Victor Bicalho

Sr Operations Manager

MarketingSales & BizDevConsultingGrowth HackerMarketing Analytics ManagerHead of GrowthCustomer ServiceCustomer Success ManagerChief Customer Officer (CCO)Case ManagerAssistantBusiness AnalystAdvisorAssociateEngagement ManagerProject CoordinatorCRM managerData Entry

🎯 Ops & Strategy Leader | 7+ years at Uber 🚀 Scaled Uber Taxi in LatAm from 374 to 5.9M monthly trips and $2M to $30M in monthly GMV 💰 Managed over $2M in monthly budget (EDI + ERI), with a focus on sustainable growth and profitability 🤝 Coordinated 13 cross-functional stakeholders (Ops, Product, Legal, Global, Customer, Sponsor) 📍 Led key launches across LatAm (Argentina NDI, BH, CDMX), P&L ownership, Steerco and strategic planning 📊 Previous experience in top consulting firms (Accenture & Gradus), with strong data and analytical skills

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Work Background

LatAm Sr Ops Manager - Central Ops

UberLatAm Sr Ops Manager - Central Ops

Territory General Manager

UberTerritory General Manager

Aug. 2021 - Mar. 2022

Sr Regional Operations Manager - Latam

UberSr Regional Operations Manager - Latam

May. 2020 - Aug. 2021

Senior Strategy & Operations Manager

UberSenior Strategy & Operations Manager

Mar. 2020 - May. 2020Belo Horizonte Area, Brazil

Operations and Logistics Manager

UberOperations and Logistics Manager

Apr. 2018 - Mar. 2020Belo Horizonte, Minas Gerais, Brazil

Business Analyst

Gradus Consultoria de GestãoBusiness Analyst

May. 2016 - Mar. 2018São Paulo Area, Brazil

Analyst

Accenture BrasilAnalyst

Aug. 2015 - Apr. 2016Belo Horizonte Area, Brazil- Manufacturing Executive System (MES) development using Java language. - System implementation on client site.

Intern

Accenture BrasilIntern

Sep. 2013 - Jul. 2015Belo Horizonte Area, Brazil- Working with industrial supervisory systems (SCADA). One of my functions was to develop tools in VBA to help the team get the work done. - I’m currently working with an Accenture product. On this product my main activities until the moment was to develop a Web Interface that simulates the operation plataform of the product, server virtualization, and more recently to deal with technical specification for devices .

Chief Commercial Officer

BenvenutoChief Commercial Officer

Jan. 2013 - Aug. 2015Belo Horizonte Area, BrazilBenvenuto is a real estate marketplace for direct negotiation with the proprietor. My main responsibilities are to establish partnerships that help us offer the best service to our clients, and also to prospect clients to the platform.

Gerente de Projetos

Consultoria e Projetos Elétricos JúniorGerente de Projetos

Jan. 2013 - Jun. 2013Belo Horizonte Area, Brazil- I led a three-people project team . We managed electric plant, electronics and softwares projects.

Assessor da Mercado em Conexão

Mercado em ConexãoAssessor da Mercado em Conexão

Sep. 2012 - Oct. 2012Belo Horizonte Area, Brazil

Assessor de Projetos

Consultoria e Projetos Elétricos JúniorAssessor de Projetos

Jul. 2012 - Jan. 2013Belo Horizonte Area, Brazil

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