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Work Background
Westland Associates Property ManagementAccounting Associate
Aug. 2024Seattle, Washington, United States- Accounts Payable duties for 12+ apartment complexes
- Receiving and processing payment of invoices, bank reconciliations, and deposit reconicilations in QuickBooks
Half Price BooksBookseller
Oct. 2022 - Jun. 2024Bellevue, Washington, United States
AA Window & Gutter CleaningField Coordinator III
Jul. 2019 - Feb. 2021Kirkland, Washington, United States• Managed a team of 7 technicians - optimizing their schedules, discussing pricing for additional services, and resolving any issues or questions that arise related to their assigned jobs/customers
• Shadowed new tier I Field Coordinators as they first begin taking and making calls, and tier 2 Field Coordinators as they begin working with their own teams of technicians • Accurately answered customer questions and resolved issues around scheduling, billing, and service needs
• Provided clear and accurate job estimates to customers for roof, gutter, window, and pressure washing services and scheduled jobs balancing customer preference, routing, and technician skillset
• Consistently offered recurring maintenance program to all appropriate customers
• Safety committee member • Completed Level One and Level Two of our internal leadership development program
Storage PartnersAssistant Manager
Oct. 2018 - Sep. 2019Issaquah, Washington, United States• Rented storage units, coordinated moving truck use, handed collection of rent payments, sold retail items, and assisted with marketing for two busy storage facilities
• Daily admin tasks included doing bank deposits, maintaining tenant records, coordinating deliveries, assisting vendors, processing invoices/collections, and general customer service
Half Price BooksSupervisor
Dec. 2015 - Jun. 2018Bellevue, Washington, United States• Bought, priced, shelved, and sold a wide range of new, used, and collectible books, movies, and more
• Hired and trained 10+ new employees along with Store Manager
• Handled customer and staff issues and resolved them in an efficient and friendly manner
• Daily admin tasks included daily and weekly schedule preparation, bank deposits, special event coordination, and facilitating building maintenance
• Tracked store sales, prepared detailed monthly reports, and worked with Store Manager and District Manager to develop strategies to increase sales
AerotekOn-Premise Administrator
Oct. 2012 - Feb. 2016Kirkland, Washington, United States• Processed payroll and paycheck distribution for 200-600 employees at four large on-premise accounts (Nintendo, Google, Genie/Terex, Puget Sound Energy)
• Resolution of payroll and invoicing issues (adjustments, lost checks, bill rate discrepancies, etc.)
• Oversaw pre-employment/onboarding process including necessary paperwork, E-Verify, drug tests, background checks, and sending completed HR paperwork to corporate office
• Completed accurate and timely entry of starts, finishes, pay rate changes, and employee data changes into PeopleSoft
• Expense report processing, coordinating travel and visa paperwork for internal and contractor travel
• Employee appreciation event planning and coordination including all major holidays, employee birthdays, employee of the month, and field days/sports days
• Managed the Unemployment Process including claims and hearings
• Coordinated the Worker’s Compensation Program including education, filing claims and alternate light duty locations
• Administered employee benefits program (communication of options and deadlines, assisting contractors with sign up and questions, etc.)
The MountaineersEducation Intern
Oct. 2011 - Sep. 2012Seattle, Washington, United States• Assisted with facilitating 20+ youth workshops; taught children rock climbing, first aid, Leave No Trace, photography, and outdoor safety
• Created and ran a ten week youth program serving 15 kids from the Brettler Place Family Shelter, managing 6 UW Pipeline Program student interns • Summer camp registrar and primary point of contact for over 100 campers, camp counselor to 27 kids, and volunteer recruiter
• Assisted with the planning and execution of events including Winter Trails Day, which attracted over 700 people
• Handled marketing efforts for events and programs, including email blasts, designing flyers, and managing social media channels
Huntington Learning CenterEnglish and Exam Prep Tutor
Sep. 2011 - Oct. 2012Bellevue, Washington, United States• Tutored students aged 5-18 in exam preparation for SAT, ACT, ISEE, and SSAT exams
• Taught students based on individualized needs from company curriculum, focusing on development of reading, writing, and critical thinking skills
• Maintained detailed student records and communiated with center manager and student's parents to ensure the learning plan was meeting student needs
Bellevue Pacific TowerFront Desk Receptionist
Jul. 2010 - Jul. 2013Bellevue, Washington, United States• Primary point of contact for all residents, guests, realtors, and prospective buyers
• Managed incoming packages, assisted visitors, and reported maintenance concerns
• Handled set up and support for activity room rentals • Provided building security
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