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Work Background
Renew TheatersOperations Manager
Sep. 2023 - Feb. 2025Position of Operations Manager created to leverage my technical competency with institutional knowledge and familiarity at Renew’s 4 cinemas (the Hiway, Ambler, County, and Garden). All cinemas date to the silent era, and their 9 screens have a combined patron capacity of 1500 patrons and a combined 2024 annual earned revenue of $3.4mil. Supervised and facilitated the hiring, training, and performance of all manager/projectionist teams (app. 20p) and assisted them in performing those duties for their own floor staff teams. Created, refined, and taught reference materials, training protocols, and company policy. Coordinated endeavors with Renew’s administrative and office teams, promoting cohesive effort, policy, and execution across six operational branches. Performed high level maintenance on all theater systems (projection, sound, masking, lighting). In cooperation with Director of Operations Jesse Crooks, developed and participated in the training process of the first group of post-digital 35MM projectionists (after myself). Continued to perform the duties as Acting Head Manager of both the Hiway and Ambler Theaters as a result of significant employee restructuring following the extended closures, and shifting economic and industry landscapes, of the COVID-19 pandemic.
Renew TheatersHead Manager/Digital Projectionist - Ambler Theater
Jan. 2020 - Aug. 2023Led Renew’s largest cinema, the 3 screen Ambler Theater (opened 1928, patron capacity 500, 2024 annual earned revenue over $1mil). Responsible for the training and supervision 15-20 manager/digital projectionists and floor staff. Apprenticed under Director of Operations Jesse Crooks as a 35MM projectionist; the first post-digital-conversion trainee and only woman; and participated in the return of celluloid film projection to Renew Theaters. After government mandated closure, re-assumed this position as sole Ambler employee hosting private rentals during the COVID-19 pandemic and oversaw the gradual resumption of full public operations.
Renew TheatersHead Manager/Digital Projectionist - Hiway Theater
Feb. 2018 - Jan. 2020Jenkintown, PALed Renew’s only single screen cinema (opened 1913, 300 patron capacity, 2024 annual earned revenue over $450k). Trained and supervised 10+ managers and floor staff. Hired, onboarded, and scheduled floor staff team members. Synchronized guidance from Renew’s administrative and office staff with efforts of Hiway’s frontline employees. Strengthened community ties to cement Hiway as a cultural and financial anchor business.
Renew TheatersManager/Digital Projectionist
Feb. 2017 - Jan. 2018Jenkintown, PAOversaw and directed staff performance and resolved complicated or delicate customer interactions. Facilities duties increased to include upkeep of marketing materials and theater aesthetic, projection technology, and minor facilities maintenance. Mastered basics of digital projection and A/V presentation. Daily use of Veezi back end cinema management and Asana project management softwares. Cross trained and achieved proficiency performing all of these duties at the Ambler and County Theaters.
CHELTENHAM TOWNSHIP ADULT SCHOOLOffice Assistant, Fall 2016 Semester
Aug. 2016 - Oct. 2016Cheltenham, Pennsylvania, United States(Rejoined CTAS in seasonal role; previously performed same in Fall 2014) As part of the administrative team at CTAS, processed course registration and payment by entering student information into Access and keeping accurate records of transactions and course enrollment digitally and in hard copy. Managed phone lines to take registrations, answer questions, and resolve customer concerns. Edited online newsletter; created content and integrated guest content into Constant Contact platform and managed newsletter contact list
Angel Pet SittingOffice Manager
Dec. 2014 - Mar. 2016Independently conducted all day-to-day operations, including sitter scheduling and client communication. Facilitated new client acquisitions, processed client paperwork and payment, and provided customer support. Allocated pet sitters to new clients, distributed and tracked materials such as client keys, and provided any required support to pet sitters both during office hours and as an emergency resource. Identified territories in need of new pet sitters and oversaw applicant interviews, hiring, and training. Kept company owners updated on company needs, opportunities for growth, and notable developments.
CHELTENHAM TOWNSHIP ADULT SCHOOLOffice Assistant, Fall 2014 Semester
Aug. 2014 - Oct. 2014As part of the administrative team at CTAS, processed course registration and payment by entering student information into Access and keeping accurate records of transactions and course enrollment digitally and in hard copy. Managed phone lines to take registrations, answer questions, and resolve customer concerns. Edited online newsletter; created content and integrated guest content into Constant Contact platform and managed newsletter contact list.
Renew TheatersFloor Staff
Jun. 2014 - Jan. 2017Hiway Theater - Jenkintown, PAResponsible for facilitating ticket and concession sales and overall customer satisfaction, keeping food and beverage items prepared and stocked, and performing general upkeep of facility and concession equipment. Utilized Radiant and Veezi point-of-sale platforms.
Kitty Cottage Adoption CenterAssistant Manager
Nov. 2013 - Jun. 2016317 W. Johnson Hwy., E. Norriton, PAKitty Cottage is a non-profit, no-kill, cage-free adoption center for homeless cats and kittens. Began working with Kitty Cottage as a Shelter Assistant in November 2013, assisting the Shelter Manager by performing cat care such as feedings, nail trimmings, dispensing medication; providing proper restraint during veterinary treatment; and giving guidance to volunteers and visitors. Transitioned to Assistant Manager in January of 2014. In addition to Shelter Assistant tasks, became responsible for opening and closing the facility; facilitating adoptions and surrenders; composing and updating cat records; managing volunteers; conducting retail sales; responding to communications via email, phone, and facebook; updating web and social media sites; composing e-newsletters and other online content; and overseeing the cottage’s daily cleaning, sanitation, and security procedures.
Eastern State Penitentiary Historic Site, IncActor - Terror Behind the Walls
Sep. 2013 - Nov. 2013InfirmaryPerformed a variety of largely improvised characters within the Infirmary zone, as assigned on a nightly basis by Zone Manager, to safely scare audience members in close proximity, including through the use of physical contact. Recipient of two nightly zone awards and one nightly haunt award during the 2013 season.
"The Bhakti Boy" independent feature filmProduction Assistant
Jun. 2013 - Jun. 2013Philadelphia, PACoordinated many aspects of production including insurance claims, meals on-location, the
procurement and transportation of material rentals, call times and other aspects of scheduling with actors and production participants, and the confirmation of logistical information such as location reservations. Also responsible for managing aspects of the budget including the disbursement of petty cash, the reimbursement of expenses to production members, and payment of both production participants and vendors.
Bryn Mawr CollegeTechnical Theater Assistant
Sep. 2011 - May. 2013Bryn Mawr, PAI assisted the technical administration team with the general upkeep of the theater spaces and in preparing for visiting and school performances and events. This included but was not limited to tasks such as hanging a light plot and minor construction as part of a team of other student technical assistants.
Self EmployedPet Sitter
Jun. 2005 - Dec. 2014Provided live-in and live-out care to a variety of species of pets during owner absences, both brief and extended, to include walking dogs for both regular clients and those needing temporary service while their usual walker was unavailable. As a house sitter or for more extended owner absences I performed general household upkeep such as watering plants and putting out the garbage for collection, and enhanced security by changing lights and otherwise demonstrating occupancy.
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