stakeholder updates.
tellallmyfriendsProject Delivery Coordinator
Jul. 2010 - Jun. 2011London, United Kingdom
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