Cardinal Group ManagementAssistant Community Manager
Jan. 2016 - Apr. 2018Lubbock, Texas- Oversee the overall operations of a student housing complex comprising 896 units, ensuring a high-quality living experience for residents.
- Manage a team of 14 employees, including leasing consultants, maintenance staff, and administrative personnel, providing leadership, guidance, and support to foster a productive and positive work environment.
- Develop and implement strategies to attract and retain residents, optimize occupancy rates, and drive revenue growth.
- Establish and enforce property policies, procedures, and regulations to maintain a safe, inclusive, and conducive living environment for students.
- Coordinate the leasing process, including conducting tours, processing applications, and managing lease agreements and renewals, ensuring compliance with fair housing laws and regulations.
- Foster strong resident relations by promptly addressing inquiries, concerns, and complaints, maintaining open lines of communication, and organizing community events and activities.
- Oversee maintenance and repair operations, coordinating with maintenance staff to ensure timely resolution of work orders, preventive maintenance, and property inspections.
- Manage the property budget, monitor expenses, and implement cost-effective measures to maximize profitability while maintaining high standards of service and property upkeep.
- Collaborate with university officials and student organizations to build partnerships and enhance the student living experience, promoting the property as a preferred housing option.
- Prepare and present regular reports on property performance, including occupancy rates, leasing activity, financials, and resident satisfaction, to senior management.
- Stay updated on market trends, competitor activities, and industry best practices, implementing innovative strategies and improvements to enhance the competitiveness of the student housing complex.