Apex Systems, Sub-contracted to MicrosoftTechnical Support Specialist
Nov. 2023Remote WorkServed as a member of the Microsoft 365 Authentication Team, providing advanced support to Premier customers in resolving cloud authentication, licensing, and Microsoft Entra Sync issues. Utilized backend diagnostic tools, event logs, Fiddler traces, and test tenants to troubleshoot and resolve complex technical challenges, ensuring timely and effective issue resolution.