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Work Background
Apex Systems, Sub-contracted to MicrosoftTechnical Support Specialist
Nov. 2023Remote WorkServed as a member of the Microsoft 365 Authentication Team, providing advanced support to Premier customers in resolving cloud authentication, licensing, and Microsoft Entra Sync issues. Utilized backend diagnostic tools, event logs, Fiddler traces, and test tenants to troubleshoot and resolve complex technical challenges, ensuring timely and effective issue resolution.
IBMIBM Cloud Identity Support | IBM
Aug. 2014 - May. 2023Remote WorkContributed to customer migrations into a custom Identity Management architecture leveraging ISAM, ISIM, TFIM, and TDI for comprehensive identity governance. Utilized TDI, along with Python and Bash scripting, to automate and streamline reporting, system monitoring, and tailored client solutions. Monitored all architectural components and ensured operational efficiency through automation. Initiated and configured a Jira-based project to manage and track application certificates, including the creation of client-specific dashboard calendars to proactively prevent certificate expirations in production environments.
CDI IT Solutions , Sub-contracted to IBMSystems Management Specialist | CDI Talent & Technology Solutions
Mar. 2012 - Mar. 2014Remote WorkFacilitated the onboarding of new Unix servers into IBM Security Identity Manager (ISIM) for centralized platform management. Designed and scripted an automated migration pipeline to efficiently transition servers between ISIM environments. Enhanced operational transparency by integrating automated email notifications, reducing manual status updates and improving project communication with management.
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