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Work Background
Stop & ShopHead of Talent Acquisition
Sep. 2019Quincy, MassachusettsI have the best job in the world! I get to hire incredible people who are passionate about working where they live and making a meaningful difference in their communities. I specialize in building and scaling high-performing recruiting teams, creating exceptional candidate experiences, and driving diversity, equity, and inclusion. My focus is on developing strategic recruitment initiatives that align with business goals, enhance organizational culture, and ensure talent acquisition success. Throughout my career, I’ve had the privilege of designing and executing comprehensive recruitment strategies, improving operational efficiencies, and helping organizations thrive by attracting top talent. I am committed to fostering continuous learning and development within my teams and am always looking for new, innovative ways to solve recruitment challenges and drive business impact. I am passionate about recruiting because it’s not just about filling a position—it’s about finding the right people to create a workplace where they can grow, thrive, and contribute to something bigger than themselves.
Citizens Financial Group, Inc.Director, Talent Acquisition
May. 2014 - Sep. 2019Dedham, MAAn inclusive and transformational recruitment leader who successfully and consistently meets and exceeds headcount targets within the wealth business which includes, Licensed Bankers, Premier Bankers, Financial Consultants and Private bankers as well as operational and support roles. I lead a team of high performing, high functioning, creative and driven recruiters and sourcers who have contributed to reducing the employment agency costs of the Broker/Dealer and increased employee referral and recruiter sourced candidates. Responsible for the professional development and engagement of these seven talented recruiters and sourcers. Work collaboratively with executive leadership and business partners to execute on business objectives, manage change and advise on talent acquisition, compensation, and career development.
MonsterDelivery Supervisor
Apr. 2013 - May. 2014Greater Boston AreaResponsible for operational excellence and exceptional client service by building engaging, trustworthy and honest relationships with clients that result in 100% satisfaction with deliveries and ultimately lead to extension business and the career development of an amazing team of very talented recruiters. Manage escalations appropriately to ensure quick resolution of issues and client satisfaction. Work collaboratively with team to achieve internal and external goals, ensure performance objective meet maximum efficiency and is best in class so our clients are always achieving their TA goals. Create sourcing strategies for positions ranging from entry level to senior level, from light industrial general labor to truck drivers to highly specialized auto mechanics, IT and engineering, sales and insurance. Partner with large global companies to small independent companies across all industries and verticals to achieve their talent acquisition goals and objectives.
BELL Building Educated leaders for LifeNational Director of Recruitment
Sep. 2008 - Dec. 2013Work with cross functional leaders to reduce company costs and identify and change process inefficiencies included but not limited to, Site staffing, reduction and shifts in Human Capital, process automation leveraging current systems, use of consultants and sales and development accountability.
Reengineer recruitment process from a segmented recruitment process to a cohesive "team" oriented process.
Implemented an ATS system moving the organization from Lotus notes. Utilized social networks such as Twitter and Face book to expand visibility with college students.
Developed media plan and grew college partnerships in order to leverage Federal Work Study programs which decrease staffing costs by 50%.
Reduce recruitment costs and budget by 75% minimizing waste and maximizing resources
Ensure DOE and government compliance with all staff and sites
Develop and implement employee retention programs Create workforce development plans and leverage local community partnerships to create staffing programs with graduating seniors who study education in college.
TMP Worldwide (Radancy)Recruitment Manager
Dec. 2004 - Aug. 2008Manage a recruiting staff of four permanent recruiters and five contract recruiters Responsible for recruiting with in all functions of the organizations. Managed the recruiting and retention of two call-center "hubs" in Atlanta and Los Angeles
Developed and managed a sourcing strategy that included social networks, cold calling, job board sourcing and the ATS sourcing.
Partnered with senior leadership team to recruit for senior level managers and directors across the organization. Searches included, CFO, Vice President of Human Resources, Regional Vice Presidents, Vice President of Finance, and Director of IT. Work with hiring managers on staffing strategies, job descriptions and selection process.
Develop and execute a comprehensive diversity plan for TMP nationally
Created a retention program for high turnover entry level positions that reduced turnover by 10%.
Implemented an ATS system that integrated the TMP ERP site, intranet and the job distribution tool. Successfully managed and developed a preferred vendor program.
Developed and launched an ERP marketing program Developed a targeted media plan Partnered with senior managers to develop workforce planning and succession planning
Ensure full EEOC compliance Developed behavioral based interviewing questions and training for all hiring managers.
TMP WorldwideSenior Account Manager
Jan. 1999 - Nov. 2004Managed multi-million dollar hiring process implementation programs for a wide variety of industries including but not limited to Pharmaceutical, healthcare, Non-profit and Manufacturing
Designed, Implemented and managed comprehensive recruitment and hiring processes for clients
Designed comprehensive training material on hiring process tools and systems Responsible for recruiting for a variety of positions cross industries including but not limited to Non-Profit, pharmaceutical, sales and marketing and consumer products. Managed teams of 20 people Designed and developed job descriptions, screening questions and behavioral based interview questions
Manage all third parry vendors on behalf of my clients
Reduced clients time to fill, cost per hire and external vendor costs by over 75%
Manage and direct all diversity planning and strategy for external clients
Ensured all clients were fully compliant with EEOC regulations
ManpowerSenior Account Manager
Apr. 1997 - Jan. 1999Managed and oversaw Manpower's largest client, Fleet Bank
Responsible for all temporary placement for Fleet bank
Oversee team of 3 recruiters
Staff and manage, onsite, 250 general clerical people for the annual DOR project
Obtained ISO9000 certification
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