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Work Background
Full Sail Product Management ConsultingCEO / Founder
Jun. 2023Northwest Arkansas, Arkansas, United States · RemoteAccelerating companies strategies and initiatives by applying Product Management principles to their problems.
SwagUpDirector of Product Management
May. 2022 - Apr. 2023Northwest ArkansasLead a small team of high-performing product managers and focuses on improving the foundations of their promotional items business creating a Supply Chain as a Service model, improving customer experience on redeeming swag, and improving overall site experience. Team leadership: Guided a 3 person team of high-performing product managers in B2B and B2C focal areas, successfully launching a new customer-focused platform and improving their promotional items business. Process improvement: Reduced the average inventory discrepancy from 35% to less than 1% through improvements in technology architecture, end-user applications, and process improvement. Strategic planning: Set the strategy on improving the foundations of their promotional items business in three key areas: taxonomy, customer order management, and product tactical squad, demonstrating strong strategic planning skills.
WalmartDirector of Supply Chain Product Management
May. 2020 - Apr. 2022Bentonville, Arkansas, United StatesIn this unique role, my focus is creating a best in class Omni-Channel Inventory Control & Quality Assurance experience for my customers inside & outside our fulfillment & distribution centers.
WalmartDirector of Fulfillment Product
Aug. 2019 - May. 2020Indianapolis, Indiana, United StatesProvide leadership for the overall product management & strategy for Walmart eCommerce's Sortable fulfillment centers.
WalmartPrincipal Product Manager
Nov. 2018 - Aug. 2019Responsible for the inventory control & quality assurance products support our eCommerce Sortable fulfillment centers.
WalmartSenior Manager, Supply Chain Product & Technology
Jul. 2015 - Nov. 2018Bentonville, ARContributions included grand opening of four eCommerce facilities, managing software enhancements and technology. Two years as Supply Chain Innovation technologist researching new technologies and roadmapping possible synergies between software and technology. Innovation technologies included augmented and virtual realties, user experience and mobility, computer vision, machine learning and AI.
WalmartOperations Manager
Mar. 2014 - Jun. 2015Reno, Nevada AreaLead a growing perishable operations team for 16 months focusing on delivering meat and produce to our region, and efficiently receiving freezer, dairy, deli products for our facility
WalmartPacific Division - Systems Support Manager
Jun. 2006 - Jan. 2014Sparks, NVA founding member of this unique team focused on providing support to the Pacific Division distribution centers. Our goals were to provide support and guidance during impacting outages, improve our procedure documentation, and benchmark our expectations through annual audits. During this time, I assisted in the opening of 8 different distribution centers in the grocery and consolidation networks. Focused on improving customer service and delivery to stores and clubs in Hawaii and Alaska through a variety of tests and pilot programs.
WalmartVarious Area Management Positions
Apr. 2001 - Jun. 2006Various LocationsMy roles included Regional Distribution Systems Manager, Regional Distribution Receiving Manager, Grocery Hiring Manager, Grocery QA Profiling Manager, Grocery QA Inventory Control Manager, and Grocery Systems Manager.
The Marketing Advantage in Little Rock, ARDirector of Marketing Research & Information Technology
Aug. 1997 - Mar. 2001Little Rock, ArkansasWorked directly with clients and advertising agencies to achieve revenue growth and higher visibility through customized market research campaigns. Evaluated results through traditional statistical models and presented outcomes to client leaders, recommended directional changes when necessary. § Managed center of 100 telemarketers to gather all results for finalized marketing & advertising campaigns. Supervised marketing research personnel, devising improvement plans, training, and staffing. $12M budget. § During early phase of tenure, entire 100-‐head office network depended on a small database for clients’ reservation and fulfillment process. As process head for network expansion and optimization, led first-‐ ever phased implementation of true client-‐server application. In ~10 months, defined plan, marshaled cross-‐functional stakeholders and third-‐party contractors, and developed and introduced new system. o Achieved ROI in 6 months through automation of fulfillment, online credit card processing, and marketing research analysis for clients, empowering them to book mini-‐vacations for customers faster and cheaper than ever before. o Reduced support staffing head count 50%. o Expedited call time 30% and credit card processing 60%.
Broadcast Center of Hot SpringsSenior Account Executive
Oct. 1995 - Aug. 1997Hot Springs, AREstablished and maintained radio advertising list of 100 large, medium, and small businesses. Created radio advertising campaigns for clients. Chaired the $100k+ Big Bass Tournament, Taste of Hot Springs, and other high profile events.
National Park Medical Center (AMI/Tenet)Community Relations / Marketing Manager
Jun. 1994 - Jun. 1995Hot Springs, AR · On-siteControlled marketing and advertising budget and managed development, campaign, and evaluation for all hospital and clinic programs serving 5 counties in Southwest Arkansas. Developed a variety of resource programs and community events to further public knowledge of available healthcare options. Recognized with awards for print ad design. Community involvement entailed fundraising capturing $100K+ for ACS and CMN
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