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Work Background
Lordco Auto PartsInside Sales Representative
Jul. 2023Surrey, British Columbia, Canada▪ Provided exceptional customer service, assisting over 50-70 customers daily in person and over the
phone, offering tailored recommendations and achieving a 95% customer satisfaction rate.
▪ Developed expertise in automotive parts and tools, maintaining knowledge of over 500 products and
their compatibility across different vehicle makes and models, improving product recommendations
and customer satisfaction.
▪ Optimized inventory management, reducing stock discrepancies by 20% and ensuring 95% on-time
replenishment to meet fluctuating customer demand.
▪ Improved stock accuracy by conducting regular audits, reducing inventory shrinkage by 15% and
increasing order fulfillment efficiency by 30%.
▪ Delivered personalized customer service, resolving inquiries efficiently and ensuring a seamless
shopping experience, contributing to a 10% increase in repeat customers.
International tractors limitedSenior Project Manager (Technical & Process)
Apr. 2021 - Jun. 2023New Delhi, Delhi, India▪ Managed $3M–$5M projects across European and US markets, overseeing CAPEX and OPEX for a
complete product lineup with 30+ models and 20 sub-variants. Ensured cost optimization, budget
adherence, and maximum ROI while driving platform-wide efficiency and performance.
▪ Drove end-to-end project execution, securing 90% leadership approval on business case, ensuring
85% on-time delivery, and improving milestone completion by 20% through strategic planning and
stakeholder alignment.
▪ Optimized supply chain and cost management, improving parts acquisition, cutting delivery delays by
30%, reducing project expenses by 15%, and ensuring 100% supplier compliance while maintaining
quality.
▪ Led a new project management initiative, introducing streamlined processes and training teams,
establishing key performance indicators (KPIs) that resulted in a 25% improvement in efficiency and
a 15% reduction in project cycle times, driving consistent business impact and alignment across teams
▪ Led business expansion projects involving new brand mergers for the Turkey and European market,
successfully integrating operations, processes, and teams, which resulted in a 20% increase in market
share and a 15% boost in revenue within the first year of implementation.
International tractors limitedProject Manager (Technical)
Mar. 2019 - Mar. 2021New Delhi, Delhi, India
Hero MotoCorp LtdProgram/Project Manager (Technical & Process)
Jul. 2018 - Mar. 2019Jaipur, Rajasthan, India▪ Led and delivered BS6 emission standards engine portfolio projects, managing $500K to $1M in project
value, ensuring timely delivery and compliance with environmental regulations.
▪ Coordinated and communicated with 30+ stakeholders, driving alignment across departments, teams,
and external partners, ensuring seamless collaboration and resolving competing priorities to maintain
project momentum.
▪ Implemented new processes and an interactive dashboard for real-time project tracking and review,
improving stakeholder visibility and enhancing decision-making efficiency by 20%.
▪ Supported risk management by identifying and resolving project issues, coordinating with
stakeholders and senior management to close open items within 95% of the required time frames
Mahindra & MahindraAssistant Program Manager (Technical)
Jan. 2015 - Jun. 2018Mahindra Research Valley, Chennai▪ Managed a technology project portfolio worth $2M–$4M, collaborating with R&D, Procurement,
Manufacturing Engineering, Marketing, Sales, and Customer Care departments to drive cross-
functional alignment and ensure successful project delivery within scope, time, and budget.
▪ Implemented risk management strategies, identifying and mitigating potential risks, resulting in a
30% reduction in project delays and 15% improvement in overall project success rate by proactively
addressing issues before they impacted timelines.
▪ Managed critical parts procurement and coordination, ensuring 100% availability of critical
components, and minimizing project delays related to material shortages, which contributed to a 10%
increase in on-time project delivery.
▪ Controlled project budgets, managing over $100M in project spend and implementing cost-saving
strategies that resulted in a 12% reduction in overall project expenses while maintaining quality and
scope requirements.
▪ Developed and implemented interactive dashboards for real-time project tracking and management
reviews, improving stakeholder decision-making speed by 25% and ensuring alignment across teams
by providing actionable insights into project performance
International Tractors LimitedEngineer - Project Management
Jun. 2013 - Dec. 2014Hoshiarpur
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