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Work Background
Angel StaffingProposal Manager
Sep. 2024San Antonio, TXAs Proposal Manager at Angel Staffing, a healthcare staffing firm, I oversee the entire proposal process, ensuring timely, compliant, and persuasive submissions. I developed key documentation, including a Proposal Process Guide and a Brand Style Guide, to standardize procedures and maintain consistency across projects. I implemented a Go/No-Go (GNG) decision-making process, which helped the team focus on high-potential opportunities. I also collaborated on revising website copy to align with corporate branding (Note: this copy is not yet published). To improve proposal tracking and management, I designed interactive tools for better opportunity assessments and streamlined workflow. I also wrote Statements of Work (SOWs) to ensure all proposals are clear, compliant, and compelling.
West Cary GroupTechnical Writer
Dec. 2022 - Sep. 2024Richmond, Virginia, United StatesAs a dedicated contractor to Capital One Bank, I managed the lifecycle of risk communications for regulatory-driven remediation plans. I tracked communication processes from intake through routing and handoff, improving efficiency by reducing project timelines by 46% from 2022 to 2024. I developed consistent responses to risk events, ensuring compliance with previous recovery plans to avoid audit discrepancies. I used version control software for document management and created a resource library to streamline access. Additionally, I updated process guides, defended messaging to Legal and Compliance, and created an onboarding and training guide for new team members.
Allegient DefenseProposal/Business Development Specialist
Oct. 2019 - Oct. 2020Arlington, VAAt Allegient Defense (formerly ADS Federal), I led the full lifecycle of proposal management, collaborating closely with business development and technical teams to develop winning proposals for the Department of Energy, Department of Homeland Security, Office of Naval Research, and various defense agencies. I interpreted complex technical RFPs, creating strategic approaches that met solicitation requirements while defining clear scopes of work. I was responsible for developing compliance matrices and ensuring all deliverables aligned with RFP requirements. Additionally, I handled responses to data calls from both government agencies and prime contractors, ensuring our submissions were competitive and fully compliant. Through ongoing analysis of active contracts, I worked to mitigate risks in future proposals, refining processes to increase proposal quality and alignment with client expectations. My role required balancing technical accuracy with effective storytelling to showcase our unique strengths in delivering cutting-edge solutions to federal agencies.
Witt O'Brien'sSenior Proposal Specialist
Mar. 2019 - Oct. 2019Washington D.C. Metro AreaAt Witt O’Brien’s, I served as Senior Proposal Specialist, supporting disaster recovery and crisis management services for local and state governments. I developed compliant proposals for FEMA and HUD contracts, ensuring alignment with technical and regulatory requirements. I performed gap analyses of corporate boilerplate content, created custom Statements of Work, and identified key “win themes” to highlight the company’s strengths. Working closely with subject matter experts (SMEs), I ensured proposals met federal standards. I also led junior proposal specialists, overseeing quality control to maintain compliance and clarity in all submissions.
PGX, LLCCommunications/Marketing Coordinator
Mar. 2015 - Mar. 2019East Brunswick, NJAs Communications/Marketing Coordinator at PGX, LLC, I managed the full-cycle proposal process across four companies in the audit and risk management sector. I developed and refined content revitalization processes, increasing proposal output by 56% in 2016. I also created detailed process manuals for each firm, covering brand voice, pricing guidelines, scope creation, and document management. Additionally, I expanded our proposal tracking system to improve data accuracy and proposal pipeline efficiency. Beyond proposals, I designed presentations for conferences, internal meetings, and launched a monthly regulatory compliance webinar. I collaborated on software system updates and internal communications, writing newsletters, blogs, and cross-selling guides. My work involved managing legal documents, developing training materials, and enhancing our onboarding processes. This broad experience provided a strong foundation for the rest of my career, helping me build a versatile skill set that adapts to diverse challenges.
First Financial Federal Credit UnionBusiness Development Officer
Aug. 2011 - Oct. 2014Wall, NJAs the Business Development Officer at a local credit union, I focused on business account opening, relationship management within Select Employee Groups (SEGs), and financial wellness education. I restructured and rolled out improved business account opening procedures, ensuring a seamless experience for both staff and members. I also launched the “Tuesday Tips” internal email campaign, which provided staff with sales tips, compliance reminders, and corporate culture updates, enhancing branch performance. In addition to overseeing business account management, I wrote copy and storyboards for marketing videos and a cartoon strip that promoted the benefits of credit union membership and the new online banking platform. I contributed to the Business Advice Blog, helped implement updated intranet software, and organized charity events that won the National Association of Federal Credit Unions’ Marketing Award and the Dora Maxwell Social Responsibility Award. I also led financial wellness seminars for both adults and students and represented the credit union in filmed interviews. Managing business accounts involved compliance tasks like Customer Due Diligence (CDD), Know Your Customer (KYC), and Enhanced Due Diligence (EDD) for high-risk accounts, including investigation and reporting. My role also included reviewing business loan applications, ensuring regulatory adherence, and supporting loan portfolio packaging for underwriting.
Millennium Radio Group, LLCPromotions Assistant
Nov. 2004 - Aug. 2011As a Promotions Representative for five radio stations in Monmouth and Ocean Counties, I was responsible for executing paid and community events, including signature events that contributed to company revenue growth during ratings periods. I conceptualized and organized events, incorporating on-air and on-site promotions to create new revenue streams. Additionally, I developed comprehensive training guides for the on-site broadcasting system and event setup, ensuring consistency with both technical procedures and the company’s corporate culture. I also created the “Promo Olympics,” a training event where promotional teams competed to showcase their event setup and breakdown skills, judged by the sales staff. I played a key role in developing training materials for promotion assistants, interns, and board operators, covering everything from remote live broadcasts to in-studio operations. Beyond event promotion, I supported the copywriting team with commercial writing during high-demand periods and streamlined promotional premium distribution, keeping the prize closet organized and efficiently managed.
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